Mister Spex

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Mister Spex

57% Would buy here again

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Spotlight: What are our customers saying?

M
Margret
Apart from essential contact lenses,glasses, and modern sunglasses, also designers glasses they sale online. All Brands are from leading market since long time, I.e. Tom Ford, Ray Ban, Boss,Toric ...Read on
A
Ashley Cockerham
Ordered from another online seller but still hadnt been despatched 2 weeks after order. Mister spex was a 25% cheaper than the rayban shop and they delivered in 4 working days. Would buy againRead on
R
Roger
Much better choices for fancy glasses than in other stories. Very happy about that. More expensive than my previous glasses but worth it.Read on
R
Rebecca
I ordered a home trial on the 12th Sept, on the 20th Sept I contacted them as the trial had not arrived and was told there are delays due to customs requirements. The trial finally arrived on the ...Read on
J
james
lovely glasses, but delivery was 5 WEEKS, as opposed to advertised 1-2 weeks. No explanation and a frustrating wait!Read on

All reviews (7)

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    Would buy here again
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    Eye solutions

    Apart from essential contact lenses,glasses, and modern sunglasses, also designers glasses they sale online.
    All Brands are from leading market since long time, I.e. Tom Ford, Ray Ban, Boss,Toric contact lenses etc for him,her and kids.
    I don't think any more design is possible as they have , gentle colors.
    Either you buy or don't buy,must check these beautiful collection on Mister spex website.


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    Ray ban sunglasses

    Ordered from another online seller but still hadnt been despatched 2 weeks after order. Mister spex was a 25% cheaper than the rayban shop and they delivered in 4 working days. Would buy again


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    Glasses

    Much better choices for fancy glasses than in other stories. Very happy about that. More expensive than my previous glasses but worth it.


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    Home trial

    I ordered a home trial on the 12th Sept, on the 20th Sept I contacted them as the trial had not arrived and was told there are delays due to customs requirements. The trial finally arrived on the 23rd Sept. The trial was returned on the 27th Sept and received by them on the 1st Oct. On the 5th Oct they told me the trial hadn’t been returned and they had charged me. I sent them the tracking details showing that they had received the trial back on the 1st Oct. They apologised told me they would refund the trial cost, as they had received it back, and said that they charge for the trial if it isn’t returned within 21 days of it being sent. I pointed out to them that the trial arrived back with them on day 20, and that the only reason it took this long was due to the custom delay when the trial was sent out, and that I would expect them to be aware of these delays by now and make allowances for it. On the 7th October the £577 was taken from my bank account leaving me overdrawn. I contacted them again, to express how unhappy I am with this, and to tell them I will find out the overdraft costs and I will expect them to reimburse me. I received a reply telling me the trial hadn’t reached their warehouse, but that they would refund me the £577 as a gesture of goodwill!
    I explained that they had already told me they had received the trial back as confirmed in a previous email from them, I have also told them, I will issue a small claim if they don’t pay the bank charges, as these have been occurred solely because of their incompetence.

    Just to add insult to injury I have also just received a marketing email from them trying to encourage me to buy glasses from them. I realise that these are automated, but you would think they would have enough sense to turn these off when there is an ongoing dispute.

    It’s safe to say there is no chance whatsoever of me purchasing glasses from them.

    I will update this review on when I receive the refund and what happens with the bank charges.

    I have left two stars as it’s now possible to leave any lower than that.


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    glasses

    lovely glasses, but delivery was 5 WEEKS, as opposed to advertised 1-2 weeks. No explanation and a frustrating wait!


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    Emporio Armani EA 3034 5229

    Very Poor Lenses Appalling Customer Service

    Ordered glasses which were advertised to have lens with Hard Anti Scratch Coating. After a few weeks of normal wear and cleaning with the supplied MisterSpex cloth one of the lens became very badly scratched. I contacted MisterSpex whom admitted this was a fault and the lens with the coating should perform better than this. I was told to return the glasses for replacement lenses. On return I was then told that scratches are not covered under warranty and I would have to pay £50 for replacement lenses. When I refused to pay the communication ceased from customer service and many of my emails were ignored. After 6 weeks without my glasses they were finally returned still scratched. MisterSpex might be slightly cheaper than their online competitors but you get what you pay for. The Frames are excellent value but the lenses are sub-standard to others I have had in the past. I won’t be buying again


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    Hillfiger Spectacle

    Do not use this incompetent company .iI order my spectacles on Monday and also sent a email asking for reading glasses with my prescription enclosed .They said they will reply to email in two days well it took 4 days and sent my spectacles are sent out in post already . So I will reciieve spectacles that are not fit to wear but fit for the bin .


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Mister Spex

Are you in need of a new pair of glasses? With lots of online brands it can be difficult to know which to trust, since you do not get to verify a product before purchasing it. A reliable loophole to this problem is customer reviews. You can look for customer reviews for a certain questionable company to find out the truth about them before spending your money! Check out customer reviews here for eyewear retailer Mister Spex!

About Mister Spex
Established in 2007, Mister Spex is one of the top choices for buying eyewear throughout Europe. Their Berlin based brand offers a broad range of high quality eye products for affordable prices. They aim to offer their customers a transparency in fees and costs to construct an honest relationship between customer and company. 


Customer Services: What this company does and can offer their customers.
The Mister Spex product ranges are divided into five categories: Glasses, Sunglasses, Varifocals, Contact Lenses and Designers. The Glasses category of products is further divided into categories of type (Women's glasses, Men's glasses, Varifocals, Reading glasses, Glasses with 3D fitting), designers (such as Ray-Ban, Oakley, Boss, Person, Tom Ford, Polo Ralph Lauren and Smart Collection). The Sunglasses category is similarly divided with categories of type (Women's sunglasses, Men's sunglasses, Children's sunglasses, Polarised sunglasses, Prescription sunglasses, Sunglasses with 3D fitting) and designers (such as Prada, Michael Kors, Dolce & Gabbana, Emporio Armani and Ray-Ban). The Varifocals are also divided into categories of type (Women's varifocals and Men's varifocals) and designers (Ray-Ban, Tommy Hilfiger, Boss Orange, Titanflex, Humphrey's, Mister Spex Collection). The Contact Lenses collection are split into categories of type (daily contact lenses, weekly contact lenses, monthly contact lenses, Toric contact lenses, multifocal contact lenses, coloured contact lenses) and brands (such as Acuvue, Air Optix, Biofinity, Biomedics, PureVision). Finally, the Designers category lists all the available brands.

Payments can be made using American Express, PayPal, Visa, MasterCard and Maestro

Customer Reviews: Share your thoughts about this company! Strengths? Weaknesses? 
What do you think of this eye product company? If you have ever purchased any of their eyewear, we would be very interested in hearing your thoughts about their products! What do you have to say about their selection? Is it sufficiently broad? Are they able to cater to all members of society? What about the quality of the products, do they work, and aid your eyesight or could they be improved. Share your thoughts in a customer review to let other customers know what to expect!

What do Mister Spex consumers think about their company? Read and write customer reviews about their glasses, contact lenses, varifocals & sunglasses!