All reviews of Lindsay Mckenna
Review about: VidaXL
ResolvedvidaXL Garden Planter Powder- coated Steel 296x80x36 cm Grey and a smaller version of this
I purchased six raised beds. Two were of a thicker material and work. The other four are totally useless. As soon as earth was added they buckled so badly that large gaps appeared ensuring that no water could be held. the small screws rusted within weeks and are clearly not going to last. I have multiple raised beds on site and these are just awful and I will now have to remove the earth and scrap them. The company has received 12 photos and the evidence that they were installed correctly. since 10th May 2023 they have failed to make any attempt to contact me to resolve and simply repeat that they will escalate and I will hear back in 3 days. they have said this 15 times. I have contacted them 25 times to no avail. The product is clearly not fit for purpose the sides so thin that I doubt if the raised bed cold contain sawdust. Be very wary buying any raised beds from this company and my experience of their customer service is appalling.
Dear Lindsay Mckenna,
Thanks for your feedback.
We are very sorry to hear that your products were not as expected and we sincerely apologize about the fact that our service did not meet your expectations.
I noticed that the escalation department has replied to you. Could you please check your email?
Kind regards,
Rachel - vidaXL Team