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    Travelodge
    Reviews, complaints and customer experiences

    travelodge manchester birch eastbound

    jl20017-06-2018
    5
    Would buy here again: NO

    Ordering

    8

    Service

    2

    Pricing

    8

    Delivery

    2

    Stayed here recently for a 5 night stay. The door handle and lock was a bit loose so had trouble when entering the room. The peep hole cover on the side of the door inside the room was missing so anyone walking by could look through from the outside and see into our room. After the second night the room was 'serviced' but to a very poor standard - bins not changed, floors not hoovered, beds not made, cups not washed, teas and coffees not restocked, toilet roll not replaced, bath not cleaned. We did receive clean towels though. Informed the night manager who apologised profusely and told us we would receive an evoucher, then on the day we left we were told we would instead receive one nights refund, neither happened, have received nothing. The service improved very slightly throughout the rest of the stay but every day we had to go and ask for toilet roll as they never checked and replaced it!! Would not return!


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