Mister Spex Reviews
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Eye solutions
Apart from essential contact lenses,glasses, and modern sunglasses, also designers glasses they sale online.
All Brands are from leading market since long time, I.e. Tom Ford, Ray Ban, Boss,Toric contact lenses etc for him,her and kids.
I don't think any more design is possible as they have , gentle colors.
Either you buy or don't buy,must check these beautiful collection on Mister spex website.Ray ban sunglasses
Ordered from another online seller but still hadnt been despatched 2 weeks after order. Mister spex was a 25% cheaper than the rayban shop and they delivered in 4 working days. Would buy again
Glasses
Much better choices for fancy glasses than in other stories. Very happy about that. More expensive than my previous glasses but worth it.
Home trial
I ordered a home trial on the 12th Sept, on the 20th Sept I contacted them as the trial had not arrived and was told there are delays due to customs requirements. The trial finally arrived on the 23rd Sept. The trial was returned on the 27th Sept and received by them on the 1st Oct. On the 5th Oct they told me the trial hadn’t been returned and they had charged me. I sent them the tracking details showing that they had received the trial back on the 1st Oct. They apologised told me they would refund the trial cost, as they had received it back, and said that they charge for the trial if it isn’t returned within 21 days of it being sent. I pointed out to them that the trial arrived back with them on day 20, and that the only reason it took this long was due to the custom delay when the trial was sent out, and that I would expect them to be aware of these delays by now and make allowances for it. On the 7th October the £577 was taken from my bank account leaving me overdrawn. I contacted them again, to express how unhappy I am with this, and to tell them I will find out the overdraft costs and I will expect them to reimburse me. I received a reply telling me the trial hadn’t reached their warehouse, but that they would refund me the £577 as a gesture of goodwill!
I explained that they had already told me they had received the trial back as confirmed in a previous email from them, I have also told them, I will issue a small claim if they don’t pay the bank charges, as these have been occurred solely because of their incompetence.
Just to add insult to injury I have also just received a marketing email from them trying to encourage me to buy glasses from them. I realise that these are automated, but you would think they would have enough sense to turn these off when there is an ongoing dispute.
It’s safe to say there is no chance whatsoever of me purchasing glasses from them.
I will update this review on when I receive the refund and what happens with the bank charges.
I have left two stars as it’s now possible to leave any lower than that.glasses
lovely glasses, but delivery was 5 WEEKS, as opposed to advertised 1-2 weeks. No explanation and a frustrating wait!
Emporio Armani EA 3034 5229
Very Poor Lenses Appalling Customer Service
Ordered glasses which were advertised to have lens with Hard Anti Scratch Coating. After a few weeks of normal wear and cleaning with the supplied MisterSpex cloth one of the lens became very badly scratched. I contacted MisterSpex whom admitted this was a fault and the lens with the coating should perform better than this. I was told to return the glasses for replacement lenses. On return I was then told that scratches are not covered under warranty and I would have to pay £50 for replacement lenses. When I refused to pay the communication ceased from customer service and many of my emails were ignored. After 6 weeks without my glasses they were finally returned still scratched. MisterSpex might be slightly cheaper than their online competitors but you get what you pay for. The Frames are excellent value but the lenses are sub-standard to others I have had in the past. I won’t be buying againHillfiger Spectacle
Do not use this incompetent company .iI order my spectacles on Monday and also sent a email asking for reading glasses with my prescription enclosed .They said they will reply to email in two days well it took 4 days and sent my spectacles are sent out in post already . So I will reciieve spectacles that are not fit to wear but fit for the bin .
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