
Lets Ferry
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Sept 2020
BEWARE!!! This company is absolutely horrible. They WILL NOT REFUND during the pandemic. Instead, they offer an 18 month certificate and if you don't use it ONLY THEN will they refund. Our trip was scheduled for Sept 2020. So I guess 2022 is when we'll get our refund? Taking advantage of a global pandemic is incompressible. This company should be investigated and everyone please beware before booking!!!
HORRIBLE Experience. Complete SCAM!
HORRIBLE Customer Service. Buyer BEWARE!!!! Do not use this company, save your money and go straight thru the ferry company. I got an email from Let's Ferry with a change of time for one of our boat trips. The new time was not going to work for us, so we ended up having to cancel the reservation and booking straight thru the ferry company (which is actually cheaper). It's been well over a month and I have yet to receive my refund from Let's Ferry. I have multiple emails as proof that they said I would receive a refund in 15 days. Their customer Service is pretty much non-responsive. I have emailed them every day for the last 2 weeks and have had ZERO response to my emails. The only answer I got was when I posted a negative comment on their facebook page and the marketing person said she would forward my request to "customer service" This is completely unacceptable!!!! This company is RUDE, filled with LIES and a complete SCAM!!!!! Stay away!!!!
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