Not In The Dog House74 reviews
This score is based on 74 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Failed Delivery
I'm really sorry to say that I've had a really bad experience with this company. I ordered something from them eight weeks ago and still haven't got it. I've tried getting in touch with them loads of times through email, Facebook, and Instagram, but they haven't replied at all. It's really annoying and I'm not happy with their service at all.
Pet supplies
What's going on with this place? I've ordered from them before without any problems, but my latest order seems to have vanished. They're not responding to my emails either. Are they still open or have they closed down without telling their customers? I'm not happy about this at all.
Bad experience
My experience with that shop was really bad. I thought I'd be nice and try again, but there was no point. They took my money straight away, but my order never arrived. They didn't even bother to reply to my messages - shows they've got no heart. How do they even sleep at night?
Pet food
I bought some pet food from this company on the 1st of September, but the order never showed up. They promised to send it and give me tracking details, but I never got any updates. I asked for a refund several times and they said it was done, but I haven't received my money back yet. It's frustrating to see a company not delivering orders or giving good customer service. I'll definitely be following up on this to get the solution I need.
Unfulfilled order
I was really let down by the service I received from this company. I waited for weeks for my order to come, and when it didn't, I had to contact customer service. The lack of updates about my order was frustrating, and it seemed like lots of people in my area were experiencing the same thing. Even though they offered me a refund twice, it took ages for the money to actually show up in my bank account – 5-10 days each time. It was so stressful, especially for someone my age. I ended up having to get help from Citizens Advice, who passed my complaint on to Trading Standards to investigate further. Luckily, my credit card company helped me out with a chargeback, which finally pushed the company to give me a full refund. Looking back, I wish I'd checked Trustpilot before I decided to buy from them.
Dog Bed
I ordered a dog bed back in October, but it never arrived. I tried reaching out to them multiple times, but they completely ignored all of my messages. In the end, I had to raise a dispute on my credit card just to get a response, and then they finally decided to refund my payment. The service was absolutely terrible!
Dog Food
I placed an order for dog food on 3rd August which I have never received. I have written eight emails, and have been assured a refund has been issued. I've still not received it. My last email was ignored.
I would strongly advise against using this company.Dog food
It's my fault, I didn't believe the negative reviews!
Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email confirming and then I waited...and waited...and waited, chasing three times and still no food. Finally and at the end of my tether, I threatened them with legal action and was offered a refund.
Three little words, 'DO NOT USE'!Frozen dog food
Ordered frozen dog food and was lied to about it being shipped out, never received a shipping confirmation email, and after 3 weeks when I asked for the order to be cancelled I received confirmation and that I would get my refund in 5-10 working days. Clearly they had never shipped it as they said nothing about the order they had apparently sent. My emails were ignored after the 5-10 days and I hadn’t got my money back, I thought something didn’t seem right (also didn’t seem right when the first enquiry I sent was responded to late on a Friday night, way outside of their business hours) So I did a quick google and the amount of bad reviews was astounding, all with the exact same problems. I stumbled across a Facebook group ‘Not In The Dog House ARE In The Dog House’ with 1.1k people, all having the exact same problem. There are screen shots of emails that were word for word the exact same as mine, there’s proof of his fake positive reviews, a BBC watchdog article about his scamming and even photos of his ‘warehouse’ up on Rightmove. Turns out it’s a guy by the name of William James Wright conning people out of their money, and seems to have been doing it for a while. Luckily it doesn’t look like he will be getting away with it for much longer, as after I opened a dispute with my bank and filed a cyber fraud case with Action Fraud, I received my money back within 24 hours, as the company is already flagged for fraud. My order was relatively small and although I got my money back, I will definitely be keeping up my case to add to the hundreds of others, and I’m looking forward to the karma coming for Mr William James Wright :)
Dog bed
Dog bed not delivered, refund promised but not sent. County Court judgement against this company and Ecommerce Brands Ltd not satisfied. Will enforce.
Dog shampoo and rear seat dog hammock
DO NOT USE THIS WEBSITE! IT IS A SCAM.
Items ordered but never turned up. Several emails sent but all ignored. Finally got a response when I mentioned Action Fraud and Trading Standards. My order has been cancelled by NITDH with no reason given. I am awaiting a refund but have already alerted my bank to start reclaim procedure.I am in the same position... Do NOT purchase from this website!
Arden Grange
The company took the money and did not deliver anything. Weeks later I am still waiting for my credit. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
same for me still no refund weeks later
Agree in the same position..
cat food
DO NOT USE THIS COMPANY!
They are nothing but a load of crooks that take your money and never get the goods or your money back. I received my money back though my bank.
They should be locked up and the key thrown away.Dental Stix
This is nothing but a Criminal enterprise and I am going all out and trying to get it closed and those behind it locked up in prison for FRAUD
Dog chews
FRAUDULENT - BEWARE !
I wish I had read the reviews before buying. It's 2 weeks since I ordered and I've heard nothing. I've requested a refund and nothing. A sign of fraud ... there is no address nor telephone number. Clearly fraudulent. DO NOT USE THIS COMPANY.
Date of experience: 21 June 2023Dog food
Wish I could select NO STARS! Ordered dog food early in May 2023. No confirmation email received. No delivery received. I emailed and the reply said delivery had been despatched 16 May. It didn't arrived. I emailed again to cancel order and request refund. Thereafter there were an exchange of emails saying refund was being processed, or they would chase the accounts department. It's now 30 June and no delivery, and no refund has been received.
Dog food
Do NOT buy from this fraudulent company. You will not get your order, nor a refund!
AVOID!Dog products
I was shocked to read some the reviews prior to placing an order with this Company. Naturally, I declined to place an order at this stage.
However, to assist those who feel they may have been a victim of fraudulent behaviour, help is at hand via the Action Fraud website and your debit/credit card provider's website. Details of this Company may be found by searching online for Companies House and then following the link on the Gov.uk website.
Remember, the more people that report suspect activities the more likely it is that the perpetrators will be prosecuted if found guilty.Dog Products
Scam artists, I don't understand how this website and company hasn't been shut down yet. So many people are not receiving their orders and being stolen from.
My experience has been similar to others. Multiple emails saying "order is on the way", "resending the order", "problems in the warehouse" "refund is on the Way",
Total scoundrel is that William Wright. I'm filing a complaint with companies house to investigate fraud.Dog food
I would advise anyone looking at the products not to buy. Like most other customers I purchased some dog food which despite constant e mails etc has not turned up. A refund has been requested but there has been no response.
About Not In The Dog House
An unhealthy pet is an unhappy pet. And an unhappy (cranky, moody) pet causes the owner to be unhappy, moody or worried. Unfortunately, unlike humans, age has nothing to do with the ability to communicate. So, how would you know if your pet, especially your dog, is unwell? There are obvious physical signs like sneezing, coughing, excessive panting or laboured breathing. Another group of symptoms include dry, sores, itchy skin, or lumps and boils on different parts of the body. There are also psychological symptoms like sleeping more than normal, whining continuously, or just being plain cranky and irascible. But not all dogs are the same. Some might not exhibit any of the above-mentioned negative signs, choosing to become more needy, clingy or quiet than usual. The rule of the thumb is, if there are any marked changes in the behaviour or physical appearance of your pet, then a visit to the vet is appropriate. Humans are higher animals but classified as animals nonetheless. This is instructive because of human diet impacts directly on their health. This holds true for pets too, and dogs are not exempted from it. Dogs have different health conditions or predispositions as a result of their inherited genetic make-up and/or breeding orientation (parental factors), that can make it easy for them to fall ill with certain diseases. Allergies, skin and stomach sensitivities and cancer have been known to ail dogs, among several other diseases. As humans try to find alternative and lasting health solutions to medical conditions and ill-health through food intake, so do certain companies focus on producing the same for animals and pets that might be facing such challenges. One of such companies is Not In The Dog House, but please, do not take our words for it. Read honest valuation of Not In The Dog House here before considering giving them a try.
About Not In The Dog House
Not In The Dog House is a company that supplies luxury dog food, treat, clothing and bedding. The company is based in Yorkshire, United Kingdom, and specializes in making grain-free, natural and cold-pressed food that is ideal for dogs with sensitive stomachs and conditions like allergies and diarrhoea. Not In The Dog House assert to source its products from Benyfit Natural, Guru and McAdams.
Products and Services of Not In The Dog House
The company offers varieties of dog food and treats, dog beds and blankets, dog collar, leads and harnesses, dog clothing and grooming materials, and dog toys and travel products. You can also find your puppy food, treats, toys, and grooming products at the store. Men, women and children can obtain their gilets, jackets, accessories and bags from the store, while other pets are not left out, with a bed, bowls, food and treat available for cats. Homeware and gift boxes for fellow dog-lovers can also be purchased at the store.
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Categories Not In The Dog House
Online shopping | Fashion Reviews & Experiences | Pet Shops Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: November 2025
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