The ONYX Hospitality Group

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The ONYX Hospitality Group

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Spotlight: What are our customers saying?

Oswal Naroko
I am so happy with onyx, its so good and amazing. i appreciate that they are doing great and also the services are awsome . SO good so far !Read on

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    Would buy here again

    Wonderful experience

    I am so happy with onyx, its so good and amazing. i appreciate that they are doing great and also the services are awsome . SO good so far !

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The ONYX Hospitality Group

Have you ever have booked accommodation with Onyx Hospitality? If the answer is yes, what can you share about their Asian hospitality combined with world-class standards? Travelers who have experienced ONYX can share their honest opinion on BritainReviews.

By sharing your review about Onyx on an independent and objective website like BritianReviews, you will be informing other travelers about the services of the ONYX Hospitality Group. Thanks to your review, other travelers will be able to decide whether they want to book accommodation at one of the ONYX hotels and resorts.

If you would like to know more about the ONYX group, please continue reading.

What is the ONYX Group?
The ONYX group is a hospitality company, which was founded by parent company Italthai in Thailand in 1965 under the name Siam Lodge Hotel Group. The company later became Amari Hotels and Resorts Company Limited in 1992. Shortly after, the company announced the launch of a new identity of the Amari brand. The new identity included a new logo and a new phrase “Colours & Rhythms” and is now known as the ONYX Hospitality Group and is still owned by the Itallthai Group.

Which brands fall under the ONYX group?
The ONYX Hospitality Group has created what is known as the ONYX development solution. With their effective and efficient approach, the group has perfected a combination of world-class standards and the warmth of Asian hospitality. The ONYX group is considered to be one of the leading hotel management companies in the Asia Pacific, with locations in Thailand, China, Sri Lanka, Laos, Bangladesh, Laos, Qatar, Maldives, and Malaysia.

ONYX offers a range of hotels, resorts, serviced apartments, and spa brands. Brands that fall under the ONYX group are The Amari collection of full-services hotels, serviced apartments provided by Shama, the midscale OZO, Breeze SPA, The Oriental Residence in Bangkok and the design-led YOO collection and Yoo2.

Also, ONYX manages The Mosaic Collection. This is a collection of properties managed by ONYX. The benefits that the owners can profit from is that the owner’s brand stays preserved while benefiting from the skills and experience from the management team of the ONYX Group.

Currently, ONYX"s Mosaic Collection has properties in Thailand’s far North, Resorts in Pattaya and Krabi and hotels in vibrant Asian cities likes Bangkok and Hong Kong.

ONYX Group's reviews and complaints
You sharing your experience with ONYX is more important than you think! According to BrightLocal’s Local Consumer Review Survey, 91% of consumers between the age of 18 and 34-years-old trust online reviews as much as they trust personal recommendations. Therefore, you must share your opinion on an independent and objective review site like BritainReview, ensuring that your message is treated with and shared as you intended. 

Also, If there was something you had to complain about, were you able to reach their customer service at or by calling 0121 753 5522? Also, were they able to understand your complaints and provide you with a suitable and acceptable solution?  Please share how your encounter with the support team of The ONYX Group transpired. However, let us not forget that you might have had a wonderful time with ONYX, in this case, we would also like to know what you like from their accommodations and service.

Your experience can convince others to give ONYX a try and you can help others have a wonderful holiday too!

What do consumers think about Onyx Hospitality?
BritainReviews is where you will find honest reviews about The ONYX Hospitality Group! These reviews will give you an insight into what consumers think about the ONYX group. Also, you can leave a review, sharing what you think and how you feel about the hospitality company ONYX.