I booked a 4 night break with them at The Royal Court Hotel, Keresley. This has to be the worst hotel that I have ever stayed in and I have stayed in many around the World, having worked in travel and tourism. The hotel is tired, has not been decorated in years and the whole appearance is shoddy. The Rooms are grubby with seriously dated furnishings and and mattress harder than a mortuary slab. The room was allegedly made up each day, but the attempts were awful. Apart from Breakfast which was acceptable, The quality and presentation of the food was appalling and the choice was very limited indeed. The place was so bad that we checked out on Thursday and night early.
I made a complaint on their website and needless to say, it was totally ignored and no reply was ever received. Never again.