When was the last time you’ve been on holiday? Most people go on holiday at least once a year. Some of them book a cottage from Quality Cottages. But where will these cottages be located? Will the holiday homes be well-maintained? Will their dog-friendly cottages really allow your dog to come with you? What will the sea view promised on their website be like? How often will Quality Cottages add some new cottages to their database? Will it be difficult to book a cottage via Quality Cottages’ website? And will the customer service of Quality Cottages hear you out when you have a complaint? Only travellersand holidaymakers who stayed in a cottage from Quality Cottages will be able to tell you more. Read their reviews to learn a bit more about this holiday company and their holiday homes. The customers and their ratings, comments, opinions and experiences can help you to decide if Quality Cottages is the best option for you and your fellow travellers.
About Quality Cottages
Quality Cottages is a holiday company offering accommodations for your holiday. It’s a Welsh family business which was founded in 1961. They want to provide you with a holiday cottage in Wales. There are different locations all over Wales. In West Wales, they offer cottages in Pembrokeshire, Tenby, Cardigan Bay, St Davids and so on. In Mid Wales, you can find popular destination like Hay on Wye. Abergavenny, Brecon Beacons and Berriew. South Wales is the home of Mumbles, Parkmill, Gower Peninsula and the South Wales Coast. And in North Wales, you can find Anglesey, Harlech, Snowdonia and some other locations. You can go glamping with a luxury tent or book some kind of cottage. Some cottages allow you to take your dog with you while other cottages might have a nice sea view. And there are special cottages for families with children while others may be suitable for romantic getaways.
Drone footage of one of their cottages.
Services of Quality Cottages
You can use the Quality Cottages website to book one of their cottages. Just select the destination, property, dates, number of guests and other preferences. Then, Quality Cottages will show you the cottages or camping spots that are available in that period. There are over 450 cottages to choose from, so chances are that you find one you like. Even if you’re a bit late, there may be some late availability cottages for you. Also, there is a Quality Cottages customer service department to assist you when you need their help.
Complaints, Compliments and Tips for Quality Cottages
Those of you who have every stayed in a Quality Cottages holiday home can surely tell us more about this holiday provider. How spacious and luxurious are these Welsh cottages? Did you enjoy the Welsh countryside? Could you easily book a cottage via Quality Cottages’ website? And was the Quality Cottages customer service able to assist you when your booking went wrong? Write a Quality Cottages review and place it on BritainReviews for everyone to see. Only then people will know what your impression of this holiday provider is.
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Quality cottage is same like their name, the quality is just outstanding and i am excited for more. I have another booking with them but i am going to suggest to you if you are looking for decent, affordable, quality and amazing cottage.
I will never use QC again. Very unprofessional. I booked a weeks holiday in a rental cottage for me and my family in July 21. The booking was made and paid for in Feb 21. Two weeks before we were due to go they cancelled our holiday with no explanation. Where would we find a holiday cottage for 8 with 2 weeks notice. When I spoke to them they claimed they did not have any details of my booking, then they blamed the owner of the property for double booking. However, they were responsible for managing the booking as all emails came from QC. I then confronted them with an email outlining everything that happened and copied all the bills and correspondence. They even tried to remove their messages from the Airb&b website, but it leaves a footprint, and I had taken screen shots of them. I have still not received a reply, and reading the other reviews, I doubt I ever will. All I was looking for was an honest explanation and an apology. Thank you for ruining our summer. What a shocking company.
Had a booking for New Year 2020/21 which had to be cancelled because of Covid. Contrary to some other reviews, a refund was made promptly. However, now trying to rebook for New Year 21/22. Incredibly, the company has failed to respond to two e-mails seeking clarification on a point (and there is no answer to the phone). Are they still trading? Do they want new business? It doesn’t inspire confidence.
Very angry that Quality Cottages do not respond to phone calls or emails regarding my booking. The Visit Wales website clearly indicates that you cannot travel from England into Wales and when in Wales travel is restricted. Despite this QC tell me that it is my choice not to travel and have refused a refund. I asked them to re-let the property. The dates are blocked out on their calendar so does this mean they have re-let and not refunded me OR have they not bothered to try and re-let it so they can keep my deposit. I have 2 vulnerable people to consider who would not be able to come on the holiday. As we are self isolating we cannot invite friends to take their places. QC have been completely unsympathetic and I am disgusted with their cavalier attitude.
Very poor customer service, ignoring consumers. Quality Cottages think it's acceptable to charge a cancellation fee for a holiday that has been cancelled due to COVID-19. Since when is it the consumer fault that a global pandemic has occurred? When challenged on this, the manager Fiona simply ignored telephone calls and e-mails, hiding behind terms and conditions that do not support her claim. I have been waiting from three days for answer but the arrogance of this company is beyond belief. Please do yourself a favour and book with a company who are professional and treat their customers with respect. This company is so amateur and rude.
After booking the cottage purposefully with the hot tub we were contacted to state this would not be in working order and offered a full refund which I accepted. The company then only provided me with a 10% discount even though we never went on the holiday and have now been in a dispute with the company over this for 5 weeks. The manager I have been dealing with has provided such poor customer service and has gone as far as making up times and dates of calls to state I agreed to having a 10% discount. I am really hoping that Quality can provide an apology for this poor service and unfortunately will not be using this company again. Please be mindful of this company.
There are currently 7 customer review posted about Quality Cottages. On average, they received a star-grading of 3.2/10, with 43% of the reviewers indicating that they would buy from the brand again.
What services or products do Quality Cottages offer?
Quality Cottages is mainly active in the Holidays & Trips category, more specifically with Accommodation, Cheap Holidays, Special Trips.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Quality Cottages website with confidence. If not you can find many other brands to read about on our website!