BritainReviews

    Charles Stanley Direct
    Reviews, complaints and customer experiences

    Dreadful platform.

    M Keddie10-12-2018
    7
    Would buy here again: NO

    Ordering

    10

    Service

    4

    Pricing

    8

    Delivery

    6

    Was changed to this company automatically when Fidelity services ceased. The platform is very poor compared to other providers, as it has no facility to display historic content of your portfolio. For example, I was told by one of their assistants that it is not possible to view when additional shares, under a rights issues
    , had been added to my portfolio unless you write to them. Great! She then explained that this was what clients had asked for. As it stands, there is no way of easily seeing if any error or fraudulent action has occurred in your portfolio. This cannot be to the benefit of clients using this facility and I intend moving to a more “transparent “ and aware provider.


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