All reviews of Greg Birch
Review about: ASDA Tyres
Mobile Tyre Fitting
Offensive customer service. Deceitful website. The worst service imaginable.
I went to the website and clicked mobile fitting as I had two flat tyres. At no point did I ever request a service that was not mobile fitting.
The website directs you to a page that displays much info about mobile fitting.
You are then directed to enter postcode, registration, select tyres and then you get a list of suppliers.
There is nothing to inform you that what you might be seeing are NOT mobile fitters, the information returned is based on your selections.
However all but one service was NOT mobile fitting.
I contacted Asda to express my disatisfaction. The Rep, said it was my fault, I selected a non-mobile service, I should know that unless it says it is a mobile fitting service then it is not. This is despite the user having selected mobile fitting from the outset.
At no point does it say returned results are not mobile.
The rep tried to claim there was a yellow banner showing clearly when the service is mobile. There is not.
I had to walk him through the site before he realised how easy it was to get the wrong results.
I was left without my car for an extra 48 hours. They could have just booked in the correct service but at an extra £20 charge. They refused to drop this extra charge and even wanted to charge an extra £5 for correcting it within 24 hrs.
The service is disgusting, incompetent, heartless and deceitful to the extreme.
A very, very upsetting experience and they simply don't care.
Just avoid, avoid avoid.
The worst customer service you could possibly experience.
UPDATE:
Quite incredibly, I receive another email from Asda Tyres 30 mins after the initial conversation.
This time to inform me that the tyres I selected would not be available from the corrct mobile fitter - this is the mobile fitter that appeared FIRST on the list of six or seven options, the only one that is in fact a mobile fitter.
The only tyres they can supply are an additional £15 each.
I spoke to a second rep, (it takes roughly 20 - 30 mins per time to contact them) This guy kept insisting I had not ordered mobile fitting. I asked him to stop repeating this lie as I had walked his colleague through the website process and I HAD selected mobile fitting.
He had the audacity to repeat this lie to me twice more. How many times do you call a customer service department and expect blatant lies to be fed back you repeatedly? I have mentioned that I would take this appalling service standard further to which he told me they weren't regulated by any Ombudsman.
The level of offence caused by these people is indescribable.
I have eventually asked for a refund. It will take up to 5 working days to get my money back. So quick to take your money, so slow to refund it.
Please, if you value your health, just stay away from them. What is the point on judging a company by what goes ok for people? The test of a service is how they act, respond and even talk directly to you when things do not go well.
Considering this is caused by their own misleading, incorrect, poorly designed online service makes it all the more galling.
I am at a loss to understand how on earth they sleep at night.
Choose anyone but these offensive people for the sake of your own stress levels.
FURTHER UPDATE:
rather than address any of the issues, Asda requested I remove the first names of the reps involved.
One of these names is already mentioned in another 1 star review by another reviewer, so the policy is clearly to (inconsistently) protect the welfare of staff involved in previous complaints before showing consideration for poorly treated customers.