Jet2holidays Reviews : Share your review & read experiences

All reviews

Jet2holidays

83% Would buy here again

Spotlight: What are our customers saying?
Write a review

M
Mrs carol Hackney
We travelled on June 14th to the Princessa Playa in Menorca. We have been to this Hotel many years and with Jet for the past 4 years. On arriving in Mahon when we picked up our suitcase we noticed...Read on
P
Peter Godfrey
Recently returned from 14 Days Jet 2 Croatian holiday. Again impressed with professionalism and attention to detail by all of their team. Cannot give enough praise for my choice of hotel on Jet 2...Read on
K
Katherine cutter
We flew on the 4th of June to Sidari only to find that my partners case had not been put on the plane. I could not thank jet2 enough as they were brilliant the reps came straight to our hotel to se...Read on
E
e bagnall
stopped at golf roc trinidad on 23sept till 4 oct food was awful couldn,t eat it .they were running out of everything no butter or marge for 3 days dabout rinks ran out no entertainment it was all ...Read on
M
Mark
The 1st and last time staying at a H10 Hotel, in addition to the 1st and last time booking a holiday with Jet2. Disappointed doesn’t even come close to how we have been left feeling staying here. ...Read on

All reviews (6)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jet 2 holiday at the princessa playa menorca

    We travelled on June 14th to the Princessa Playa in Menorca. We have been to this Hotel many years and with Jet for the past 4 years. On arriving in Mahon when we picked up our suitcase we noticed that it was very very dirty. It looked like it had been left on the floor in the pooring rain.
    We had to rush to the coach and when we got to the hotel and further inspected the case it had no lock on it and where the lock had been was ripped.We managed to open the case and some of the clothes were wet.
    I phoned the help line and they told me that the representitive would contact me.
    Amy Hudson from Jet 2 phoned me and arranged to come to see the case the next day. She took photographs and phoned her manager but was first of all told that we should have reported it at the airport but as we explained we did not see the extent of the damage at first. Amy was wonderful and very concerned about me as I had a heart attack last year and was told to avoid stress.
    She came back to us later with good news that if we bought a new case Jet 2 would emburse us with the money.
    Amy continued to see us throughout our holiday and I want to say thankyou to her. We are in our 60s and have travelled many times and met many reps but Amy has been our best. So THANKS AGAIN AMY. Carol Hackney


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2week holiday in Supetar BRAC Croatia

    Recently returned from 14 Days Jet 2 Croatian holiday. Again impressed with professionalism and attention to detail by all of their team. Cannot give enough praise for my choice of hotel on Jet 2 recommended choice. Villa Adriatica in Supetar BRAC exceeded all expectations.charming friendly staff headed by Zlatan proprietor/manager couldn’t do enough to help in every way. 100% recommended


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Holiday package

    We flew on the 4th of June to Sidari only to find that my partners case had not been put on the plane. I could not thank jet2 enough as they were brilliant the reps came straight to our hotel to see us within 20 minutes we did get the case back but what an amazing team the really are and I would not book with anyone else.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    all inclusive holiday

    stopped at golf roc trinidad on 23sept till 4 oct food was awful couldn,t eat it .they were running out of everything no butter or marge for 3 days dabout rinks ran out no entertainment it was all stopped theyreduced hours at pool bar no complaints jet 2 great


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    All Inclusive Holiday

    The 1st and last time staying at a H10 Hotel, in addition to the 1st and last time booking a holiday with Jet2.
    Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved.
    This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money.
    Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale.
    There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café.
    Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room.
    Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”.
    The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort.
    The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as undercooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell.
    Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move.
    This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE!
    I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be uncontactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not.
    Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Great packages, trustworthy services. overall one of the best.

    I have been twice dealt with jet2holidays, It was one of my finest trip. everything was on time, selected hotel was worth for the price and everything gone wih the plan. so I had nothing to worry.
    great execution and exciting packages.


Others also viewed

Expedia brand logo for reviews of travel and holiday experiences

Expedia

1 reviews

Travel Reviews: Experience the World Through the Lens of Expedia CustomersAs travelers, we are constantly seeking insights, recommendations, and ex...

On the Beach brand logo for reviews of travel and holiday experiences

On the Beach

1 reviews

Lounge on, beach lover! Are you just as ready for summer to start as we are? Or maybe you just want a break from the winter cold and travel to the ...

Atlantis the Palm brand logo for reviews of travel and holiday experiences

Atlantis the Palm

1 reviews

Imagine waking up to the magnificent views in Dubai? Would you like to discover the ancient ruins of the mystical lost city of Atlantis and its mar...

KAYAK brand logo for reviews of travel and holiday experiences

KAYAK

1 reviews

If you are looking to book a trip, holiday, or any other form of travel, there are various methods available to you. You can choose to visit a trav...