All reviews of Aneta Papatolios
Review about: EasyJet Holidays
easyJet holiday, Crete, Pealgia Bay Hotel
fantastic hotel, tasty food, clean rooms, half board, we are very satisfiedReview about: EasyJet Holidays
EASYJET HOLIDAYS ABOVE AND BEYOND
Booked an Easyjet holiday to Tenerife that leaves in 10 days. Looked on trip advisor of hotel and was shocked to see hotel had been burgled lots of times in the last week,some where women and children were asleep. This appeared to be the ground floor rooms. i rang easyjet holidays to ask for an upgrade to a second floor and i did not expect what i got. James at Easyjet customer care said The customers safety is paramount. After speaking to his manager and seeing the trip advisor reviews, they have suspended using that hotel until further investigation. Long and short is James went above and beyond to find us alternative accomodation and the management team also contributed to the costs of another hotel, which we would not of been able to afford.
i have used Easyjet holidays for years and have never had a bad experience, this though far exceeded my expectations when i only asked to pay for an upgrade. Well donePelagia Bay Hotel- Crete.
fantastic hotel, tasty food, clean rooms, half board, we are very satisfiedWe booked a flight to Rhodes. A few days before. They cancelled the flight with no reason given. We rebooked for 4days later. This causes us to lose 4 days in our accommodation. So we only 10 days holiday. The day before we were due to fly home we received another e mail.. This was to tell us that our return flight was again cancelled. No reason again. They offered a refund or a voucher. You cannot get home on a refund . Staff at Easy Jet were very unhelpful and rude. We managed to finally get home 2 days late. I will never fly with this company again.
They should be find for abandoning passengers.
We are both.retired but able to cope just about but others might not be so lucky.Easy Jet are a scum company.
I would definitely book with easyjet holidays again, superb customer service from start to finish :)