Holidays & Trips
Melia Hotels International
All reviewsMelia Hotels International
100% Would buy here again
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Everytime I stay in melia, it is great experience
Melia gives all great facilties and amenities, make one stay very cool and different as an experience. their luxury and adventure homes are on different locations,
their hospiality, service, relationship with customers are awesome.
I have stayed with my family & friends.Melia Hotels Magaluf/Calvia
Having stayed at the Sol Guadalupe several times I had booked again this year and last. However, we had been notified on both occasions that the hotel was closed (the first time we had approx 1 weeks notice but on the second only 4 days!). On the first occasion, we were quite happy with the different hotel we were allocated as in honesty it was of a higher standard than the Guadalupe, however, on the second occasion we were not (allocated Sol Barbados) - it was a completely different sort of hotel and further out than the resort centre. I aired my views and requested an alternative hotel as soon as I was notified of the change. I was told over the phone that I had to email customer services and they would respond within 72 hours. I sent the email on 11th Sept (and many subsequent emails) and to date have still not had a response. This is appalling customer service. You cannot speak to anyone with regard to your issues and it appears that customer services ignore your emails. I am extremely disappointed on this occasion and it has ruined my perception of them. Beware of changes to your hotel as they basically have you over a barrel - yes, you would be within your rights to cancel when they are not providing the service you have ordered but that isn't really helpful when you have booked flights/transfers/time off work and only find out about any issues 4 days before you leave!
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