All reviews of Thomas Naylor
Review about: Waitrose Florist
Scent s rose and freesia display
Ordered flowers for my mothers birthday, specifically paid for the Sunday delivery. Nothing delivered and no communication to let me know. Only when I checked with DPD after a call from my disappointed mother did I find out that they had not and would not be delivered.
Waitrose offered to refund the delivery charges and then offered a full refund, but that doesn’t help the fact that my mothers birthday was missed and that she waited in keeping half an ear out for the delivery man until 9pm.
People I spoke to were very polite but the simple fact is that they didn’t deliver any flowers and didn’t inform me.