Ego Reviews
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Long wait, simple issue, quick resolution
I must admit, the service I got was really terrible. I waited what seemed like forever for a simple problem to be fixed, but all I got were excuses and delays. Then along came Joan like a superhero and sorted it all out in just a day. Why did it have to take so long for someone capable like Joan to take charge? It's annoying when a straightforward issue could have been resolved much quicker if the right person had been there from the beginning. So, big thanks to Joan for actually doing her job well and getting things sorted out efficiently.
Pre-order with exceptional customer service
I recently placed a pre-order with this company and I have to say, the customer service I got was absolutely outstanding. Angelique and the rest of the team really went the extra mile to help me sort out my pre-order and make sure it was shipped out quickly. The products I received were fantastic quality and I am extremely pleased with my purchase. The whole process was really easy and stress-free, all thanks to the friendly and knowledgeable staff who made sure everything went smoothly.
Recent order experience
I had a problem with my order recently - I got a faulty item and part of it was missing. It was a bit tricky to sort out at first, until I contacted customer service. I was really happy when Angelique got back to me quickly and sorted everything out efficiently. She dealt with my issues professionally and gave me the solutions I needed. I'm really grateful for her help and think she's the top member of the customer service team. Thanks a lot for your help, Angelique.
Jewelry purchase
The products are really good, but I have to say I was disappointed with the customer service. They said they would get back to me in 2 days, but it actually took 6 days to hear from them. And even then, they didn't answer my question about whether the jewellery was waterproof. It was annoying to be told they would let me know when they had more info, when it was actually a straightforward question that should have been answered quickly and clearly.
Quick response and great service
Isn't it just the worst when you make a mistake with your address and end up delaying your order? I really can't stand it! Luckily, the customer service team here was really efficient and sorted it out in no time. Plus, the clothes are top-notch quality!
Mystery
I would strongly advise against going to this place! I bought something, but I never got an order confirmation or any details about delivery. They took my money, but my order never arrived. It was a nightmare trying to reach customer support because the link on the website wasn't working. I've never felt so cheated before. Don't trust any good reviews, they could be fake. Just look at the lack of updates and responses on social media - it's a clear sign that this business is shady. Save yourself the trouble and avoid this place completely.
Quick delivery needed
I was really in a pickle when I urgently needed a product and ran into a processing problem with my order. Luckily, Luna from customer service was an absolute star and sorted out the issue straight away. She went the extra mile to make sure my order was processed within 24 hours and even threw in next day delivery as an apology. I was seriously impressed with the top-notch service I got and felt like a valued customer. Luna definitely deserves a 10/10!
Technical difficulties with payment
I recently bought something from the website and had a bit of trouble with paying. I picked out what I wanted, went to checkout, but the order got stuck and the payment didn't work like it should. I had to refresh the page and have another go to make it work. It was really annoying and took longer than it should have. I reckon it would be good if the website sorts out these issues so folks can have an easier time shopping in the future.
Biker Boots
I ordered some biker boots and when they arrived the box looked like it had been given to a dog to look after! I emailed the help team and they were fantastic. They replied quick and fast and refunded me my delivery costs and were over all very helpful! I love their shoes and boots and I have never ever had to write a email to complain! But they were fantastic and the boots are comfy and soft! 10/10 thank you Chloe at Ego for sorting this!
Diamonte knee high fishnet boots
I find that a lot of places only sell knee high boots that fit girls with skinny legs - that is NOT the case with these boots! I was so apprehensive to order them because I didn’t think they’d fit my thick thighs or calves but they fit perfectly and they have made me so so happy! I am beaming! The diamonte sparkle is even more stunning in person, I never want to take these boots off! I’m obsessed! Thank you so much Ego! ❤️
Can you tell me when I will receive my order?
Online shoe purchase
I bought some shoes online recently, but the whole experience was a bit of a nightmare. When I tried to pay for my order, the website messed up and charged me twice, but I never got a confirmation email. When I tried to sort it out with customer service, they were useless and didn't even bother to get back to me. It's really disappointing to see a company with a good reputation have such rubbish customer service.
Clover bracelets
I bought two clover bracelets, they were really nice! Unfortunately, one of them broke, so I got in touch with customer service. They were so lovely and sent me a replacement straight away. Now I've got two lovely bracelets that I absolutely adore! I will definitely be purchasing more things from them.
Return query
I am so impressed with the customer service here. I had a question about a return and I received a lovely response from the team within an hour of emailing them. Thank you for being so quick and helpful, you definitely made my day!
Clothing and sunglasses purchase
I'm really disappointed with this company. Their customer service was shockingly bad. I ordered 2 t-shirts, 1 pair of joggers, and 1 pair of sunglasses, but when I returned everything, I only got a refund for 2 items. I contacted them to ask about the missing refund and they said one of the t-shirts couldn't be refunded because of a supposed "body smell," which they tried to prove with a photo. It just doesn't make sense to me - I tried everything on, so why would only one t-shirt have a smell?
gift order address change
I wanted to send a gift from Ego to someone special, but I made a mistake with the address and put the wrong one in. I immediately sent an email to see if I could correct it and Angelique was amazing! She replied very quickly and fixed the address so the gift could be sent to the correct place. I am really pleased with their customer service, they truly saved the day!
Query resolution
I had a problem with my order so I contacted customer service. Angelique got back to me quickly and was really helpful in sorting it out. Her quick and efficient communication made everything easy and stress-free. I'm really pleased with the service I received from Angelique and the customer service overall at this company.
Item not delivered
I bought something online and was meant to get it delivered by a carrier. But now the carrier is saying they delivered it, even showing a photo that wasn't of my house. I've got security cameras at the front and back of my place, so I know they never came. When I called them to explain, the photo suddenly disappeared. I'm really let down and fed up with this whole situation.
Messed up my order
I ordered something and accidentally made a mistake, but Lucy was amazing and sorted it out really quickly, like lightning speed! She was so friendly and helpful, I would definitely have a chat with her again, top marks.
Shorts and t-shirt
I bought some really cool shorts and a funky t-shirt from a website, but when they finally came, they looked nothing like what was shown online! And on top of that, the sizes were way off - it was so annoying! I ended up spending a whole week going back and forth with customer service just to organise a return. And would you believe it? I had to fork out my own money to send back the wrong items. I'm not happy about it at all!
Review with most votes
late delivery
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