loveholidays Reviews
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Holiday to Barbados
May I satrt with saying this was our second holiday booked through Love Holidays, the 1st went very smoothly and we were extremely happy. The 2nd which was to Barbados was booked in January, well before Covid-19 took over the world, we paid our deposit followed by monthly installments. When it came to deciding whether to go or not in these troubled times I looked on thier website for information, it said that they would contact me 10 prioer to travel with an option to travel or not, this they did and we said that we would like to cancel for a full refund, they replied saying we would get a full refung minus our flights which we would get if and once the airline had refunded them, we have now received both refunds well within the timescales that they said and only 17 days after our original departure date. Well done Love Holidays we will have no hesitation in booking with you in the future
Hol booked in June 2020 to fly Sept 2020, cancelled due to COVID, still waiting for flights refund, in Dec2020, loveholidays entered into agreement with CMA, to refund all monies by 31 March 2021.
Still waiting....... Contacted CMA, it seems they can’t enforce it, or deal with individual cases, waste of time by government beaurocrats.MAKE YOU CHECK YOUR BOOKING STRAIGHT…
MAKE YOU CHECK YOUR BOOKING STRAIGHT AWAY AS LOVEHOLIDAY HAS Glitchy computer is a scam (asked about the surname of the second guest is exactly the same as the lead passenger? Yes! It turn out the surname of the second guest is THANKS ! Surname in your plane ticket booking a bigtime stressful and hassle ) That is purely and big time scam business, plus a single out using their own email is another scam business guest should be aware of. I will never tolerate and recommend this scambug Loveholiday
BEWARE GO STRAIGHT TO AIRLINE BOOKINGMR
Have just returned from a package holiday booked through Love Holidays to Kos staying at the Kipriotis Maris Suites in Psalidi.
Although the company was very efficient leading up to the holiday and the hotel and transport were excellent we were very disappointed not to have seen or been contacted by any representative of the company once leaving kos airport at the start of our holiday and it is fortunate that the hotel staff were so efficient it almost felt we were just left to it so despite the current restrictions much improvement required in this area.this company is criminal
7 day package holiday to Dubrovnik, Croatia
Just booked a week's holiday to Croatia with a Love Holidays travel consultant named Georgina. The booking was easy and straight forward. Georgina was very helpful, informative and extremely professional. In fact she went above and beyond with her information about bedrooms and weather in particular. I received all travel documents etc within minutes of booking. I highly recommend this travel company and would not hesitate to book with them again.
all inclusive to feurtuventura
i cancelled as i had no internet so could not get in touch they offered me another hotel in a different location i didnot want i understand i should have spoken to them first but i panicked as i was feeling sick going away at this time -booked and paid for holiday in january- now no one will answer my emails i will not be booking with them again always used them last few years last year brilliant when thomas cook went refund straight back
avoid this company they are scammers
Holiday to Prague
Purchased a holiday package, stating that the hotel will have air conditioning, Spa/fitness facility, bar... but when we arrived we realized that not only that's not the case now, hotel has never had such facilities.
Got in touch with customer services and explained the situation, to my surprise they did not believe me and asked me to check and see if air conditioning units are under maintenance... After wasting two days of my holiday chasing Loveholidays customer services, hours on the phone, online chat and sleeping in a room with a fan when temperature outside was 31 degrees, they asked me to get the hotel to send them an email and verify that they do not have these facilities.
I did that and took photos of the room and hotel facilities and send it to them just to be offered a £50 compensation as the best that they can do. I was told that if I do not wish to accept the offer, there is nothing else they are willing to do and I can make a claim after I arrived home, If I decided to go down that path, they don't guarantee that I would be offered anything at all.
After arriving home, going forwards and backward for a month with their team they decided the issue me a refund of £70 to my account without my agreement and told me not to call them regarding this matter again as this matter has been closed on their end and further correspondence essentially will be ignored, whilst they were still selling package holidays to the same hotel advertising the same facilities, even though they new that was not through.
Only after I got in touch with ASA, they decided to change the advert.
Shame on you Loveholidays.
I will never use them again and certainly won't recommend them to anyone else unless you don't mind nasty surprises and holiday packages from ...travel
I do not recommend using loveholidays because customers are not a priority for them!
Easy
Its very easy to plan holidays where i can utilize my days in enjoying instead of knowing what i need to do and what to not. love holidays is really amazing and super easy for those who dont really like planning so much.
Was suppose to go on holiday 15th March to Benidorm it was on lock down and the flight home cancelled not heard anything can I change this to a later date what happens now
my holiday was canceled in may and still waiting for a full refund love holidays are ajoke
worst travel company ever
i took out a small claims via the small claims court , very easy ALL done online for £60.00 and all costs are refunded when your judgement is upheld. I instructed Bailiffs ( again without charges as my case was upheld) ALL MONIES AND COSTS PAID , do not let these crooks rip you off .TAKE EM TO COURT .
Holiday to Florida
Used loveholidays numerous times. I find their pricing great and if any problems have occurred they have soon been sorted.
Eg, cancelled thomas cook flight and cancellation due covid.Hotel booking
I have just been advised by Loveholidays that the 4 star Hotel I have booked and paid them for in central Athens is not available. It is less than 2 weeks before I was due to stay and there is very limited alternative accommodation now. They have offered me 'rooms' 10km out of Athens, a 2 star hotel with poor reviews or an apartment 7KM away as alternative and they say these are comparable! I am fighting my corner but will continue to post poor reviews until I get a satisfactory response from them. I would strongly advise not to book with them as you could easily be let down last minute. I am still awaiting a refund and proper consideration of my case
Package Holiday
I booked a package holiday to Fuengirola - Las Palmeras Hotel and was very much excited to go on holiday for the first time in a year. Before booking I checked the reviews and everything seemed OK (I may have only looked at around 5 or 6). Anyway, thought I would have a look again (now that I had booked) and I have noticed that people have reviewed and said that they have experienced lots of cockroaches in the hotel rooms, that the pool is ... and also the fact that construction works have commenced so that you can't even enjoy and relax by the pool if you wanted to. I booked an AirBnB and a new flight. I contacted LoveHoliday to ask them if they would refund me the admin fee, they said that they would come back to me within 48 hours but didn't. Four days later they came back with "We've spoken to the Supplier and they have confirmed that the hotel is fine, have a nice holiday". I have now cancelled the booking and spend 40 minutes on the phone to someone who said that this can't be refunded, she spoke to the 'support' team who relayed the same information. I then proceeded to ask to speak to a Manager, no one available. Asked to speak to the 'Support' team, no one available. I felt sorry for the call centre agent if I'm honest, she even admitted that she would like to start looking to work for a different company because she has to deal with this everyday. Anyway, they have now stolen £75 for doing absolutely nothing apart from incorrect advertising a hotel. I am disgusted that a company could be so unhelpful and not even have a care in the world. I will be sure to make reviews on every platform to shame this awful company. Disgusting how they can just take money from people without doing anything! Fuming.
All Inclusive Holiday
Booked all inclusive trip to Turkey back in early July - took a few weeks to choose the right destination ... right hotel. Then, with just over a week to departure, Loveholidays email to say the hotel has overbooked and we will have to find alternative accommodation. After a few days waiting/'chatting', they came up with one choice - a similar hotel but nowhere near a resort or the sea (first hotel chosen was close to both). I asked to cancel the whole package, to be told the flight was fixed and couldn't be changed. With only two days to go to departure day and no further support from Loveholidays, we had no choice, other than to accept the change of hotel. Unfortunately, the 5... hotel was average at best and 3 of our party were unwell from day 5 onwards (we suspect the food and upon return, our doctor is running tests). On top of this the transfers to ... from the hotel/airport were appalling if not downright dangerous - too fast and on bad roads! I have since written to Loveholidays customer service and they have basically done nothing other than to say information will be passed on. I would avoid using this company - last minute changes, little support and poor customer service.
AWFUL Experience with LOVE HOLIDAYS
AWFUL Experience with LOVE HOLIDAYS
We are having a truly terrible experience with Love Holidays. We are staying at Club Resort Atlantis in Turkey.The resort is not 5 star as advertised. It is old and ..., the pools are small, there are not sufficient sun-loungers, the hotel is overrun with feral cats particularly in the restaurants and food is poor. The electricity in our room goes off several times during the day and night. There is an open fuse box in our room which sparks when you have to click the switch to get the electricity to come back on. Our toilet is broken and the water has been switched off. Despite booking a twin room for our teenage children (16 and 13), we were allocated a double room and our 13 year old son is therefore sleeping on the sofa. Despite writing to Love Holidays on the first day of our holiday and phoning each day since, Love Holidays have not responded to us to address our concerns. We only go on one holiday a year and are very upset and disappointed. We will be seeking a refund from Love Holidays when we return to the UK.Hotel
If I could zero stars I would. Booked a holiday through Loveholidays agent. Looked at hotel offering twin or double bedrooms. The agent via telephone assured me that I could get the double bedroom for £100 extra, so I booked as didn't want a twin. Turned up at the hotel and they only do twin rooms - they have never had double beds. I contacted Loveholidays the day I checked in to advise of the situation and ask for a refund of the difference in room price, because if I had known that they were all twins I wouldn't have paid extra. Their advertising is completely incorrect. I was told that they don't do refunds. I stated that I have paid for a service that doesn't exist. I asked for the complaints procedure or to speak to a manager. The agent denied my request saying the manager would tell me the same thing. Again I asked for the complaints procedure which she wouldn't give me - she just told me to contact the 'post holiday' team on my return. Which I did. They then denied the fact that I had contacted them during the holiday making my complaint invalid! I sent them screenshots of the conversation as proof which they ignored and never replied to me. Love Holidays falsely advertise accommodation, take extra money and then refuse to refund a service you didn't even get! Shocking. I will NEVER use again and advise against anyone else using this bunch of fraudsters either.
Package holiday
They changed our hotel and didn't say anything.. Their customer service is beyond a joke. When we returned home, they said as we were no longer abroad, they could no longer help us.
Stay awayHoliday
Do not use Love Holidays ... Ryanair! LH booked our holiday ... took the money immediately. Ryanair cancelled our flight at last minute for no good reason. We had no communication from LH! We sorted our own return flight for next day at a cost of £400! Love Holidays didn’t want to know ... wouldn’t help us claim the money back. Ryanair wouldn’t refund as they said we used a 3rd party! Both a disgrace ... so unhelpful. We were warned before not to use either company ... now I warn others not to use them!
Holidays
Used Love Holidays on three occasions. First holiday booked, all seemed to go smoothly until there was a bereavement in the familly and itbwas impossible to get through to anyone in customer services. We tried sending emails to postpone the holiday, but they ignored all correspondence.
Second holiday to Malta pre pandemic. This was cheaper through this company. In resort, there was no representative and the overseas contact number was unattainable.
Third holiday, which my fiancé booked as a surprise birthday. We arrived at our 4... hotel and the room was not the correct room. We asked reception, who gave us a different room, but was ..., then third time lucky, we opened the door to find it already occupied!
After nearly 90 minutes back and forth with our luggage, we decided to go back to original room as we were exhausted! We tried to contact 'Love Holidays' to no avail. We asked the hotel receptionist to contact them and they said they couldn't.
We then proceeded to contact them upon our return to ask for a refund for the difference in the room charge. They refused to refund because we did not make contact with them while we were in resort. We tried but didn’t get anywhere.
Contacted the hotel to ask what their difference in room rate was. Turns out that Love Holidays double charge on their website and therefore they SCAMMED us by not refunding what we were due.
They just send a standard email which is not relevant to the issue.
APPALLING CUSTOMER SERVICE AND WILL NOT USE THEM AGAIN.Holiday
Online booking error cost me an extra £300.
An error occurred with Loveholidays 'mybooking' system. My wife and I booked HB at The Navarria Hotel, Cyprus, which some how was altered to B...B when I checked the itinerary prior to going on holiday. The only alteration I amended was the hotel transfer as we had a rental car. I received an email with a £30 refund, which I thought was a generous offer for cancelling the hotel transfer. I contacted an online agent who pointed out the alteration and this is when the agent informed me of the reason for the refund, I explained that I had no idea how the change had occurred and could the hotel booking be changèd back to the original HB. This was going to cost me an extra £200 for the alteration. How does an alteration from HB to B...B produce a refund of £30, yet to revert back it incurs a penalty of £200. Nice little earner for the hotel, yet it cost my wife and I an extra £300 on top of the holiday cost, due to having to eat out every night. On top of that, my wife is disabled, which is the reason we opted for HB in the first place.
Most definitely will not be using Loveholidays again in the near future
i am so angry at love holidays , they canceled my holiday in January and I still have not got my refund they gave me a fake transaction code what I gave to my bank as they stated they had refunded me and the bank told me that is no way a transaction code , I screen shotted the messages but refund was meant to have been sent in march ? still nothing and my bank still have not had any payment , so still waiting what a joke do not use these !!