Not In The Dog House - Overall Rating based on 69 reviews
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Dog Bed
I ordered a dog bed back in October, but it never arrived. I tried reaching out to them multiple times, but they completely ignored all of my messages. In the end, I had to raise a dispute on my credit card just to get a response, and then they finally decided to refund my payment. The service was absolutely terrible!
Dog Food
I placed an order for dog food on 3rd August which I have never received. I have written eight emails, and have been assured a refund has been issued. I've still not received it. My last email was ignored.
I would strongly advise against using this company.Dog food
It's my fault, I didn't believe the negative reviews!
Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email confirming and then I waited...and waited...and waited, chasing three times and still no food. Finally and at the end of my tether, I threatened them with legal action and was offered a refund.
Three little words, 'DO NOT USE'!Frozen dog food
Ordered frozen dog food and was lied to about it being shipped out, never received a shipping confirmation email, and after 3 weeks when I asked for the order to be cancelled I received confirmation and that I would get my refund in 5-10 working days. Clearly they had never shipped it as they said nothing about the order they had apparently sent. My emails were ignored after the 5-10 days and I hadn’t got my money back, I thought something didn’t seem right (also didn’t seem right when the first enquiry I sent was responded to late on a Friday night, way outside of their business hours) So I did a quick google and the amount of bad reviews was astounding, all with the exact same problems. I stumbled across a Facebook group ‘Not In The Dog House ARE In The Dog House’ with 1.1k people, all having the exact same problem. There are screen shots of emails that were word for word the exact same as mine, there’s proof of his fake positive reviews, a BBC watchdog article about his scamming and even photos of his ‘warehouse’ up on Rightmove. Turns out it’s a guy by the name of William James Wright conning people out of their money, and seems to have been doing it for a while. Luckily it doesn’t look like he will be getting away with it for much longer, as after I opened a dispute with my bank and filed a cyber fraud case with Action Fraud, I received my money back within 24 hours, as the company is already flagged for fraud. My order was relatively small and although I got my money back, I will definitely be keeping up my case to add to the hundreds of others, and I’m looking forward to the karma coming for Mr William James Wright :)
Dog bed
Dog bed not delivered, refund promised but not sent. County Court judgement against this company and Ecommerce Brands Ltd not satisfied. Will enforce.
please join the facebook group standing up against not in the dog house! - ...
please join the facebook group standing up against not in the dog house! - ...
Dog shampoo and rear seat dog hammock
DO NOT USE THIS WEBSITE! IT IS A SCAM.
Items ordered but never turned up. Several emails sent but all ignored. Finally got a response when I mentioned Action Fraud and Trading Standards. My order has been cancelled by NITDH with no reason given. I am awaiting a refund but have already alerted my bank to start reclaim procedure.please join the facebook group standing up against not in the dog house! - ...
I am in the same position... Do NOT purchase from this website!
Arden Grange
The company took the money and did not deliver anything. Weeks later I am still waiting for my credit. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
please join the facebook group standing up against not in the dog house! - ...
same for me still no refund weeks later
Agree in the same position..
cat food
DO NOT USE THIS COMPANY!
They are nothing but a load of crooks that take your money and never get the goods or your money back. I received my money back though my bank.
They should be locked up and the key thrown away.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dental Stix
This is nothing but a Criminal enterprise and I am going all out and trying to get it closed and those behind it locked up in prison for FRAUD
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog chews
FRAUDULENT - BEWARE !
I wish I had read the reviews before buying. It's 2 weeks since I ordered and I've heard nothing. I've requested a refund and nothing. A sign of fraud ... there is no address nor telephone number. Clearly fraudulent. DO NOT USE THIS COMPANY.
Date of experience: 21 June 2023please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
Wish I could select NO STARS! Ordered dog food early in May 2023. No confirmation email received. No delivery received. I emailed and the reply said delivery had been despatched 16 May. It didn't arrived. I emailed again to cancel order and request refund. Thereafter there were an exchange of emails saying refund was being processed, or they would chase the accounts department. It's now 30 June and no delivery, and no refund has been received.
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
Do NOT buy from this fraudulent company. You will not get your order, nor a refund!
AVOID!please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog products
I was shocked to read some the reviews prior to placing an order with this Company. Naturally, I declined to place an order at this stage.
However, to assist those who feel they may have been a victim of fraudulent behaviour, help is at hand via the Action Fraud website and your debit/credit card provider's website. Details of this Company may be found by searching online for Companies House and then following the link on the Gov.uk website.
Remember, the more people that report suspect activities the more likely it is that the perpetrators will be prosecuted if found guilty.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog Products
Scam artists, I don't understand how this website and company hasn't been shut down yet. So many people are not receiving their orders and being stolen from.
My experience has been similar to others. Multiple emails saying "order is on the way", "resending the order", "problems in the warehouse" "refund is on the Way",
Total scoundrel is that William Wright. I'm filing a complaint with companies house to investigate fraud.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
I would advise anyone looking at the products not to buy. Like most other customers I purchased some dog food which despite constant e mails etc has not turned up. A refund has been requested but there has been no response.
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
Please don’t buy from this company - it’s not worth the risk.
Like others I ordered my dog food just before Easter, got an email apologising for the delay in dispatch. Then got dispatched email, like others no tracking info, order never arrived. Not in the Dog House assured me it was on it’s way but it obviously wasn’t. I requested a refund - I’ve contacted them numerous times by email - don’t bother phoning because they don’t answer - still not been given a refund.
Please don’t fall for the positive reviews, far more bad than good - even if you believe the good to be genuine.please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog coat
If I could give 0 stars I would. Ordered item never arrived. No refund. Unanswered emails and promises of a refund never materialised. Only a voicemail on contact number provided and they never phone back. Terrible company...AVOID!
Dog chews
Dreadful! Order made 23/2/23. No goods received despite several emails, phone messaged left and two letters to the Director of the company. No refund as promised in an email apologising for not fulfilling the order. First reply to my email chasing the order is exactly the same as the last one sent, (ie).I can see your order has been despatched and tracking info will follow...as if! Amazed this company is allowed to continue trading given the many negative reviews it has on Trustpilot and other sites. Must be making money had over fist taking payment for orders that aren't sent.
Dog Food
Read 0 star in place of 1 star on service and delivery!
Order placed 08 March - several emails later and no dog food so I cancelled on 20 March and asked for refund. Takes 5-10 working days apparently!
28 March received email saying goods on way to warehouse and will be collected by courier.?
Its now 05 April - No dog food - no refund - dogs have starved!Dog coat
Ordered a dog coat in January. Never received. Advised I'd be sent replacement which also didn't arrive. Have sent numerous emails requesting refund...again was advised refund would be issued. I left several voicemails but nobody called me back.
Have done a claw back now with my bank.
Will never use again. Awful service/company!
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