I've had an account for 3+ years, although only used once I do have a small amount of money in the account.
My card expired and a new one was posted to my previous address but not delivered to me at my new address.
Then I tried to login to access my account and change address. Login denied.
Contacted the help desk, who asked for proof of my new address. Initially I sent pictured of proof of address, we sent a reply requesting the same, not reason why. Then scanned images using a high quality scanner sent again. Again rejected, asking for the corners to be shown on images (they were). asked what image were they referring too (as I sent 3) and they replied asking for higher quality images.
Not a great service, am now convinced that VIABUY is a scam.
Why was my account locked? Why is it so hard to prove my new address?