Fantastic Services - Overall Rating based on 61 reviews
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House cleaning service
Oh my goodness! Maria and Helena absolutely smashed it cleaning our house today! They were super professional and really quick, it was amazing! I wish they could come round every week to keep our house looking this amazing. I'm so excited to show all my friends how clean and tidy our house is now!
Emergency Locksmith
Initially contacted Fantastic Services for an emergency locksmith following getting locked out of my house. Two men arrived in an unmarked van with no uniforms or IDs. They looked at the lock and immediately claimed that it will need to be drilled because of the type of lock it is and that this will already be £150. Once destroyed they said that a "high security British standard lock" will be £325. They also billed for the call-out charge of Fantastic Services, which was already charged by that company. They tallied up a total of £748.80 and reassured me that I would be able to get this money back through home insurance. Finally, they charged £784.80 (switching up the numbers of the total).
Looking into this I found out that I have been a victim of what is referred to a a locksmith scam (Google it, it even has a Wikipedia entry describing this situation). We later found out that a replacement lock costs about £70-90 and that drilling the lock without trying alternative ways of opening it and claiming that it's a "high security" lock is a major red flag for a scam. The Master Locksmith's Association also states that you should not ever be billed more than £200-£300 for an emergency locksmith call-out.
While the customer services team was responsive and respectful, there was, at no point, an admission of fault or the fact that this was a scam and I was presented with all sorts of justifications for the price. After a painstaking process taking over a week and more stressful conversations with the gaslighting locksmith company called 24H Locksmith, 158 Uxbridge Road, W13 8SB, ran by a man named Christian Mihai Oltean (Company No. 14972013) that Fantastic subcontracted I ended up getting £224 back. This makes the eventual total £560, wich is less but still a very high price for what the job was and the emotional toll that all this took is not something that this compensates for.
I contacted Fantastic Services because they have high ratings and what happened was exactly what I was trying to avoid. It appears that they do not vet the companies they subcontract and then defending them in the complaint process was extremely disappointing. If they have taken responsibility for their error I may have considered a higher rating but this was beyond nightmarish in the end.
If you ever get locked out of your house take a deep breath, and then go to the Master Locksmith Association’s website and find a provider there that does emergency callouts and will give you an exact quote over the phone.Dear Andras,
Thank you for your feedback.
We are quite concerned to hear about your most recent experience.
What you have described is far from the standard we strive to achieve as a customer-oriented company.
Please accept our sincere gratitude for your time, patience, and cooperation throughout the resolution process. Your willingness to provide us with valuable feedback has been instrumental in helping us address the issues you encountered.
Kind regards,
Fantastic ServicesDear customer,
It was a pleasure for our customer care team to arrange a 60% refund from the initial price back to your Bank account.
Our team remains at your disposal.
Kind regards,
Fantastic ServicesAfter builders clean
I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know.
They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours.
Awful complaint resolution experience with a pathetic £20 offered in credit.Dear Scott,
Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right.
Best regards,
Fantastic ServicesMembership
FRAUDULENT COMPANY - DO NOT GIVE THEM CREDIT CARD DETAILS
Their service has consistently been poor and I cancelled my membership for which I received an email confirmation stating the auto-renewal would be disabled. However they renewed automatically a year later despite having stated in writing that they had cancelled my membership. I have sent them over 4 emails asking for confirmation that my credit card details will be removed. They have simply ignored my messages. Do not let them have your credit card details - as they do not remove it from the system and continue to charge you. This is fraud.
Make sure you get your credit card company / bank to block them. Do not trust them with your money.Gardening
The team asked for the keys to the wrong house, and then complained that they could not get access to our house to do some routine gardening. No one called and I was told I would have to pay the full amount as a "cancellation charge". I have been ripped off and I would not recommend anyone use Fantastic Services given that they take payment up front and then, despite their own mistakes, cancel the service.
Dear Peter,
Thank you for your feedback.
We are sorry to hear that the team attended at the wrong address initially and that the service was cancelled.
We want to assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction. Our team is currently investigating the issue to understand what went wrong and to prevent similar incidents from occurring in the future.
Our customer care team will contact you to discuss the issues and assist you in resolving them.
Kind regards,
Fantastic ServicesCleaning services
...APPALLING APPALLING APPALLING...
...APPALLING APPALLING APPALLING...
And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round!
While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans!
THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it!
Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'! I mean...what?Dear Anita,
Thank you for sharing your feedback.
We sincerely apologise for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention.
We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations.
Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience.
A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution.
Kind regards,
Fantastic CleanersRug cleaning - Update
Update: I left a review here about a rug cleaning experience. A wonderful supervisor named Gigi really took the effort to make the necessary resolutions. Thank you Gigi, I appreciate your efforts, it was quick, professional and genuine.
Rug cleaning
On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!
I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.
Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.Dear Rohima,
Thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesDear Rohima,
thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesMovers
Beyond a bad experience!
We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans.
They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway).
Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft.
Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing.
Untrustworthy company that does not deserve your custom!Dear George,
Thank you for sharing your impressions.
As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist.
We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are.
Would you please share your reference number, in order for us to locate your file and help?
Kind Regards,
Fantastic ServicesScam Company
Do not waste your time / money on this company. They are quick to take your money & do not refund when they admit fault for not providing the service that you have paid for. I booked a post build clean. I explained that we needed a deep clean of our house, to remove plaster & dust from our wooden flooring which was destroyed by builders. The service states cleaners will use industrial equipment, detergents & pressure washers. 2 cleaners arrived with a Henry Hoover & a steam mop! I called the office who confirmed their mistake with our booking. My house is still a mess. No refund provided!
Window Cleaning
We booked a window cleaner through Fantastic Services and despite online it stating they can clean everything from the ground up to three stories, the provider said he could not reach the top floor of our house. Worse than this, he climbed onto the extension roof at the back of the house and cracked various roof tiles. We complained, provided video and picture evidence of the property damage and Fantastic Services essentially called us liars and said they believed the service provider over us. The customer service was absolutely horrendous and added insult to the property damage caused. I would absolutely avoid using this company and any of their providers!!!
Dear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Our customer care team is investigating the matter and will be in touch with you shortly to discuss it and make sure the best resolution is found.
Kind regards,
Fantastic ServicesDear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Thank you for giving us the chance to assist you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesEnd of tenancy clean
It was easy to book, the followed up with a call to confirm few detail I wasn't sure about - external cleaning of the windows and if the sofa was suitable for steam clean. The team was half an hour late, but they warned me so it wasn't an issue. The cleaning itself was good and I have no complaints, except may be the cleaners should speak better English which will make the communication regarding tasks smoother. All in all it was a good service.
Dear Pipi,
We are grateful that you took the time to share your feedback.
Our company values put customer satisfaction as a top priority, and we are 100% committed to achieving it.
It's customers like you that make our job wonderful. We look forward to serving you again soon.
Regards,
Fantastic ServicesStorage and removal
I had to move some boxes from my previous address to their storage for a month and then to be delivered back to my new address. We agreed for the storage to be until the 17of September (Friday).
Only at the time of moving my boxes back to my new address, I were told that the redelivery services (which I was also told was included in the initial price I paid) are carried out only from Monday to Wednesday and are charged £204/two hours. Even to access my boxes personally, the cost would still be of £204. I found this extremely unprofessional, as we were not told this initially. However, they agreed to schedule the delivery for the 17th, which I appreciated.
We had to waste our day calling them, as their number always directs you to an automatic reply, which tells you that they’ll call you back. The customer service provided through WhatsApp chat replied after a minimum of an hour, hence when we had to meet the drivers who were redelivering our boxes, we could not contact anybody, as we were only given an Irish number to contact.
The redelivery was scheduled to be carried out between 9-10, while it was carried out between 13-14, forcing us to change our plans, as we had to stay home to wait for them, with no update regarding their location. After the service was completed, we were charged an additional £130, as we were told that the service took more time than expected (however the drivers told us they came late because of problems in the warehouse, hence not because of delivery location or time, which therefore we should not be charged anything for).
In the end after “bargaining” with fantastic removals for a few days, they said that the maximum amount they could refund us is £70. Which we agreed upon, out of lack of time and energy to further discuss this matter with this company.
Unfortunately, I was not satisfied with the service.Dear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team is currently looking through the details of the situation and would be delighted to shortly get in touch with you in order to help in making things right.
Kind regards,
Fantastic ServicesDear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team has already been assigned to your case and is more than happy to help in properly addressing it.
As a company, we do honor our clients' privacy and we only discuss service-related details with the person that booked and paid for the service, therefore this is the person we are contacting regarding this feedback.
We always remain at your disposal.
Kind regards,
Fantastic Removalscar wash
i have edited my rating as after first issues i have been contacted and issue sorted.
i had my service upgraded and credits load in my account as apologies.
i had the promess that costumer service will improve as well.Dear Fabio,
We are truly grateful to see that we managed to sort the matter out and assist in the best way possible for you.
Seeing that after a rough start, we still improved ourselves and turned your experience around is truly astonishing.
We remain at your disposal and we are looking forward to seeing you again in the future.
Kind regards,
Fantastic servicesCarpet cleaning
We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are ordering a minimum service(!) That’s absurd, as I can’t see anywhere written in the terms and conditions. Not impressive so far as a first customer.
Dear Alun,
Thank you for your honest input and for bringing this to our attention.
When providing our clients with vouchers and promotional codes, our goal is to make sure that our customers
can take advantage of them and have a better experience, while exploring our services.
We are eager to look into this occurrence and you can expect to be contacted by a representative shortly to
discuss and make things right.
Kind regards,
Fantastic ServicesPressure washing and domestic clean
Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating. No show happened twice. I would not recommend this company.
Dear Helen,
We greatly value your feedback and it is truly saddening for us to know that your professional didn't turn up and that your experience with us was different from the usual Fantastic one that we provide and you deserve.
Please accept our sincerest apologies as we realize what an impression this situation has left you under.
As a customer-oriented company, we would love to have the opportunity to look into this case for you and reach you back so that we can apologize in person and help.
Would you be so kind as to provide us with the reference number of your booking so that we can locate it and get in touch with you?
We always remain at your disposal and look forward to having the opportunity to provide you with the Customer Care that you deserve.
Kind regards,
Fantastic ServicesPacking services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesInventory
Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend.
"Hi Shira,
Thank you for your kind review and for being a valued customer of ours.
We are glad to hear that we have managed to provide a hassle-free service to you.
We hope to hear from you again soon!
Kind Regards,
Fantastic ServicesWindow cleaning
Georgi cleans our windows every month, very pleasant guy. When we switched to regular cleaning, they offered us a very good price. It's a little confusing when I try to reschedule the visits on their app, but they sort it our over the phone if I need help.
Dear Maya
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our cleaning services in the future.
All the best,
Fantastic ServicesRemoval and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.Dear Francesca,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Regards,
Fantastic Services
Review with most votes
Service is super
Simply need your house,offices, complexes clean and clear ,just call them,mail them and relax Rest everything will cared by this Fantastic Services Read onBy: Aasif Raza