All reviews of Lisa
Review about: Academic Singles
Premium Subscription
I had very disappointing experience. From the beginning they trick me with a money. The moment you pay them, they making very difficult to cancel your subscription, they definitely don’t want to return you money, and making sure that you renew your subscription, because it’s very difficult to cancel,very frustrating. Service, what they promised, they never provide. I would not recommend to anybody to use this dating service. I feel very unsafe there, this company can not be trusted.
Review about: From Vineyards Direct
Wine
Used to be a great company but they went into administration and were purchased by Johnny Wheeler. This enabled Esme Johnson and David Campbell(founders) to save face by pretending they had merged with Mr Wheeler Wines. The reality is they went into administration and Mr Wheeler purchased the company through an asset purchase taking the name, two founders, any stock and most of the customers over. Anyone who was a creditor, which included loyal customer due En-Primeur wines, were left in the cold. There was some attempt to get some of the wines to customers and I received some of it but by no means all. Clearly money paid in good faith for them had not been protected and had been used to keep the struggling business afloat. Paypal insurance covered a bit but I am till due over £1000 of en primeur wines. Recent attempts to get an answer from them have been ignored and obviously the administrators dont care about the smaller creditors. I am particularly annoyed because their website claimed that all en-primeur purchases were insured and they were not, a blatant lie on their part. If you look at the current website the same claim is made with the same wording and you can be sure that any en-primeur you order will not be covered. I thought they were good guys and a great little niche company but when it came to the crunch they were quite happy to shaft their best customers. Go elsewhere, especially if buying en-primeur.
Review about: Comfy Living
Comfortable shopping experience with Comfy-living
I suffered from neck pain for many years. When walking, I find it hard to twist my neck and even at night, when I go to bed to sleep or have some fun with my partner, the pain just makes things worse. I used several drugs but no solution. I was forced to consult a doctor and he told me I didn't need to take medicine that the pain was a result of wrong sleeping posture or a uncomfortable mattress. On hearing this, I was strongly determined to change my bed. This is where Comfy-living came through. I bought a comfortable and relaxing bed. And since then I have been enjoying my sleep life, no pain anymore. Thanks for Comfy-living.
Review about: AnyVan
Removals
First class service down to booking on the phone excellent sales team. The two gentlemen who moved us were brilliant on time and very very helpful. They made the move easy and excellent customer skills. Would definitely use them again.
Review about: OnBuy
corana 2 door budget pine wardrobe
Brilliant service from ordering to delivery and delivered before the date which was fantasic and the product is amazing for the price.
Review about: PrinterPix
canvas
I received my order as didn't like the way it was placed on the canvas because it was off-center. Kayla helped me get this resolved by requesting that I receive a new canvas. She was very helpful.
Review about: Funky Hampers
Chocolate bouquet
Perfect present for a 21st birthday. Delivered on time.
Thankyou so muchReview about: Honest Earth
honest earth raw cacao protein
have started using this because it has clean ingredients and no "fake sugars". In the past I have had powders which contain Stevia extract etc, but if it isn't in its pure green form it is not a healthy form of sweetener as it goes through different processing stages. This protein powder is for somebody who is looking for a heathy powder and not the best tasting and thickest shake. Saying that I would not want anything changed as I buy this because it is not full of artificial ingredients. I find if I add half a frozen banana and some ice cubes and a splash of oat milk, sometimes grated ginger or cinnamon it becomes a very palatable shake. Will be buying this from now on and look forward to trying the vanilla coconut as I have raw cacao at the minute. I now have one of these for breakfast and also have this 5 times a week instead of snacking and have lost weight by doing this.
HelpfulReview about: Not In The Dog House
Dog ice cream and yogurt
Order placed, didn’t receive. Chased up order I was told there was a delay, still nothing. Requested a refund on 15th June and again still nothing!!
DO NOT BUY FROM HERE, CUSTOMER SERVICE IS APPALLING!You won’t ever get a refund so if 15 days have passed ring the bank and log fraudulent transaction and claim your money back under the CHARGEBACK scheme
Can’t believe i didn’t read the reviews first. Totally kicking myself. They sent me some ice cream on Monday after saying it was out of stock for over a week. It arrived today (Thurs) so you can imagine it’s arrived defrosted!
Review about: Fantastic Services
Packing services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesReview about: Shearings Coach Holidays
Not impressed with service
Absolutely gutted to know and been told that shearings no longer pick up from Lincolnshire Grimsby area for weekend breaks and holidays they only do midlands pick ups now and south east pick ups which I find recdicious. I used to go with shearings every year and been on some fab holidays with them. But since they been taken over I can not find or get a holiday with them from my local area. They are going to lose customers acting this way. I spent over 2 hours on the phone talking to a member of staff who said several times no these coach dont pick up from your area. I was told this by several shearing advisors and it's so very very wrong. For me to travel to south east pick up to get the coach would take me over 6 hours and I don't drive. They are going to lose many customers and passengers because of these cut backs on pick ups departures. I think I would take my holiday business else where from no one. It seems like shearings don't really care no more like they used to
CARLTON HOTEL GREAT YARMOUTH
This hotel has been closed for over a year & will be closed for a long time due to roof collapse shearings took our booking for this hotel knowing it was closed & will not open .We were then TOLD (with no choice given,) that we could not have a refund because they offered similar accommodation in the Comfort hotel which did have brilliant staff , but had no seaview, no entertainment, very dated rooms NO LIFT and we were placed on the 1st floor with a 85 yr old who had recently been fitted with a pacemaker. Shearings were told if no lift we had to have ground floor rooms. Coupled with a driver who DID NOT take any temperature readings for 2 days,he did say sorry he forgot ,12hrs on in a confined area with no checks he should be sacked . Will NOT use shearings again even if it was free.Hi don't bother my friend
We have travelled with shearings for many year having two to three breaks a year. Just got back from Torquay. We live in Ellesmere port and it took ten hours outbound and eleven inbound.
Been with old shearings many times to this part of the country and no more than six hour each way!
This company is ledger! The purchase the name and data base. And are now using the shearing brand. Believe me its not shearings as it was. My trip has to many disappointments to mention here the only plus side was the coach drive named Jack a young man who was a real nice guy.
We will never travel with this company again.Review about: Hampton and Astley
Egyptian cotton bedding
ordered from here as it was half price and for £109 original price, I thought it would be amazing! not at all. you could buy softer from asda at far less. it isn't soft at all considering it's cotton sateen. not happy
Review about: British Gas
Gas from Scottish Gas
Dear all, 23/09/2020
Please find below, an overview of my experience with Scottish Gas, which will appear truly unbelievable. Should any party be considering use of their services, please do not consider. Read my experience, and then judge for yourself. I am not one for anonymous malicious adverse communications, which would disallow the recipient the opportunity for recourse, so in this instance, I will disclose my customer account number, should this communication end up being reviewed by Scottish Gas personnel at any point in time (Gas account number 851012491314).
My personal background. Retired, along with my wife November 2018, and moved into a new build property in Edinburgh, 26th February 2019. Single pension, and wife with severe medical condition (C). No sympathy vote required, simply additional information which exacerbated a fundamental requirement for my wife to feel financially comfortable enough to switch the heating on. This rarely occurred, out of fear of unknown accrued bill costs.
Shortly after uptake of the property it became abundantly clear to me that Scottish Gas had the incorrect meter serial numbers etc for the property, therefore billing was stalled. This is the only element that I will give to Scottish Gas, for balance, as the serial numbers were incorrectly provided by the estate builders, initially.
However, this is where things began to take off negatively, for an intense period of six months, where I spent many, many, many, man-hours on the telephone to Scottish Gas operatives, repeatedly providing the same sets of serial numbers and readings, to absolutely no avail. Many of these calls last hours in duration, and were to separate operatives globally. Uk, South Africa etc.
Throughout this extended period, call centre operatives periodically escalated the problem to ‘Case Handlers’ and indeed a Complaints Resolution Manager’. All of these actions resulted in no further progress, despite my repeated provision of serial numbers, and ultimately actual photographs of the meter units, with the respective serial numbers clearly visible. In actual fact, a Scottish Gas engineer personally visited my property mid-way throughout this process, again to no avail.
Note a sample of personalities engaged with throughout the period:
-Crichton
- Lona Somlata
-Graeme (23rd May 1.5hrs duration)
-Tamica (30th May)
-Sarah Woodward (30th May Complaints Resolution Manager)
-Carlene (1st July. 30 mins)
- Gwyneth (9th July)
- Maria Bell (New Case handler. Transferred to her due to inaction by previous handler. 6 calls to this individual over a period of time)
At this point, and out of utter stress and frustration, I initiated a change of energy provider request from Scottish Gas to SSE (Scottish Hydro. 18th July)). This transfer was unable to complete for many weeks, as Scottish Gas had STILL not managed to transfer my meter details onto the national database.
In continuing to engage with Scottish Gas, further calls were made to their operatives, as follows:
- Selwayne (9th Sept. South Africa. 25 min’s)
- Tashreeq (18th Sept)
- Phil (23rd Sept)
- Natasha (7th Oct. Advised Natasha at this stage that I would be unwilling to settle outstanding bills until I was compensated for severe stress and not least a massive unkown number of total man hours on the phone.
- 16th Oct I received an exceptionally aggressive call from a male Scottish Gas operative indicating severe threats (legal etc. Forgot to record name), should I not IMMEDIATELY pay in full, my electrical bill. At this stage I paid £318.40, which I regret doing. This only served to increase my resolve to hold out for an ethical Scottish Gas response on my gas bill, which still rolls on, as follows:
- 24th Oct raised complaint on my billing, as all bills had commenced from zero meter readings, where correct start bills meter readings had already been provided, avoiding my liability to pay costs prior to my entry into the property.
- 6th Jan 2020 (almost a year from commencement with British Gas), is where my last communication occurred, which is the most unsettling one. Call made to Pritpal at Scottish Gas, whom indicated that due to no resolution, he would be REFERRING MY CONCERN BACK TO THE ORIGINAL CALL HANDLER. Complete ‘reset’.
- HOWEVER, the above action did not occur, and my next communication received came directly from a company called Moorgroup (A debt handling agency), whom are now in regular chase contact with me, attempting to recover around £200 of gas billing, with I guess, the next stage being a court summons for monies due.
Beyond the above points, if any reader is in ANY doubt at all, as to my integrity and honesty, I have saved the best for last.
At the point of my attempted energy transfer from Scottish Gas to SSE, I simultaneously raised a formal complaint with the energy ombudsman over Scottish Gas’s utter incompetence and unethical and non-professional conduct. Once again, and for transparency, the complaint reference details are:
Your reference: EG058120-19 Date: 15 Oct 2019
Andy Dossett Investigating Officer (Ombudsman)
After an extended investigation, the ombudsman found entirely in my favour against Scottish Gas, proposing that Scottish Gas award me £75 in compensation and that they write to me formally to apologise. While that, at face values appeared to be a positive resolution, I am sure that any reader of this review will find it hilarious that an award of £75 for my incalculable manhours and severe stress, would compensate me appropriately. As a complainant, you can therefore press the ‘accept outcome’ function on the on-line complaint, or decline, if you disagree with the findings. If you decline (as I did), the complaint is therefore regarded as ‘null and void’, as if it never existed, and therefore the accused party can regard the award against them as ‘non binding’.
For those that are unaware of the ombudsman process, the complainant and accused both have visibility of the other parties exchanges (edited by the ombudsman). I therefore had sight of Scottish Gas’s statement that they would compensate me appropriately, and that they would write to me with an apology letter. This never occurred.
Having queried the above with Moorgroup, the debt recovery service, their dialogue with Scottish Gas has restated that they regard to ombudsman’s finding as ‘non binding’, and that they have no intention of offering compensation and/or a letter of apology, as per the previous commitment.
So:
It is now 17 months since I attempted to use Scottish Gas’s energy services. To date events:
- Could not set up correct billing, despite my best efforts
- Bounced me round numerous personnel and call handlers for months (No Covid factor here to mitigate)
- Threatened legal action against a customer who had been desperately TRYING to pay them for between 6 and 8 months, to no avail
- Washed their hands of the problem and passed to a debt collection agency
- Saw the energy Ombudsman award against them, and used the complainant ‘decline’ option to regard the outcome as ‘non binding’. Any substantive organisation, in this day in age would still have had the decency to write and apologise for their actions and inactions.
- Notably, and from ALL of the Scottish Gas operatives engaged with, NOT 1 individual, at any point, asked what they could do to keep a customer, whose only apparent failure, was a desire to pay his bills over a period of many months.
My apologies for the length of this communication. Sadly it is not over yet, for myself and my wife, as the stress continues, with what I am sure will be an impending court summons, where presumably a judge will rule on the events above, which I will present in full. I will continue to amend this post, and repost consistently throughout the year, until such time as the matter is concluded.
And here we go again:
23rd Sept 2020 Calls to Scottish Gas, after being ‘back referred’ from Moorgroup, the debt collection agency. Discussions with Lisa, Customer Advisor (Complaints), and then finally, Pauline, Customer Services Advisor, Collections Department. During these calls I requested that THIS communication be placed in front of a manager in responsibility for consideration. They POINT BLANK, refused to do so, and further confirmed that they had no intention of making ANY form of apology to me.
I further indicated that unless they did so, I would be publishing this review, and republishing on a weekly basis, for a period of 18 months, more or less in line with the length of this complaint against them. So here we go. It’s a large organization, and I am only one individual, but these forums are all we have. Please AVOID these horrible human beings.
A truly disgusting horrible, thoughtless and unprofessional organization. Please avoid, if you possibly can.
Best regards from Edinburgh.30th September and still no response from Scottish Gas. Some 'hello we note your query' feedback from one of my online posts, but STILL no formal response. Conscious of Covid times now, but please all, bear in mind that the whole fiasco above occurred during pre-Covid times. Apart from the last couple of calls. Incidentally, I didnt mention that my change to SSE has been nothing but positive. They billed promptly and correctly, from DAY 1, albeit Scottish Gas held them back because they initially failed to register my meter onto the national database. Sorry, I said 'initially'. I meant throughout the bulk of my time with Scottish Gas. Anyway, this is post 2, of what will be weekly posts, until such time as Scottish Gas address their failings. Anyway, that's me off to find additional forums to post my case history. As per my text, avoid avoid avoid this supplier.
Sadly have similar experience over 16 months, with 12 million customers BGT can’t possibly cope with complaints so basically you are just cast adrift, cut me off three times after putting me on a prepayment meter without my knowledge or authority while my complaint was so obviously still unresolved, apart from avoiding this shambolic company at all costs also avoid smart meters because that means your energy supplier can remotely cut you off! I for one fail to see how a grossly incompetent company can be allowed to play god with your energy. Say you get hospitalised unexpectedly and when you return home they have remotely cut off your supply and with it th3 package treatment plant, the intruder alarm , the freezer! Beware of British Gas and all their subsidiaries.
Leave british gas worst company ever terrible customer service abusive unhelpful behaviour terrible attitude
Review about: Shaw Academy
Toolkit
I am very impressed by shaw academy. Thank you for the knowledge.
I landed on Shawacademy on FB by chance, registered & started on my first Module. It was wonderful & rewarding experience learning online. I find the course 'Web Development' enriching & fruitful. The course objectives & content were ckearly delivered and well illustrated by slides & additional explainations. I look forward to the completion of the course.
Just started my first class and it was very nice and educative
I have tried several education organisation and they are good but studying at ShawAcademy has been great. good communication, course arrangement etc.
Weldon ShawAcademy!I am very impressed by the level of care they all give to the students.
It's an amazing course by shaw academy thanks for your great efforts
Good course but very fast paced.
Good start
First of all, I want to than Shaw Academy for allowing me to registere this excel course. It was a great presentatuon and I found it extremely helpful and interesting. I can’t wait for the next lessons...
It's very helpful. I may use this as a key to find a job where this course will be related to the job that I will going to apply in the near future.
I'm impressed by this free to use app where I'm currently learning about digital marketing ???? ... If only the summary notes and class slide would be free it would have become totally awesome.. it's okay to charge for certification but if reat of tool kit is free it would completely rock
I am impressed with my 1st lesson by Shaw academy... looking forward to completing the course and learning more. Thank you
amazing to learn. im on photography and im surprised with how much im learning. photography is a hobby of mine and would like to go further . shaw academy is definitely the place to learn. 100 percent recommend without a doubt. best place i haveknown for sure. 10/10
A very good first module on digital marketing / SEO. Nice pace and content
I am being initiated in this brave new world of Digital Marketing through this course and am very well impressed by it. Information is clear, objective, strait to the point and very, very hepful. So far I have being able to acquire lots of insights on how it can help me on my new business. I am full of expectations for the next classes. Thank you very much for it.
Very interesting lesson. Learned quite a bit.Thank you
The class was great! I love it.
It's excellent, I prefer to everyone
Word excel basic was well explained in easy steps well appreciated
Thoroughly enjoyed my first lesson today. Can't wait to try out some of the tips snappy ????
Excited for next module
Quite pleased with Excel lesson #1
Great classes. I too had an accidental one click purchased and i emailed them about it. A few days later they absolutely took care of the sutuation. I would suggest them 100 percent. Just a word to all. WATCH what u click. Be careful. Its a binding membership. But i would 100 percent suggest. And they give u 3 family member training as well for free. EXCELLENT FOR THE PRICE
I really like the way the class is taught in a simple understandable lesson, im only a few classes inn but i believe i will pick up the things that ive allways questioned becauase im self taught. So this should sharpen the blade and also learn a few tricks of the trade. Great service.
Studying nutrition. Very on point and helping me advance in my career. Thank you !
Thank you Shaw Academy. I was able to refresh my memory with the lessons today.
Shaw Academy is a amazing! You can learn and build your skills. Thanks Educator. Enroll now!
I am happy with the content so far. I have learned a lot in the first two lessons. The content and presentation are very on point. I have found that one of the websites from the examples is no longer in operation. The ad's that come up for purchasing additional material get in the way of some of the content and I nearly clicked out of the class trying to get the ad to go away.
A fast paced course providing so much great content. I learnt a great deal!
I learning from few days in Shaw academy.
Good experience i feelI am taking the Graphic Design course, and so far had 2 lessons. So far, I think, it has been very good. The teacher is good to explain and teach.
The lesson was really informative and visually stimulating. Not boring as graphics in training can often be.
Review about: Shaw Academy
Photography
Really enjoying the photography diploma. Very easy to understand. Excited to develop my photography skills
Review about: Missy Empire
Clothes
They try to con me out of money by saying I didn’t return my parcel in time so would only get a store credit - this was over £200.
I had to fight to prove that I did return the parcel in time.
I did get my refund eventually, which just goes to show that I was right, although I did prove it minute by minute that I did return it within 14 days. This was such a lengthy and difficult process, just because they decided that they wanted to keep my money, instead of giving it back like they should have.
If you do still decide to order then DON’T let them con you out of a full refund! Keep you receipts and make sure you screenshot everything.
The last picture is after I expressed my disappoint about being lied too. The apology was completely insincere and pathetic considering what a huge mistake they made.
Also the clothes aren’t even that nice in person, hence the over £200 return. Some were poor quality - I’ll fitting, thin, see through, rough material. Not worth the effort.Review about: Weird Fish
2 tunics and 1 dress
Ordered online was very easy all my sizes were in stock. Paid and received all packages all were sealed and no damage was very happy. Will be ordering again in future quality of items 5 star as normal.
Review about: Shearings Coach Holidays
Isle of Bute and Glasgow
We traveled to the Isle of Bute via Normanton,Scotch corner and Gretna Green, was a very long journey with all the pick ups but eventually arrived at the hotel. The hotel is very dated, our room was dingy with a window that looked onto bins and a works van was parked right outside our window, as it was very hot we had no choice but to have window open. We did the Island tour but unfortunately it was just a drive to a pub and a chance to book next trips. We went on the trip to Glasgow which was fine going but on the return journey the coach air conditioning had packed in, we wer’nt prepared for this and the coach was going up to 38c inside myself and other passengers were struggling in the heat I was definitely dehydrated and close to fainting,my husband had to fan me to try and get my temperature down.we all needed water and was not offered any or even to stop to get some ourselves. I was dreading the next day journey home, fortunately it did get mended but it was again a long journey with all the drop offs.
Just to say i have been in the uk with shearings and in Europe the journeys are sometimes very long i can remember doing the coach holiday to czech republic and budapest 10 day holiday it was over 12 hours on the coach with a couple of stops the overall hoilday was very long journey 4 day coach journey 12 hours 4 days travelling staying overnight in Germany i can understand where you come from. Ive been to lake como to and it was lovely the journey wasnt so bad it was long but not as long as going to Budapest by coach. I wouldnt do that hoilday again to long on the coach and the drivers wasnt as pleasent or friendly. But please dont be put of doing coach holidays with shearings ive been on one last year to Durham and Newcastle it was outstanding nothing was to much trouble and it was less then a 4 hour journey from normaton to Rushyford outside Durham the driver Raymond was just absoultely amazing and couldnt do enough for you he made us all laugh and made the journey really great one. I am hoping to do the Newcastle and Durham holiday again next year its on my bucket list.
Review about: Celebrate In London
Saved the day
Me and my partner purchased a Celebrate in London package for a friends birthday after leaving a present to the last minute. Thankfully once you make the purchase on their website you instantly recieve an E-Voucher which we gave to our friend that evening. Celebrate in London you really did save the day.
Review about: Blue Vanilla
Great clothes
I discovered this brand whilst shopping in new look. I shop online with them now and have kept everything I have bought so far. I like items that are upto date but loose and not over the top and a little bit different and this brand works for me.
D Bown, how do you contact them? I bought from them since 2012 and could not get hold of any of them to retrieve my wines. Please help..