Not In The Dog House Reviews
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Dog products
I was shocked to read some the reviews prior to placing an order with this Company. Naturally, I declined to place an order at this stage.
However, to assist those who feel they may have been a victim of fraudulent behaviour, help is at hand via the Action Fraud website and your debit/credit card provider's website. Details of this Company may be found by searching online for Companies House and then following the link on the Gov.uk website.
Remember, the more people that report suspect activities the more likely it is that the perpetrators will be prosecuted if found guilty.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog Products
Scam artists, I don't understand how this website and company hasn't been shut down yet. So many people are not receiving their orders and being stolen from.
My experience has been similar to others. Multiple emails saying "order is on the way", "resending the order", "problems in the warehouse" "refund is on the Way",
Total scoundrel is that William Wright. I'm filing a complaint with companies house to investigate fraud.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
I would advise anyone looking at the products not to buy. Like most other customers I purchased some dog food which despite constant e mails etc has not turned up. A refund has been requested but there has been no response.
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
Please don’t buy from this company - it’s not worth the risk.
Like others I ordered my dog food just before Easter, got an email apologising for the delay in dispatch. Then got dispatched email, like others no tracking info, order never arrived. Not in the Dog House assured me it was on it’s way but it obviously wasn’t. I requested a refund - I’ve contacted them numerous times by email - don’t bother phoning because they don’t answer - still not been given a refund.
Please don’t fall for the positive reviews, far more bad than good - even if you believe the good to be genuine.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog coat
If I could give 0 stars I would. Ordered item never arrived. No refund. Unanswered emails and promises of a refund never materialised. Only a voicemail on contact number provided and they never phone back. Terrible company...AVOID!
Dog chews
Dreadful! Order made 23/2/23. No goods received despite several emails, phone messaged left and two letters to the Director of the company. No refund as promised in an email apologising for not fulfilling the order. First reply to my email chasing the order is exactly the same as the last one sent, (ie).I can see your order has been despatched and tracking info will follow...as if! Amazed this company is allowed to continue trading given the many negative reviews it has on Trustpilot and other sites. Must be making money had over fist taking payment for orders that aren't sent.
Dog Food
Read 0 star in place of 1 star on service and delivery!
Order placed 08 March - several emails later and no dog food so I cancelled on 20 March and asked for refund. Takes 5-10 working days apparently!
28 March received email saying goods on way to warehouse and will be collected by courier.?
Its now 05 April - No dog food - no refund - dogs have starved!Dog coat
Ordered a dog coat in January. Never received. Advised I'd be sent replacement which also didn't arrive. Have sent numerous emails requesting refund...again was advised refund would be issued. I left several voicemails but nobody called me back.
Have done a claw back now with my bank.
Will never use again. Awful service/company!Pet bed
Complete con, takes your order and your money then no delivery, no refund and no communication.
Read trustpilot and the facebook page ‘ not in the doghouse ARE in the doghouse ‘ theres hundreds in the same boat and that’s just the ones we can read about.
Police informed re fraud and trading standards and insolvency service ……. Peoples money has never been more precious than now and do not need fraudsters taking your hard earned moneyordered 6 weeks ago £48 and nothing no e/mails answered and telephone recording dont buy from these fraudsters disgusting as monet is so tight and i am an oap struggling is there anything i can do?
Dog Food
Terrible. Ordering fine but from there the food doesn't arrive, you will find trying to communicate with the company excruciatingly bad and be luck to receive anything in return.
Avoid.Dog food
Don't buy from here,basically stolen my money,no dog food no refund no contact
Dog food
Liars, scammers and thieves
Ordered dog food on 26th Jan still waiting for delivery as at 13Mar.
Never answer the phone, never reply to emails
Do NOT use this companyDog Food
Unfortunately this company did not honor both the order or refund.
Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.Wagg training treats
Ordered bulk purchase of Wagg training treats on 30 January 2023. Sent several emails chasing only to be fobbed off with lame excuses. Eventually cancelled on 15 February with the promise of a refund in 5 to 10 working days. Have chased again but just ignored. No refund received to date. Totally unprofessional and untrustworthy company. Steer well clear.
Dog Food
£102 in limbo, purchased goods on 02/01/2023 and paid higher delivery cost to get within 5 days, now end of Feb promised refund twice not received. Still waiting disputing through the bank now. has to purchase food elsewhere £102 too much to be playing with in this current economic climate. its simply unfair and a very poor service. Will not purchase from here again which is a shame because the quality of previous orders.
Various
Wrong items sent (after a long delay on delivery) - emailed twice with photos, called twice and facebook messenger twice - no response at all
dog food
Dreadful customer service, stopped responding ti email after initial responses which contradicted themselves but very fast response when i requested after 3 weeks they cancel my order but still got to wait another 5 to 10 days for a refund
bugalugs dog shampoo
absolutely shocking company my order did not turn up but I did get a tracking number,
on checking, they said it was damaged and the courier had returned it to the company and I would be getting a replacement.
they took the money on the 10th Oct That is 4months ago and I am still waiting.
stay clear of this company. trading standards and credit card company here I come!Not in The Dog House
Disgraceful company. Ordered from them 17th October but no goods received despite promises of receiving an email to confirm despatch. After several weeks cancelled order and requested a refund. Have been promised it 3 times and still hasn't been received. Have reported this company to Trading Standards. Its diabolical. Stay away.
Dog food
Ordered £77.50 worth of dog food in mid October, it was never delivered. Requested refund which was acknowledged but never given, still waiting. Disgraceful behaviour by a ‘Family business’. The amount of similar negative reviews would suggest a pattern here, perhaps even deliberate deception. I suggest people notify the police, I have.
The company appear to have a pet supply business and shop in Knaresborough so on the face of it should have been credible…a company house check shows them to be solvent, what a shame how you can be so let down by rogue traders.
Review with most votes
Organic dog chews
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