All reviews of Mike Bingham
Review about: VidaXL
ResolvedRattan Dining Chairs
This Company must rate as one of the worst I have ever dealt with.
Their employees must be colour blind, as we have tried on no less than 5 occasions, all through Amazon, to order the Chairs in Brown.
One order was cancelled, ALL the rest were sent in the WRONG colour.
As recent as yesterday, the carrier YODEL tried to deliver the Chairs but we refused to accept them, their driver was very helpful. Almost 2 weeks ago YODEL delivered incorrect coloured Chairs (ordered from Amazon from Jupixis, but Vidaxl Chairs nonetheless).
These Chairs are STILL awaiting collection and our money still has not been refunded.
What an absolute shower, don’t know the difference between BROWN and GRAY and BROWN and WHITE, as that is the colours that keep getting delivered.
When I ask to speak to a Manager, guess what, ‘they are in a Meeting’ - standard response.
Appalling service.
Amazon though have beeb superb.
Dear customer,
I hope this message finds you well.
This is Claire, I am here to help with your request.
We sincerely apologize for the inconvenience this has caused you. And we hope we can improve the situation we have caused and provide a better experience.
I understand you are requesting service from us because the chairs you ordered was shipped from our warehouse. I would love to help you, but you didn't directly purchase from us. The company you bought from uses vidaXL as a supplier.
Can you please contact the company directly so they can help you further?
Thank you for being so understanding. I wish you a nice day!
Kind regards,
vidaXL Team