Is LATAM Airlines the best service to fly to Latin America? Does it deliver on its promising to bring you to South America at great fares? Read customer experiences to find out!
About LATAM Airlines LATAM Airlines
was born out of a merger between LAN and TAM. LAN was created in 1929 in Chile, while TAM was established in 1976 in Brazil. These two companies already engaged in joint operations, and the merger was therefore a natural consequence. LATAM’s main hubs are in Santiage de Chile, Lima and Bototá.
An aspiration of LATAM Airlines, next to providing a great customer experience, is to minimize its effect on climate change. You can view LATAM’s sustainability reports on its website and learn how responsible this company is in combatting the environmental impacts of its business.
This is LATAM according to LATAM. What is LATAM according to you? Good or bad?
LATAM’s fleet consists of modern and state-of-the-art aircraft, including:
LATAM flies to many destinations in South America, including:
Sao Paulo, Brazil
Rio de Janeiro, Brazil
You can not only book your flight on LATAM, but also your hotel (this service is powered by hotels.com), making the booking of your holiday even more convenient.
For frequent flyers, LATAM Pass is a way of getting benefits out of your travelled miles.
You can buy your tickets on LATAM’s website. LATAM claims that it employs the highest security measures and technologies, including TLS (Transport Layer Security) technology. This TLS technology encodes your personal information. The website also does not store credit card information,but it does use Google Analytics which you can block by downloading a browser add-on.
Experiences, complaints, questions and reviews
There are many different ways of contacting LATAM Airlines. You can ask questions via Twitter or Facebook. Next to social media, you can fill out a contact form on LATAM’s website.
LATAM’s website also features an extensive helpdesk. This FAQ-page covers everything from travel reservtions and preperaton, baggage, check-in and boarding, flight information, LATAM Passes, pets, pregnant women, medical needs, special foods and travelling with children.
You can also connect with LATAM by calling 0800 026 0728. If you are experiencing difficulties on the airport, you can visit LATAM’s sales office in Zone E of Heathrow's Terminal 3 that is open Monday ot Sunday from 12.30 pm to 8.30pm.
Did you travel with LATAM Airlines? Was the flight on time? Was the seat comfortable? Was in-flight entertainment available? Was the flight crew helpful and attentive? Was the booking process easy and straightforward? If you also booked your hotel via LATAM, were you satisfied with the service? Were you ever faced with flight delays when flying with LATAM Airlines? How were these delays handled? Did you ever get a refund? If you lost your baggage on a LATAM Airlines flight, was your baggage retrieved in a timely fashion and/or did you get a refund? If you ever contacted LATAM’s customer support, were you adequately helped? Share your experiences by leaving a review on this website!
What is it like to fly to Latin America with LATAM Airlines? Read reviews and experiences from people who have been to South America with LATAM!
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LATAM airlines have been always a great experience provider for me.
They have modern state of art aircraft. I have two journeys with LATAM. I usually fly to Brazil for my mama who lives there, in every two months.
So for few last months, I chose LATAM, I must say it was totally great experience, the price is even not much to bother about in comparison.
Bookings, services, journey and other paper works are quite easy with them.