247 Home Rescue Reviews : Share your review & read experiences

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247 Home Rescue

90% Would buy here again

Spotlight: What are our customers saying?
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J
Jhon
No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night Read on
U
Usha Srinivas
Excellent service !!! I am absolutely amazed at their improved customer services levels and also their top notch excellent central heating engineers. I have been 247 customer for many years, I a...Read on
A
Andrew Rees
What a difference experience makes... Three-way valve and controller replaced very professionally, swiftly, and with no mess, by a very knowledgeable and polite senior 24/7 technician who confirme...Read on
F
Fareen Massey
From start to finish our whole experience with 247 has been excellent. They called to introduce a new scheme to replace our aging boiler, were polite and helpful on the phone and were able to under...Read on
T
Tina
you like dealing with Pakistani call centres, being lied to and fobbed off the take a policy out with 24/7 I took a policy out in November 2023 this was to include a boiler service, i booked was f...Read on

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    Poor company

    No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night

    Hi Jhon, Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern. Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you. Kind regards, Alice Roberts 247 Social Media team

    Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.

    worse company you can come across,please dont take any cover from this company .just complete rip off. when phone for a emergency ,they totally refuse the claim saying it is not covered on policy wordings .better to take home serve /British gas even though they are bit expensive who will get excellent service what you paid for

    I have 2 properties with you and my others with Swale. I was going to see how professional they/you were before transferring all. However, the latest was a faulty water pump. Instead of replacing (never held any on his van!) he temporally 'cleaned/'fixed' it. (Obviously a cheaper proposition for 24/7. I was told it was only guaranteed for 10 days and should it subsequently break down I would be responsible for a further excess charge (EVEN THOUGH IT CONSTRUED AS BEING A PRE-EXISTING PROBLEM!!) Worse, was that I could not cancel for 7 months as I had a call out!!!! What the hell was I paying a monthly fee for ?? They invent new terms and conditions to suit their purpose which works purely in their favour which was never, from the outset, agreed by myself! I shall be writing to Which, and other consumer watchdogs to exemplify just how poor their service really is. Disgusting and totally unprofessional. And, guess what? I shall be cancelling!

    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

    this company not only signed me up to a service I didn't agree to.."breakdown cover" but sent up a direct debit, sent no documents, when I released I was paying them twice l cancelled my direct debit. within 24hrs they contacted me to ask "why" and a brief chat I asked for a refund, he told me he would get bk to me that was February, WHAT A SHOCK I HAD TO FIND NOT ONLY THEY RESET UP THE DIRECT DEBIT I CANCELLED ON A SERVICE I DON'T WANT/REQUIRE.. SURPRISE OFFICE IS SHUT ON SATURDAY..when website says its open for business. soon all this is over I'm canceling my contract with them

    They are really con artist they will bully you to signed breakdown you don't want buy damaging your boiler in the first and once they know that you don't have any options they will bully to signe a 10 years agreement with them i cancelled direct debit with them as Jayne did as what they put me through in November 2019 when its extremely cold any to they are asking to me pay for services they haven't render imagine to pay for £3000 for boiler of £700. I am still in court case with them

    I am on a boiler maintenance plan ,when the engineer came out to service he said we had a leak ,and would have to order a part ,,I then got an email to say it would cost £99+ why when I pay a monthly charge ,I rang them up and they have reduced it to £75 !!? Can not understand why.

    The staff when calling are extremely rude when it comes to querying their extra charges for ‘pre existing’ problems (how can they say something was there before you began your policy....absolute poppycock. It’s a total game and you never win once they have you in their clutches.
    The ‘engineers’ are NOT fully qualified, they basically have one mainly qualified engineer who will shadow if the lesser qualified engineer has a biggish job......Terrible
    I have many accounts of What happened in the one year my dad was with them but it would take up too much of the internet space
    Just keep away for your own sanity

    After my boiler service.,my boiler broke down. I have had 2 engineers they cannot sort my boiler. They told me to record their engineer working on my boiler. My boiler after service was making a loud noise. Sent 3 emails to their manager no reply. I have not had any hot water or central heating. I want too cancel contact as they can't fix my boiler. Don't go with them.

    worse company
    If you claim ,they will say to you this is not emergency you pay such amount ,when you buy insurance they will tell you about every services you will get, but actualy not .when you claim one time you can't cancel the policy. If you don't want renew policy they will charge you one month because 30 days cancellation .renew and cancellation is same with this company. what a shame!!!!!!!

    The worst service ever you can receive from someone. No one inform you about renewal period, cancellation period... more than 3 times last year engineer come to my house to fix my boiler and guess what- he can’t found the problem. I complain about that and they call me back and told me that my boiler is old and is beyond economic repair and offer me a new one. After long discussion I paid extra £270 to them and engineer from other company came and fix the problem for 15 min.
    They charge extra month on high price after you cancel the policy. Very bad communication
    Never again- it’s cheaper to call straight to engineer ( I calculate that based on my case)

    Worse company I have ever had the misfortune to deal with. When you want to make a claim they want to keep charging the call out fee. When the engineer comes he calls it a user error and then will not fix. Do not use if you do it is at your peril. They may be cheap but not in the long run when you are left with out heat for over a week in freezing cold temperatures. Call centres with people who speak very poor English and understand even less.

    THIS COMPANY 24/7 IS A SCAM.THEY RIPPED PEOPLE OFF.THEIR ENGINEERS ARE NOT ENOUGH QUALIFIED.I HAD A CALL ENGINEER WHO BROKE MY BOILER AND WANTED TO CHARGE ME GAS VALVE 250 POUNDS .THEY LEFT ME WITHOUT WATER AND HEATING FOR 4 DAYS.A LOCAL ENGINEER CLEANED THE CONDENSATION OF BOILER AND BOILER WAS PERFACT.THEY RIPPED ME OFF MY 200 POUNDS AND NEVER PAID BACK REGARDLESS DOING ALL COMPLAINTS.I WOULD SUJJEST PEOPLE TO STAY AWAY FROM THEM

    21 year old Electrical Engineer Sigismond Nevin, hailing from Thorold enjoys watching movies like Galician Caress (Of Clay) and Board sports.
    Took a trip to Historic Town of Grand-Bassam and drives a Safari.

    I was charged over £500 to repair my boiler even though I had a contract with them . Numerous attempts to get explanation and reimbursement failed. Absolutely no contact from them whatsoever. Was bullied, hassled and coerced into taking out a new boiler contract with them fo 10 years. I totally declined. DO NOT DEAL WOTH THIS COMPANY.

    This is a dirty scam, do not get boiler cover from 247 Home rescue they will steal your money then fake your boiler breaking to then sign you upto a 10 year deal.

    Cost me £20 to fix my “BER” boiler.. nice try 247!!

    Checked companies house, Sehana Bux is a director with a dark scamming past! Beware

    I have read all reviews and they are all 100% right .24/7 is a scam co.with cowboys engineers and a rip off company.please,please don’t have any thing to do with this co and keep away from them and don’t give your direct debit details to them .Even though you cancel the direct debit they will still take your money

    Well, all very interesting. I've had to call them out as my boiler has intermittent fault. (periodically stays on). I've spoken to my friend who has his own plumbing business and who installed the boiler. He has not been to see the problem but is adamant it sounds like a sticking valve. I paid the £75 call out fee and within an hour was contacted with a guy trying to sell me a new boiler. Strangely enough I had been looking into this only yesterday (boiler is now 14 years old but never had a problem - Worcester Bosch). He offered me the "deal" of a new boiler for £3,900 - only £39 per month - when I told him I was looking yesterday to replace like for like at a cost o £2,100 he offered me a new boiler for £2,200 including 10 years warranty if I took out the service plan. He did say maybe they would deem my boiler too expensive to fix (yeah - lets give that a go shall we), so when I asked how that decision would be made he said by the engineer they send out. I shall be asking for credentials and checking up whilst they are here and most definitely be watching their every move - I'll also be asking my plumber friend for a second opinion once they are gone - My daughter in law and niece are both in the legal profession so if there's any sniff of something going on I'll definitely be on the case!!

    Stay well clear came to fix boiler engineer said new pump needed which was not the case also added few extras in report so that it appeared needed replacing . Sure enough just 3 hours later someone rang trying to get me to buy a new boiler on their service terms which I refused . Will be cancelling the policy .

    Do not use this company ! the engineers are unable to diagnose Boiler faults leading to complete breakdown the engineer even recommends other work to be done on CH system this was carried out at my expense £ 500 but no fix, same fault, I then asked 3rd party for advice on boiler gave them exactly same faults as did to 247, they advised me over phone was hot spots on heat plate and should have been cleaned or replaced earlier but now was too late so I then had to replace the boiler for 2.2K! with another company. On TC's 247 renew the plan for 12 months every time you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please ?

    you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please
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    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Boiler breakdown emergency cover

    Excellent service !!!
    I am absolutely amazed at their improved customer services levels and also their top notch excellent central heating engineers.
    I have been 247 customer for many years, I am one of those who would voice any bad experiences and raise it as a complaint with constructive feedback, if the expected service levels are not met. To my amaze, unlike many other companies, I am happy that they have taken them onboard and their customer services, be it booking a emergency claim, to having an engineer visit the properties, arranging suitable appointments with the tenants etc, they have absolutely surprised me in the past 2months. They have been quick in responding to sending out someone to check and resolve the central heating and plumbing problems that I have had at few properties. Companies like 247 not only make my life easy as a landlord but also the tenants don't have to live in inconvenience for too long, especially when the weather is getting colder.
    The engineer Nick who attended my own house boiler breakdown was extremely courteous, not bothered with the extent of work needed to be done. He was very polite every step of the way, constantly reassuring us that he would make sure the heating would be back on before he leaves or would make sure it is resolved as soon as possible. He took a lot of care, fixed every problem and if new parts were needed, he had them with him. He did not leave a mess but cleaned up after his work.
    After experiencing many companies emergency covers & for many years, he was one extremely diligent, efficient and polite engineer I have come across.
    This shows 247 are striving to make sure their services are excellent. This shows what an tremendous job they are doing with their vetting process by recruiting such experienced and amazing engineers.
    I am one extremely happy customer and look forward to being 247 customer for many more years to come.

    Hi,

    Thank you for taking the time to post your review, the 24|7 Home Rescue Team work very hard to be sure that time is taken to understand each of our customers’ requirements, so that we can provide the right support and assistance.

    Please remember that we are here to help you by logging in to “My Account”, using our online chat facility or by calling one of the 24|7 Home Rescue Team. These are all easy ways to arrange a service, request an engineer’s visit and to access your documents.
    We really value your feedback and will pass on your comments to relevant team at 24|7 Home Rescue.

    Thank you once again.

    Kind Regards,
    24|7 Home Rescue Team.


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    247 Home Rescue BoilerCentral HeatingPlumbingElectricsPests

    What a difference experience makes...
    Three-way valve and controller replaced very professionally, swiftly, and with no mess, by a very knowledgeable and polite senior 24/7 technician who confirmed that the valve and its controller should have been replaced many years earlier.
    Annual service also undertaken at this visit, again highlighting the shortcomings of the previous servicing carried out by the more junior technicians.
    Valve and controller had been a perennial 'weakest link' in the system; previous visits by more junior 24/7 and BG technicians only replaced the controller when it was clear that the controller motor was working too hard (then overheating) to open the valve.
    In terms of value for money, the 24/7 offering is far superior to BG Homecare. So much so that I've moved my parents from BG to 24/7, saving them hundreds of pounds a year.
    Review would have been 5* but for the actions of the more junior technicians who didn't undertake simple checks of the valve's operation and relied on what they believed to be the simple, quick expedient of a new controller.


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    Boiler & Installation Service

    From start to finish our whole experience with 247 has been excellent. They called to introduce a new scheme to replace our aging boiler, were polite and helpful on the phone and were able to understand what we wanted. Our circumstances meant that we wanted to replace the boiler but also re-site it (another longer story). They listened, came out and did a (covid-safe) site visit, took images and video and were able to do what we needed. On the day of installation the engineers arrived early, were on the job quickly and knew exactly what to do. Polite, tidy and efficient (the engineer's not the boiler!) they did the work and were complete within the same day (we had 2 days booked out for the job). It included some roof work, unlinking / relinking our Nest thermostat and nothing was too much trouble. They left after explaining the new system and were done by 4pm. Great service, excellent engineers that really knew their stuff. Can't recommend enough.

    Hi,

    Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our 24|7 Home Rescue Team. We will pass on your comments to relevant team at 24|7 Home Rescue.

    Please remember that you are able to log into “My Account” on our website using your surname and reference number. It is an easy way to arrange a service, request an engineer’s visit and to access your documents.

    Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us

    Thank you once again.
    Kind Regards,
    24|7 Home Rescue Team


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    Useless boiler cover

    you like dealing with Pakistani call centres, being lied to and fobbed off the take a policy out with 24/7
    I took a policy out in November 2023 this was to include a boiler service, i booked was finally booked in for a service after 3 months, I was call by 24/7 who cancelled it the day before! The excuse is they are too busy. I was told before that they do not have engineers in my area.
    I was also contacted by a sales rep (indian call center) who said i could add inhibiter for an extra £35 they took the money immediately.

    I know you get what you pay for but this is ridiculous!

    I know i should of gone with British gas or EDF.

    UPDATE 26.01.2024
    ok so I reported a fault with my boiler on Thursday 6.30pm I paid £75 call out fee, I received a call Friday 12.30pm I advised I have no heating or hot water, I was told the earliest an engineer could come is Monday! They do not have enough engineers to cover the jobs.
    I joined because I assumed they offered a 24/7 fast service. I will receive a faster service from a local engineer and the call out fee is £60.
    This is the second issue I have had with this company in a matter of 3 months.
    I think the good ratings are coming from staff members.
    28.01.2924 -update
    Day 4 and still no heating or hot water. An engineer has been yesterday afternoon, he doesn't have parts or is able to get a part the same day, he made little effort to get a part.
    The engineer has to issue a report to 24 /7 they look at it in 24 hours.
    I spoke to the Pakistan call centre again this morning they said they haven't received the report but they have the part, obviously a lie as he hasn't seen the report.
    I was told not to worry it will be fixed soon. I have no faith in this company.
    Totally regret signing up with them.
    29.01.2023 - Day 5 of having no heating or hot water. There is no urgency with this company. Today I am told the appointment team will call to arrange an appointment, I have not been given a time scale on when they will call or when the appointment will be, I am again held in limbo. I asked for my £75 to be refunded as they have not fulfilled their part, they said they are unable to refund because an engineer attended, not only are they liars they are scammers too. It looks like I will have to call a local engineer and pay again if I want my boiler working today.
    Take time to read all reviews on this company, I wish I did.
    They have also cancelled the service I had booked for today, the earliest they could reschedule was the end of April. Looking at the reviews on services I don't think I will bother.
    30.01.2024 - escalated my claim to complaints who are dealing with this issue. I asked the engineer to supply the quotes for the work, so they have no excuses today, I forwarded them first thing. I received a call from them at 10am to say that the quote was over £1000 so they can't repair. The quote was very over priced, labour alone £500, they only sourced one quote so nothing to compare it to. They did offer me an overpriced boiler at 0% interest. I wasted 6 days and £75 call out fee.
    I will never do business with this company again. This has been one of the worst experiences I have ever had to deal with.
    STEER CLEAR OF THESE SCAMMERS.

    Date of experience: 16 January 2024

    Hi,

    We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.

    We’ve tried to find your details in our system... unfortunately, we cannot find that information.

    Could you please share your reference number with us? This will enable us to investigate this further.

    Kind Regards,
    24/7 Home Rescue


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    top of the rang boiler and heating cover

    Please do not use this company (this is a totally scam)
    I have a top of the range home care plan. Before 3 months ago I call them for one of radiator problem completely not heating and some of other radiators not warming up quickly, engineer turn up and he said that “complete system needs power flush” he didn’t do anything just ignored saying it ... (bought from Alidi infrared thermo meter £12) I had to fix it myself, I have blead the system and balanced the heating system all works fine, thanks for the youtube instruction.
    My boiler properly annually maintained by previous home owner, never had any boiler problem last 13 years it was install year 2010
    However, I call them for annual boiler service and engineer suddenly visited today.
    He said, there is no water pressure in the boiler should be 1 to 2 Bar ..I said that yes there is no water pressure because this system is open vented working on gravity pressure system ..however I told him my boiler can be use as compact system or open vented ..
    he is look at it again and said that, “Boiler pressure release pipe not connected to outside extremely dangerous” and he refused to do the annual services ..this boiler works fine 13 years and up to now if excessive pressure should be released in to overhead tanks on the loft that is the principle of the open vented gravity system. Even if there is any pressure release in the boiler it should be released in to the cavity wall ..there is no danger to inside people..
    this is unprofessional, uneducated, unkind, unexperienced people real problem in the industry
    I was assumed he was going to complete turn off my gas supply because he have a power to do it.. he forgot to install boiler bottom cove (cowboy) job..
    Customer services completely useless and ...
    I am really frustrated I can’t cancel the policy I have to pay for the remaining months, I have to find legal action to cancel this policy ..truly not recommending this company specially for over 60 elderly and all other people..

    Dear Janaka,

    We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.

    We’ve tried to find your details in our system... unfortunately, we cannot find that information.

    Could you please share your reference number with us? This will enable us to investigate this further.

    Kind Regards,
    24/7 Home Rescue


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    Called for Fixing Boiler

    I was called by the tenant, that boiler is not working for some reason. Gave a call to helpline, who directly called the tenant and arranged an engineer visit.
    Within 3 hours, the engineer (Paul Evans) was at the door, despite bad weather. He fixed the issue with professional competence. He also noticed that annual service was due, that he also completed, without asking me, and issued gas safety certificate. Very satisfied with the service. (While driver was on it's way, got a text giving link to track engineer in real time, so although it took him 3 hours to be here but it gave a lot of support psychologically, that someone is coming).
    Customer services are good to make sure if customer is happy, and concentrate on 'After Sales' service in professional manner, and answer all the questions.
    (5 Stars)


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    247 Home Rescue Boiler amp Central Heating Cover

    I have a very old boiler (35 yrs+). After British Gas installed a Smart Meter, their engineer reported a gas leak, capped the supply & left. I called 24/7 Home Rescue to come to diagnose/resolve the issue. One of their Senior Engineers, Richard, came the following morning. He was great. He diagnosed the problem quickly, discussed with me the options to resolve and fixed it so the gas supply is on and I have hot water. Also, as the boiler is so old and really beyond economical repair, we discussed options for a replacement. My new combi boiler will be fitted by the StayWarm team at 24/7 Home Rescue very soon - the bonus, I will no longer need a hot water tank in the bathroom so will gain space enabling me to remodel the bathroom. Very happy with the service overall and with Richard the Engineer in particular.

    Hi,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Kind Regards,
    24/7 Home Rescue


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    Terrible Terrible service

    Avoid at all costs.
    Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.

    For this kind of service, you gave them 5 stars?

    Hi Laura, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards,

    How could you give them 5 star.
    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.


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    Boiler service

    Great service polite knowledgeable checked everything even helped reset our thermostat as kept showing low. Paul Evans shauna on the phone checking we were happy with everything after our service yesterday a really freindly guy well recommend him and 24/7 always been good with us and good prices fir services too we even have car insurance with them which is also very good and good value too always happy to beat any other quote we've had been with them for good few years now too. Well done you and your workers are a credit to you the ones we have had or spoken to.


    Dear Lynne,

    Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

    Thanks for being a 247 Home Rescue customer.

    Credit where credit due, I've never had a problem with engineer's or service given keep it up guys.

    • Dear Lynne,
    Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
    Thanks for being a 247 Home Rescue customer.


    Kind Regards,
    24|7 Home Rescue.


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