All reviews of Mrs E
Review about: Waitrose Florist
Same day flowers
Ordering was really easy, pick the flowers, pick the date (easy because it was the same day) Paid a little extra for the lateness of the order after I forgot my friends birthday after I lost track of the days following the bank holiday, but thought this would save the day…. it didn't.
I received an email after the same day cut off, stating that they'd allegedly tried calling (even though my phone was by my side with full signal all day and I'd had 0 calls) but the florist had said she didn't have the colour flowers of the bouquet I'd requested so would send an upgrade tomorrow despite the ad stating that the image was for representation only and an alternative may be sent? My friend only had her birthday off and works really long hours, so the next day, she wouldn't be in to receive any flowers, so I had to cancel. Sadly the timing of the email meant I couldn't even go elsewhere. Really really disappointed. Yes, Waitrose customer service was good and refunded straight away, BUT it took a long time for them to reply to me and the whole purpose of using the service was to have flowers on the same day for my friends birthday. She didn't get anything. I've used Waitrose flowers a fair few times in the past for my friend who lives 200 miles away from me, but I'm not sure I will again if the florist they use doesn't use a little bit of common sense? Even the customer service rep I spoke to, replied that they don't know why the florist didn't substitute? (My guess is they didn't want the on the day order and that was an easy excuse?)