247 Home Rescue Reviews
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Poor company
No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night
Hi Jhon, Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern. Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you. Kind regards, Alice Roberts 247 Social Media team
Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.
worse company you can come across,please dont take any cover from this company .just complete rip off. when phone for a emergency ,they totally refuse the claim saying it is not covered on policy wordings .better to take home serve /British gas even though they are bit expensive who will get excellent service what you paid for
I have 2 properties with you and my others with Swale. I was going to see how professional they/you were before transferring all. However, the latest was a faulty water pump. Instead of replacing (never held any on his van!) he temporally 'cleaned/'fixed' it. (Obviously a cheaper proposition for 24/7. I was told it was only guaranteed for 10 days and should it subsequently break down I would be responsible for a further excess charge (EVEN THOUGH IT CONSTRUED AS BEING A PRE-EXISTING PROBLEM!!) Worse, was that I could not cancel for 7 months as I had a call out!!!! What the hell was I paying a monthly fee for ?? They invent new terms and conditions to suit their purpose which works purely in their favour which was never, from the outset, agreed by myself! I shall be writing to Which, and other consumer watchdogs to exemplify just how poor their service really is. Disgusting and totally unprofessional. And, guess what? I shall be cancelling!
This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.
this company not only signed me up to a service I didn't agree to.."breakdown cover" but sent up a direct debit, sent no documents, when I released I was paying them twice l cancelled my direct debit. within 24hrs they contacted me to ask "why" and a brief chat I asked for a refund, he told me he would get bk to me that was February, WHAT A SHOCK I HAD TO FIND NOT ONLY THEY RESET UP THE DIRECT DEBIT I CANCELLED ON A SERVICE I DON'T WANT/REQUIRE.. SURPRISE OFFICE IS SHUT ON SATURDAY..when website says its open for business. soon all this is over I'm canceling my contract with them
They are really con artist they will bully you to signed breakdown you don't want buy damaging your boiler in the first and once they know that you don't have any options they will bully to signe a 10 years agreement with them i cancelled direct debit with them as Jayne did as what they put me through in November 2019 when its extremely cold any to they are asking to me pay for services they haven't render imagine to pay for £3000 for boiler of £700. I am still in court case with them
I am on a boiler maintenance plan ,when the engineer came out to service he said we had a leak ,and would have to order a part ,,I then got an email to say it would cost £99+ why when I pay a monthly charge ,I rang them up and they have reduced it to £75 !!? Can not understand why.
The staff when calling are extremely rude when it comes to querying their extra charges for ‘pre existing’ problems (how can they say something was there before you began your policy....absolute poppycock. It’s a total game and you never win once they have you in their clutches.
The ‘engineers’ are NOT fully qualified, they basically have one mainly qualified engineer who will shadow if the lesser qualified engineer has a biggish job......Terrible
I have many accounts of What happened in the one year my dad was with them but it would take up too much of the internet space
Just keep away for your own sanityAfter my boiler service.,my boiler broke down. I have had 2 engineers they cannot sort my boiler. They told me to record their engineer working on my boiler. My boiler after service was making a loud noise. Sent 3 emails to their manager no reply. I have not had any hot water or central heating. I want too cancel contact as they can't fix my boiler. Don't go with them.
worse company
If you claim ,they will say to you this is not emergency you pay such amount ,when you buy insurance they will tell you about every services you will get, but actualy not .when you claim one time you can't cancel the policy. If you don't want renew policy they will charge you one month because 30 days cancellation .renew and cancellation is same with this company. what a shame!!!!!!!The worst service ever you can receive from someone. No one inform you about renewal period, cancellation period... more than 3 times last year engineer come to my house to fix my boiler and guess what- he can’t found the problem. I complain about that and they call me back and told me that my boiler is old and is beyond economic repair and offer me a new one. After long discussion I paid extra £270 to them and engineer from other company came and fix the problem for 15 min.
They charge extra month on high price after you cancel the policy. Very bad communication
Never again- it’s cheaper to call straight to engineer ( I calculate that based on my case)Worse company I have ever had the misfortune to deal with. When you want to make a claim they want to keep charging the call out fee. When the engineer comes he calls it a user error and then will not fix. Do not use if you do it is at your peril. They may be cheap but not in the long run when you are left with out heat for over a week in freezing cold temperatures. Call centres with people who speak very poor English and understand even less.
THIS COMPANY 24/7 IS A SCAM.THEY RIPPED PEOPLE OFF.THEIR ENGINEERS ARE NOT ENOUGH QUALIFIED.I HAD A CALL ENGINEER WHO BROKE MY BOILER AND WANTED TO CHARGE ME GAS VALVE 250 POUNDS .THEY LEFT ME WITHOUT WATER AND HEATING FOR 4 DAYS.A LOCAL ENGINEER CLEANED THE CONDENSATION OF BOILER AND BOILER WAS PERFACT.THEY RIPPED ME OFF MY 200 POUNDS AND NEVER PAID BACK REGARDLESS DOING ALL COMPLAINTS.I WOULD SUJJEST PEOPLE TO STAY AWAY FROM THEM
21 year old Electrical Engineer Sigismond Nevin, hailing from Thorold enjoys watching movies like Galician Caress (Of Clay) and Board sports.
Took a trip to Historic Town of Grand-Bassam and drives a Safari.I was charged over £500 to repair my boiler even though I had a contract with them . Numerous attempts to get explanation and reimbursement failed. Absolutely no contact from them whatsoever. Was bullied, hassled and coerced into taking out a new boiler contract with them fo 10 years. I totally declined. DO NOT DEAL WOTH THIS COMPANY.
This is a dirty scam, do not get boiler cover from 247 Home rescue they will steal your money then fake your boiler breaking to then sign you upto a 10 year deal.
Cost me £20 to fix my “BER” boiler.. nice try 247!!
Checked companies house, Sehana Bux is a director with a dark scamming past! BewareI have read all reviews and they are all 100% right .24/7 is a scam co.with cowboys engineers and a rip off company.please,please don’t have any thing to do with this co and keep away from them and don’t give your direct debit details to them .Even though you cancel the direct debit they will still take your money
Well, all very interesting. I've had to call them out as my boiler has intermittent fault. (periodically stays on). I've spoken to my friend who has his own plumbing business and who installed the boiler. He has not been to see the problem but is adamant it sounds like a sticking valve. I paid the £75 call out fee and within an hour was contacted with a guy trying to sell me a new boiler. Strangely enough I had been looking into this only yesterday (boiler is now 14 years old but never had a problem - Worcester Bosch). He offered me the "deal" of a new boiler for £3,900 - only £39 per month - when I told him I was looking yesterday to replace like for like at a cost o £2,100 he offered me a new boiler for £2,200 including 10 years warranty if I took out the service plan. He did say maybe they would deem my boiler too expensive to fix (yeah - lets give that a go shall we), so when I asked how that decision would be made he said by the engineer they send out. I shall be asking for credentials and checking up whilst they are here and most definitely be watching their every move - I'll also be asking my plumber friend for a second opinion once they are gone - My daughter in law and niece are both in the legal profession so if there's any sniff of something going on I'll definitely be on the case!!
Stay well clear came to fix boiler engineer said new pump needed which was not the case also added few extras in report so that it appeared needed replacing . Sure enough just 3 hours later someone rang trying to get me to buy a new boiler on their service terms which I refused . Will be cancelling the policy .
Do not use this company ! the engineers are unable to diagnose Boiler faults leading to complete breakdown the engineer even recommends other work to be done on CH system this was carried out at my expense £ 500 but no fix, same fault, I then asked 3rd party for advice on boiler gave them exactly same faults as did to 247, they advised me over phone was hot spots on heat plate and should have been cleaned or replaced earlier but now was too late so I then had to replace the boiler for 2.2K! with another company. On TC's 247 renew the plan for 12 months every time you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please ?
you make a claim even though they are unable to fix, they leave and claim they fix but they never ! something needs to be done, anyone with any advice please
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Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueBoiler breakdown emergency cover
Excellent service !!!
I am absolutely amazed at their improved customer services levels and also their top notch excellent central heating engineers.
I have been 247 customer for many years, I am one of those who would voice any bad experiences and raise it as a complaint with constructive feedback, if the expected service levels are not met. To my amaze, unlike many other companies, I am happy that they have taken them onboard and their customer services, be it booking a emergency claim, to having an engineer visit the properties, arranging suitable appointments with the tenants etc, they have absolutely surprised me in the past 2months. They have been quick in responding to sending out someone to check and resolve the central heating and plumbing problems that I have had at few properties. Companies like 247 not only make my life easy as a landlord but also the tenants don't have to live in inconvenience for too long, especially when the weather is getting colder.
The engineer Nick who attended my own house boiler breakdown was extremely courteous, not bothered with the extent of work needed to be done. He was very polite every step of the way, constantly reassuring us that he would make sure the heating would be back on before he leaves or would make sure it is resolved as soon as possible. He took a lot of care, fixed every problem and if new parts were needed, he had them with him. He did not leave a mess but cleaned up after his work.
After experiencing many companies emergency covers & for many years, he was one extremely diligent, efficient and polite engineer I have come across.
This shows 247 are striving to make sure their services are excellent. This shows what an tremendous job they are doing with their vetting process by recruiting such experienced and amazing engineers.
I am one extremely happy customer and look forward to being 247 customer for many more years to come.Hi,
Thank you for taking the time to post your review, the 24|7 Home Rescue Team work very hard to be sure that time is taken to understand each of our customers’ requirements, so that we can provide the right support and assistance.
Please remember that we are here to help you by logging in to “My Account”, using our online chat facility or by calling one of the 24|7 Home Rescue Team. These are all easy ways to arrange a service, request an engineer’s visit and to access your documents.
We really value your feedback and will pass on your comments to relevant team at 24|7 Home Rescue.
Thank you once again.
Kind Regards,
24|7 Home Rescue Team.247 Home Rescue BoilerCentral HeatingPlumbingElectricsPests
What a difference experience makes...
Three-way valve and controller replaced very professionally, swiftly, and with no mess, by a very knowledgeable and polite senior 24/7 technician who confirmed that the valve and its controller should have been replaced many years earlier.
Annual service also undertaken at this visit, again highlighting the shortcomings of the previous servicing carried out by the more junior technicians.
Valve and controller had been a perennial 'weakest link' in the system; previous visits by more junior 24/7 and BG technicians only replaced the controller when it was clear that the controller motor was working too hard (then overheating) to open the valve.
In terms of value for money, the 24/7 offering is far superior to BG Homecare. So much so that I've moved my parents from BG to 24/7, saving them hundreds of pounds a year.
Review would have been 5* but for the actions of the more junior technicians who didn't undertake simple checks of the valve's operation and relied on what they believed to be the simple, quick expedient of a new controller.Boiler & Installation Service
From start to finish our whole experience with 247 has been excellent. They called to introduce a new scheme to replace our aging boiler, were polite and helpful on the phone and were able to understand what we wanted. Our circumstances meant that we wanted to replace the boiler but also re-site it (another longer story). They listened, came out and did a (covid-safe) site visit, took images and video and were able to do what we needed. On the day of installation the engineers arrived early, were on the job quickly and knew exactly what to do. Polite, tidy and efficient (the engineer's not the boiler!) they did the work and were complete within the same day (we had 2 days booked out for the job). It included some roof work, unlinking / relinking our Nest thermostat and nothing was too much trouble. They left after explaining the new system and were done by 4pm. Great service, excellent engineers that really knew their stuff. Can't recommend enough.
Hi,
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our 24|7 Home Rescue Team. We will pass on your comments to relevant team at 24|7 Home Rescue.
Please remember that you are able to log into “My Account” on our website using your surname and reference number. It is an easy way to arrange a service, request an engineer’s visit and to access your documents.
Please remember that our live chat operators are available Monday to Friday between 08:00 am and 9:00 pm to help you with any concerns that you may have. It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
24|7 Home Rescue TeamCO alarm battery replacement
The engineer turned up on time and got straight on with the job, sorting out my CO alarm efficiently. I had only bought it four weeks ago and it had stopped working, but he figured out the problem quickly, changed the batteries, and fixed it for me. I was really impressed with how professional and knowledgeable he was.
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueEfficient and quick service
I've been using this service for a while and I have to say, their response time is really good. The engineers always know what they're doing and get things fixed quickly. I trust them to sort out any problems I have with my home appliances.
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueCalled for Fixing Boiler
I was called by the tenant, that boiler is not working for some reason. Gave a call to helpline, who directly called the tenant and arranged an engineer visit.
Within 3 hours, the engineer (Paul Evans) was at the door, despite bad weather. He fixed the issue with professional competence. He also noticed that annual service was due, that he also completed, without asking me, and issued gas safety certificate. Very satisfied with the service. (While driver was on it's way, got a text giving link to track engineer in real time, so although it took him 3 hours to be here but it gave a lot of support psychologically, that someone is coming).
Customer services are good to make sure if customer is happy, and concentrate on 'After Sales' service in professional manner, and answer all the questions.
(5 Stars)247 Home Rescue Boiler amp Central Heating Cover
I have a very old boiler (35 yrs+). After British Gas installed a Smart Meter, their engineer reported a gas leak, capped the supply & left. I called 24/7 Home Rescue to come to diagnose/resolve the issue. One of their Senior Engineers, Richard, came the following morning. He was great. He diagnosed the problem quickly, discussed with me the options to resolve and fixed it so the gas supply is on and I have hot water. Also, as the boiler is so old and really beyond economical repair, we discussed options for a replacement. My new combi boiler will be fitted by the StayWarm team at 24/7 Home Rescue very soon - the bonus, I will no longer need a hot water tank in the bathroom so will gain space enabling me to remodel the bathroom. Very happy with the service overall and with Richard the Engineer in particular.
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueTerrible Terrible service
Avoid at all costs.
Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.For this kind of service, you gave them 5 stars?
Hi Laura, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards,
How could you give them 5 star.
This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.Quick and Easy Purchase
I have to say, my experience with this company was surprisingly great. Even though I was a bit unsure at first, I was really impressed with the service I received. The engineer that came to my house, let's call him Damien, was absolutely brilliant. From the moment he arrived, he was polite, professional and clearly very knowledgeable. He got to work quickly, and explained everything he was doing in a clear way. Despite finding a difficult issue, he managed to fix it efficiently and effectively. It was such a relief to have someone so capable sorting out the problem. Damien's positive attitude and dedication to his work really stood out, making it a pleasure to work with him. Overall, I was really impressed with the service I got from this company.
Maintenance service
I've had the maintenance service come round a few times and I must say, I'm always impressed by the engineer who pops by. He's just so professional and friendly, you know? Super polite, efficient, and always gets the job done. It's really nice to have someone so knowledgeable and skilled sort out any issues with the property, it's a real pleasure.
Hi,
Thanks for sharing this feedback. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home RescueWashing machine repair
I was really frustrated when I had to argue about getting a morning or afternoon slot for my washing machine repair. I mean, who wants to waste the whole day waiting for someone to come fix it? In the end, I managed to get an afternoon slot, but it shouldn't have been so difficult to get a precise time.
Efficient and polite engineer
I recently had an engineer come to my home and I must say it was a great experience. He was really efficient, polite, and made sure to listen to all my concerns. Being an elderly customer, I don't always feel like people take the time to listen to me, so it meant a lot that he was patient and attentive. He managed to fix the problem quickly and now everything is working perfectly. I just wanted to say a massive thank you to him for his fantastic service. Thanks so much!
Boiler service very professional
The gas engineer turned up on time, gave my boiler a proper once-over, and did a cracking job. I really couldn't have asked for more.
Annual service reminder, easy booking, informed engineer arrival
I got a reminder from the company to book my annual home service recently. The booking was easy, and I liked that I was told when the engineer would be coming. When he did arrive, he was really polite and did a great job servicing my home. I was happy with the whole service in the end.
Quick and efficient service
The service I got was fast and efficient. The engineer turned up on time and sorted out the problem with my boiler without any hassle. Though, I would've liked a bit more info on how to book and how long it usually takes to get a service done.
Boiler service and CP12 certificate check
I'd booked a boiler service and CP12 certificate check ages ago, and even took the day off work to be there for the engineer. But then this morning, I got a call saying they'd cancelled the appointment. I was really annoyed - felt like I'd wasted my time and money. So I left a bad review. But then the company sent an engineer between 1pm and 6pm, and he showed up at 1.30. The engineer was great, really helpful and considerate towards my tenant. Big shoutout to customer services for sorting it out, even though I had to call them a bunch of times.
Hi,
Thank you for using our services and providing your valuable feedback, thus giving us a chance to review our services with a critical eye and make amends. We will use your experience as an example to rectify any shortcomings. Thank you for notifying us and giving us a chance to improve.
Kind Regards,
24/7 Home RescueQuick fix on my broken heating.
I spoke to this really helpful person who knew a lot about my heating system. The price they offered was really good, much better than other websites I looked at.
Cancellation offer, early engineer visit, wasps in boiler, satisfied
We were able to cancel our appointment, which was great. The engineer arrived early, which was a pleasant surprise. It turned out we had several wasps in our boiler, which wasn't ideal. However, the engineer managed to remove them efficiently. Our previous engineer from a different company didn't even spot the wasps - pretty lazy, right? This engineer was really helpful, knew what he was doing, and was very polite. We're really pleased with the service - thanks a lot!
Review with most votes
24/7 Home rescue
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