Fantastic Services Reviews
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Storage and removal
I had to move some boxes from my previous address to their storage for a month and then to be delivered back to my new address. We agreed for the storage to be until the 17of September (Friday).
Only at the time of moving my boxes back to my new address, I were told that the redelivery services (which I was also told was included in the initial price I paid) are carried out only from Monday to Wednesday and are charged £204/two hours. Even to access my boxes personally, the cost would still be of £204. I found this extremely unprofessional, as we were not told this initially. However, they agreed to schedule the delivery for the 17th, which I appreciated.
We had to waste our day calling them, as their number always directs you to an automatic reply, which tells you that they’ll call you back. The customer service provided through WhatsApp chat replied after a minimum of an hour, hence when we had to meet the drivers who were redelivering our boxes, we could not contact anybody, as we were only given an Irish number to contact.
The redelivery was scheduled to be carried out between 9-10, while it was carried out between 13-14, forcing us to change our plans, as we had to stay home to wait for them, with no update regarding their location. After the service was completed, we were charged an additional £130, as we were told that the service took more time than expected (however the drivers told us they came late because of problems in the warehouse, hence not because of delivery location or time, which therefore we should not be charged anything for).
In the end after “bargaining” with fantastic removals for a few days, they said that the maximum amount they could refund us is £70. Which we agreed upon, out of lack of time and energy to further discuss this matter with this company.
Unfortunately, I was not satisfied with the service.Dear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team is currently looking through the details of the situation and would be delighted to shortly get in touch with you in order to help in making things right.
Kind regards,
Fantastic ServicesDear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team has already been assigned to your case and is more than happy to help in properly addressing it.
As a company, we do honor our clients' privacy and we only discuss service-related details with the person that booked and paid for the service, therefore this is the person we are contacting regarding this feedback.
We always remain at your disposal.
Kind regards,
Fantastic RemovalsCarpet cleaning
We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are ordering a minimum service(!) That’s absurd, as I can’t see anywhere written in the terms and conditions. Not impressive so far as a first customer.
Dear Alun,
Thank you for your honest input and for bringing this to our attention.
When providing our clients with vouchers and promotional codes, our goal is to make sure that our customers
can take advantage of them and have a better experience, while exploring our services.
We are eager to look into this occurrence and you can expect to be contacted by a representative shortly to
discuss and make things right.
Kind regards,
Fantastic ServicesPressure washing and domestic clean
Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating. No show happened twice. I would not recommend this company.
Dear Helen,
We greatly value your feedback and it is truly saddening for us to know that your professional didn't turn up and that your experience with us was different from the usual Fantastic one that we provide and you deserve.
Please accept our sincerest apologies as we realize what an impression this situation has left you under.
As a customer-oriented company, we would love to have the opportunity to look into this case for you and reach you back so that we can apologize in person and help.
Would you be so kind as to provide us with the reference number of your booking so that we can locate it and get in touch with you?
We always remain at your disposal and look forward to having the opportunity to provide you with the Customer Care that you deserve.
Kind regards,
Fantastic ServicesPacking services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesInventory
Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend.
"Hi Shira,
Thank you for your kind review and for being a valued customer of ours.
We are glad to hear that we have managed to provide a hassle-free service to you.
We hope to hear from you again soon!
Kind Regards,
Fantastic ServicesCarpet cleaning
This is the second time Zdravko is cleaning the carpets in our house. Very respectful and hard working man, I recommend you ask for him when you book carpet cleaning.
Hi Lena,
Thank you for leaving your review. We will be more than happy to come and help out again in the future when needed!
Kind regards, Fantastic ServicesDomestic cleaning
We have the sweetest cleaner, attending weekly, always leaves our place smelling fresh. Thank you, Tanya!
Hi PatG,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic ServicesGardening
Very profesional team .
Hi Laurentiu,
It's a pleasure to have another happy customer!
We highly appreciate your review and hope you will continue to use our services in the future!
Regards,
Fantastic ServicesCarpet cleaning
Very nice chap came to clean my carpets and sofa, worked very swift and clean.
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
Regards,
Fantastic ServicesMove out cleaning
Polya&Kristina did a marvelous job in our old house and we booked them for a quick clean in the new house as well. Great cleaning team!
Dear Grey, Thank you for sharing your opinion, it is highly appreciated! Hope you will continue to use our services in the future. Wishing you a lovely day, Fantastic Services.
Gardening
Booked them for regular maintenance of my garden and it is going pretty well so far. I leave a key to the gate for the team, send them tasks before every service through the app and they do a great job. Would recommend.
Dear Brian,
When we receive such positive feedback, we rest knowing that we have done our job well.
Thank you for sharing it online. You made our day!
We will strive to deliver great experiences consistently, so please do book again.
Best regards,
Fantastic ServicesEnd of tenancy
Very easy to organize and great results, didn't even have to be there to let them in, they organized it with my property manager. Wouldn't think twice about using again,
Dear Adrian,
Thank you for leaving us such a wonderful review.
We are thrilled to hear that you enjoyed your experience with us!
The technicians will be happy to hear it as well.
Hope you will continue to use our services in the future.
Warm regards,
Fantastic ServicesEnd of tenancy clean
End of tenancy cleaning team just decided not to show
I never waste time writing bad reviews but this company has been such a disappointment I feel like I have to.
I asked for a quote for an end of tenancy clean, and was harassed on the phone and via email the following week, which is fine - hey they're trying to sell, They did finally manage to convince me to go ahead and book with them, even though they were not the cheapest option. But they seemed trustworty, they explained how well they clean, and the 2467 "Get your security deposit back, book now" emails eventually got to me. I talked to a very helpful guy, and we booked everything in only to get to the end where i discovered they actually didn't have any open slots on the Thursday I had asked for. He apologized, but we managed to rearange our schedule so they could come Friday instead. (everyone who has ever moved knows its a tight schedule with packing, movers, cleaners and clerks coming)
Everything went seemless from there, you can even message the cleaning team via your account which I found very helpful as we moved quite far away and I was not able to be there to meet them myself. I had to organize key pickup with a neighbor who was happy to help. The days leading up I received several emails with self praise, and for me to get ready for the most amazing cleaning experience I've ever had. Promising!
This FANTASTIC cleaning was supposed to happen today at 12-13. At 13.40 - 40 minutes after the cleaners were supposed to have arrived at the latest, my neighbour calls me asking where they were. I contacted customer service, failed a few times, as you'll discover getting in touch with this company is VERY easy when you're trying to book. When something goes wrong however, not so much. I ended up on the chat, where Ruben could tell me that whopsi looks like they're having vehicle issues. Will tmr be okay?
I said no. As we're supposed to check out TODAY. He apologized and offers to cancel my booking free of charge. How nice. He detects I'm not satisfied, and offers me a 15 pound credit to book with them at a later time. This is a 280 pound cleaning! And all he can offer is a 15 pound gift voucer with the same company that just s*r**w*d me over.
I ask him what we can do, I'm getting annoyed at this point, but he tells me that sorry there's nothing they can do. They can come tmr ar not at all. I tried to call the booking team, and explained the situation to a very nice lady who immediately messaged CS and promised someone would call me shortly to sort this out, I'm still waiting - 2 hours later. It's too late for me to book anyone else. And I'm supposed to be out of my appartment tmr morning,
I had no choice but to reschedule everything, and accept the next available timeslot tmr. They only had one left, and showed zero flexibility or willingness to try to sort it in any other way.
I'm pretty sure had it been me not showing up with the keys today, saying "Sorry I'll come tomorrow instead, but hey here's a banana for your troubles" that wouldn’t have gone down well.
1) Why was I not informed the second the team realized they were not coming?
2) Why is this all of a sudden MY problem, I've paid, I've held up my part of the deal with keys, and empty house on time. Why do I have to reschedule everything AGAIN: reschedule with the clerk, talk to my landlord, who had to talk to the new tenants. "Sorry we don't have any available timeslots" just doesnt cut it. "We can come tmr but only at 12" is also not good enough.
3) Why does no one feel responsible
4) 15 pound credit to book at a later time - are you kidding me?
This company strikes me as one that cares very much in the beginning when they want your money, but when something goes wrong they take zero responsibility and will not call you back to try and sort it.Dear RS,
Thank you so much for sharing your honest feedback and for allowing us to contact you in person and resolve the issue.
None of our valued clients should be left with such negative feelings and we hope that we managed to change your initial impression.
Our Customer care team is happy to have a chance to turn your experience around.
All of that would not be possible without your kind cooperation and the second chance you are giving us.
We remain at your disposal in the future.
Kind regards,
Fantastic ServicesPest control
Highly professional, thorough, and friendly service.
Dear Thomas,
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our services in the future.
All the best,
Fantastic ServicesDishwasher repair
Called to confirm that parts were included in the cost, I was told that parts were included and if the engineer needed to come back this was also included also along with 12 month warranty.
The engineer came, took the switch out stated he was not sure the issue but we should start with by replacing this part. He told me the cost of part were not included and they are a separate cost. This is not what I have been told. fantastic service also use a different company to do the job and do not tell you this until after you have booked.
There customers service department are not prepared to help or find a resolution and just and do not handle complaints well, there is no one else to go to escalate and issues. This is a very poor services and the become like ghost after they have taken your money.
I was going to use them for a cleaning service but I won’t be using them again!Dear Emma,
Thank you for sharing your experience with us.
We regret knowing you have been let down by the communication during the booking process,
since we always keep our promises we will make sure our Customer Care team investigates and
what was promised to you will be delivered.
Additionally, we are an introductory company and we do work on Franchise basis, this is something we have no intention of hiding and it is as clear as we could make it.
Kind Regards,
Fantastic ServicesOne off cleaning
My cleaner was amazing and left my house sparkling. I will definitely use again and recommend to my friends.
Hi Jenn,
Good to hear such positive feedback. Thank you!
We at Fantastic Services are happy to know that we have another satisfied customer.
Thank you once again for using and recommending our services
We are looking forward to serving you again in the future.
Regards,
Fantastic ServicesHandyman
Booked a handyman to help with some odd jobs around the house after we moved in. Great help! Managed to do more than I expected and gave me some very useful tips. All in all great service from these guys.
Dear Pete
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our services in the future.
All the best,
Fantastic ServicesGardening
The team an amazing job with my garden. Thank you for the help! Will definitely use again.
Thank you, Lindsey.
It's great to receive such nice feedback.
the gardeners were absolutely delighted to make your garden just the way you wanted.
We hope to provide another service for you in the future.
Enjoy your beautiful garden!
Regards,
Fantastic ServicesGardening service
Fantastic Services are a real saver! They make my garden looks like a paradise. Really professional service. I will always recommend them and use them in the future.
Dear Girmiona ,
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our services in the future.
All the best,
Fantastic ServicesHouse move and storage
Beware they are just a marketplace, and not an accountable one:
- Used them for a home move with storage, where the return move just didn't appear - and without explanation
- Had to track down the contracted storage facility myself to find out what happened, but was handcuffed to Fantastic Services to actually access my items
- Waited a full day without any response, incl. no proactive acknowledgement of any problem nor suggested time or path to resolution (keep in mind this is an entire household's belongings at stake here)
- The illusion of customer service appears via incessant reminder text messages and requests for feedback, but they are impossible to get on the phoneDear Shane,
Thank you for sharing your feedback.
We deeply apologize for this situation, we have had an emergency situation with our partners from the Storage facility and we are still working on sorting this situation.
We are well aware that this is for us to fix and should never influence your customer experience and we once again apologize for the fact that it did.
This matter is being worked on constantly and we will make sure to sort this out for you.
Kind Regards,
Fantastic Services
Review with most votes
Service is super
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