All reviews of Muhammad Ali Kaim Khani
Review about: Booking
Hotel Booking at Booking.com
Booking.com is not bad place to find cheap accommodation but looks like they do not do any due diligence before adding any property in their database. which leads travelers having no option but take the loss.
I have been victim of that and had to bear the loss of not only the time and money but also my son had an accident at their recommended 4 star Hotel, Hotel & Spa Villa Olimpica Suites, Barcelona. Complained to Booking.com as well as the property and the result was, we wasted our holidays and ended up staying in the hotel and could not visit any places.
The Property Response: Good afternoon Muhammad. We regret that the unfortunate incident with your son has not allowed you to fully enjoy your stay in Barcelona.
We would like to point out that the spa pool does not require a lifeguard by law and that the facilities are checked daily by our maintenance staff. The reimbursement that we have made is a detail that we wanted to have with you and that we are glad that you accepted willingly while you were in person at the hotel.
We hope that your son are fully recovered. Greetings.
Booking.com Response:
Hi Muhammad Ali,
Thank you for choosing Booking.com.
We are writing to you regarding your reservation 3631300649 at Hotel & Spa Villa Olimpica Suites, check-in date 2022-02-23, and check-out date 2022-02-26.
We’ve followed up with the property, however, no resolution can be provided for your complaint. Please be assured that we have taken note of this situation, and has opened a complaint. Thank you again for taking the time to contact us—feedback such as yours helps us to improve the property’s standards as well as our own.
You still can also leave a review. This helps them improve and helps future guests decide where to stay.
Please again accept our sincere apologies for any inconvenience caused.
If you have any other questions, we are here for you.
Best regards,
Cherry G.
Booking.com Customer Service Team