We have booked many times with UK Breakaways and we were due to arrive at The President Hotel in Blackpool for 2 nights on 2nd March 2018. However , as everyone is aware the weather was horrendous on the 1st March, the surrounding roads were closed and we realised it would be impossible to travel. We phoned Susie at UK Breakaways on 1st March ,and advised her and she said she would find out The New Presidents policy and try to re-arrange the 2 nights due to extreme circumstances. We also phoned Alison at The New President to advise her the roads were closed and we were unable to travel. I didn't hear anything from Susie at UK Breakaways so I phoned Rosie she took my number but never replied I sent a letter and E mail to UK Breakaways on 13th March to Chesterfield to advise them nobody had returned my phone calls and as I paid £179 in full asking if I had forfeited my money. UK Breakaways have not replied. The North East was gridlocked on 1st and 2nd March and I am disappointed to lose £179 but I am even more disillusioned with the lack of response from UK Breakaways. I believe they should have at least replied and perhaps offered a goodwill gesture taking into account the unforeseen extreme circumstances.