Belvilla Reviews
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First booking experience
This was actually my first time booking a holiday rental through this platform, and I have to say I was really impressed with the whole experience. The website was so easy to use, making it a breeze to find all the important information about the properties. I really liked how transparent the property owners were about setting out all the requirements for renters, it made things very clear about what to expect during the stay. The only downside for me was that they required bookings to be from Saturday to Saturday, which isn't ideal for me as I try to avoid travelling on weekends because of the heavier traffic. However, the property was of such exceptional quality and the service provided was top-notch, that I decided to make an exception this time.
Apartment in Sicily
I wanted to post a positive review as I'm seeing so many negative posts here. Back in February my friends and I reserved an apartment in Sicily in the hope that by the time of the reservation we would be able to travel. Sadly that was not the case, so we cancelled. Belvilla was in touch immediately to confirm that they would be refunding our money and that it might take several weeks. We have now been fully reimbursed as promised - no fuss, no hassle. I'm looking forward to rebooking soon.
My booking experience
I've booked a lovely place for our family holiday, but there's a problem - I have no idea where it is! When I booked online, all I could see was a dot on a map. The confirmation only gave me the city and said the owner's details will be sent later. Plus, I couldn't even confirm my phone number or email on the website, so I ended up having to email customer service twice!
Booking experience in a few keywords
Oh, hey there! We had a blast sorting out our holiday plans with Belvilla. Everything was going swimmingly until we tried to pay with our EC card and ran into a bit of a hiccup. It was a bit disappointing because we were really looking forward to our stay at the amazing place we booked. Fingers crossed that the payment problem gets fixed sharpish!
Map on website for location search
Using the map on the website to find a location was a nightmare. It was so slow and kept going back to the full map. Luckily, once I found the accommodations I wanted to look at, the rest of the process was simple and easy.
Reservation cancelled due to system error, moved to a later date
I was really looking forward to my holiday in February, but the company went and cancelled my reservation, saying there was some kind of silly system error. They rescheduled it for July, which was a huge inconvenience for me. I tried reaching out to them multiple times through calls, chats, and emails to get a refund, but it seemed like they were just ignoring me. I even got Test Buying's legal team involved, but still, nothing was done. It turns out, many other people have had issues with this company, but no action seems to be taken. They just waited until the cancellation period was over so they could hold onto my money. It's just not right!
Modern and clean property
I stayed at a lovely, modern property recently with a great location. The beds were comfy, the floors had underfloor heating, and the bathroom was really nice. Checking in and out was easy and stress-free. Overall, all the essentials for a short stay were provided, and I would definitely recommend this place to others.
Unusual but comfy stay
The place I stayed in was really unusual but cool. It felt like being in an old bunker within a modern house. The bunker section was like a mini museum and it was so exciting to sleep there. The beds were old but surprisingly comfy. The upstairs was all modern and had everything you'd need for a comfortable stay.
Booking process feedback
Booking was really easy with no problems at all. I got through it without any hassle or tricky questions. One thing I'd suggest is having the option to choose someone else to get the documents. I tried putting in a different email address to get them, but they all ended up going to the one linked to my account.
Booking cancellation and rebooking
Just the other day, we had our holiday home booking cancelled because it wasn't available. So, we had to deal with getting our deposit refunded and then hunting for a new place to stay. It was quite a headache, but thankfully, I got it all sorted with the assistance of an agent.
Last minute cancellation
Our holiday got called off out of the blue with no explanation from the company. We felt really let down and stressed about it. We'd been so excited for this holiday for ages, so having it cancelled at the eleventh hour was a real blow. The fact that the company didn't bother to keep us in the loop just made things worse. Now we're just waiting nervously for our refund, hoping it comes soon so we can figure something else out. All in all, a pretty rubbish experience we wish we could've dodged.
Booking issue
Belvilla explained to me how to find it in 'My Bookings', but it doesn't show my other bookings using the same email address. I'll just have to sort it out, thanks to their excellent customer service.
Villa with Pool Booking
I've just booked this really nice villa with a pool, right? But get this, they've just gone and told me last minute that the place isn't available anymore, all because of some dodgy "business" excuse. Can you actually believe it? And now they want me to make do with a tiny mobile home that's only 30m²! It's like not even a quarter of what I originally booked! Honestly, I feel like they're totally pulling my leg.
Early holiday booking cancelled
I was really looking forward to our family holiday, but it got cancelled just 4 weeks before we were meant to go. Now we're scrambling to find another place to go and it's causing quite a bit of stress. Just a heads up before you make any bookings!
Holiday rental experience
My experience with the holiday rental was really disappointing. I had booked in advance, but the reservation got cancelled at the last minute, which was totally unexpected. Trying to talk to the company was a struggle, and getting my refund took way longer than I thought it would. It was just so frustrating and added a load of unnecessary stress right before my holiday.
Terrible Villa Experience
Oh my gosh, it was the worst experience ever! I booked this amazing villa in France, but when we arrived, the owner didn't even know we were supposed to be there, and the place was a complete disaster. We had to scramble to find another place at the last minute in the middle of the night - it was a nightmare!
Customer service assured me that I would get a refund, but it's taking forever, and I still haven't received anything! I am so angry right now.Family holiday rental
This place was an absolute disaster! We arranged to stay in a holiday home for our family and it was totally different to what we saw in the pictures online. The property was in a terrible condition, with dead plants in the garden and hardly any decorations inside. The bathroom was really dim, which made it tricky to get to at night, plus there was no sense of privacy as you had to walk through one bedroom to reach another. There was no wi-fi, the toilet was broken, and the quality of the furniture and fittings was really poor. We ended up having to fork out for different accommodation after a long journey.
Booking cancelled last minute
I was really let down by the holiday rental company I used. On the day we were supposed to leave, I still hadn't gotten the access codes for the house I booked in the Ardennes. I had to contact customer service myself, and it was a struggle to communicate with them. As we were on our way to the Ardennes, I got an email saying the house wasn't available because of operational issues. It completely messed up our weekend plans.
Booking accommodation disappointment
I recently sorted out some accommodation for a holiday in June, which was paid for in full back in January. Unfortunately, I got a call in April, just two months before we were due to go, from the company saying that the place we booked wasn't available anymore. They offered us three other options, but none of them suited us. After reluctantly agreeing to one of the alternatives in the same villa complex, I was then told that one was also unavailable, leaving us in a bit of a mess with flights and car rentals already organised. The company's lack of communication and organisation has been really disappointing, and has made me and my friends very unhappy with the whole situation. From my perspective, I'd recommend steering clear of booking with this company to avoid having similar problems.
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