BritainReviews

    VIABUY
    Reviews, complaints and customer experiences

    Locked account impossible to access

    Mike Murphy20-02-2019
    3
    Would buy here again: NO

    Ordering

    6

    Service

    2

    Pricing

    2

    Delivery

    2

    I've had an account for 3+ years, although only used once I do have a small amount of money in the account.

    My card expired and a new one was posted to my previous address but not delivered to me at my new address.

    Then I tried to login to access my account and change address. Login denied.

    Contacted the help desk, who asked for proof of my new address. Initially I sent pictured of proof of address, we sent a reply requesting the same, not reason why. Then scanned images using a high quality scanner sent again. Again rejected, asking for the corners to be shown on images (they were). asked what image were they referring too (as I sent 3) and they replied asking for higher quality images.

    Not a great service, am now convinced that VIABUY is a scam.

    Why was my account locked?
    Why is it so hard to prove my new address?


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