All reviews of athynea burchall
Review about: BreakFree Holidays
mail holiday promotion
DO NOT BOOK YOU WILL GET EXTRA CHARGES AFTER BOOKING AND YOU WILL NOT BE ABLE TO CANCEL OR CHANGE YOUR ORDER WITHOUT LOSING THE MONEY PAID. I booked a holiday through the mail holiday park promotion through the mail paper. No mention of extra money to be paid was mention when booking the holiday online. I paid £57 for a long weekend. When I got the confirmation from Breakfree holidays it informed me I had to pay an extra £25.50 and when I received the confirmation from the holiday park, it said I had to pay an extra £51 for services within 7 days or my holiday would be cancelled. I phoned them up and they said I could cancel the holiday no problem all I had to do with e-mail them. After I e-mailed the company to cancel the holiday, I requested a refund, they said they don't issue the refund I would have to get in touch with the sun group for a refund as they have my money. I then called customer services at Breakfree holidays at 16:02 on 13/02/2020 to request a refund and she said they don't issue a refund as they have a no refund or amendment policy. I said what about the 14 days cooling off period, she said it wasn't applicable. I informed her that I had only become aware of the extra money I would have to pay when I received the confirmation. I said but this goes against my consumer rights. She said that they had a no amendment or refund policy once the confirmation had been received which was directly after i booked my holiday and because of this I had lost the £57. I then rang citizens advice bureau and they advised me this information was incorrect if your holiday has been significantly changed after booking your holiday they are in breach of contract and its the companies responsibility to either issue a refund or amend the holiday. I am now having to legally fight for my money back as customer services were awful