Fantastic Services72 reviews
This score is based on 72 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Garden clearance service
Although they completed the service quickly, I was really let down by the lack of clarity on the price. They first said it would be 200 for clearing my 70 sqm garden, but then charged me 600, which was three times more. They didn't let me know upfront that the extra charges would be so high, and I felt like they were exploiting the situation.
One-off cleaning service
I'm seriously thinking about cancelling my membership. Trying to book online is a complete nightmare - that chatbot just keeps asking silly questions. I've been at it for over an hour and still haven't managed to talk to a real person about my problem. If I don't get a quick reply, I'll definitely say goodbye to my account.
Plumber service
Terrible customer service, the representative Audrey on the phone was literally laughing at the fact I was getting charged £40.50 for rescheduling a service with plenty of notice when I realised I was going to get charged more than I had understood for it. On the previous 2-3 bookings with same company the professional simply never showed up, not giving any notice whatsoever. I had spent almost £400 in services that quarter with them, safe to say they lost a customer there with that customer experience and the £40.50 charge they absolutely insisted on. They also seem to be systematically charging for carbon offsetting and forgetting to refund you for it when the professional doesn't show up for the booked service. Reference number ...24021238ANAB
Dear Daniel,
Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future.
Kind regards,
Fantastic ServicesPest control service
I recently tried out their pest control service and I have to say, I was really impressed. When I got in touch with their customer service team, they were really friendly and knowledgeable, and put me at ease. The booking process was easy and quick, and I managed to get an appointment for the next day. The pest control team arrived on time and started working straight away. They were professional, thorough, and did a fantastic job. All in all, it was a really good experience and I would definitely recommend their services to anyone needing pest control help.
Cleaning service
I recently got a cleaner from this service and I have to say, I was really impressed. The cleaner, we'll call her Sarah, was absolutely brilliant. She didn't need a lot of direction and just used her initiative to complete the job well. She not only did a great job in cleaning, but she also went the extra mile. It's nice to see such commitment and professionalism in a service like this. I'll definitely be using this service again in the future.
Oven cleaning
My oven looks so shiny and new after the clean! The cleaner was really lovely and even helped me change the light bulb in the hood. He tidied up after himself too, which was great. I'd definitely recommend this service to all my friends.
Professional carpet cleaning
I had a chat with a customer service rep called Gemma, and she was just great. She was really friendly and polite, and her bubbly nature came through even though we were just talking on the phone. Gemma took the time to explain to me how to go about booking a professional carpet cleaning service, which was very helpful. I was really impressed by her expertise and the way she handled things - it made me confident in choosing their services. The carpet cleaning guys turned up on time, did their job quickly and efficiently, and my carpets look brand new now. I'm absolutely chuffed with the service they provided.
Regular cleaning service
I've been getting the usual cleaning service and it's becoming a bit annoying that there's a new set of cleaners every week. It's tough to feel comfortable and talk to them properly when there's always new people coming in. Some of the teams do a brilliant job, but others seem like they're in a rush and miss out on the details. Fantastic Services said they'd send the same team more often, but that hasn't happened yet. On top of that, there's not much communication when teams are running behind schedule, leaving me hanging around with no updates.
Gardening Service
I just got some gardeners round to sort out my yard and I have to say, Mark and Lily did a fantastic job. They really knew their stuff, were super efficient, and just all-around professional. They not only got the job done to a really high standard, but they also gave me some great tips about looking after my plants that I found really useful. I was really impressed with how careful they were and how they were willing to do that little bit extra to make sure I was happy with everything. Overall, I'm chuffed to bits with the service I received and I wouldn't hesitate to recommend them to anyone else who needs a hand with their garden.
Regular cleaning session with the same cleaner
I asked Fantastic Services to make sure that the same cleaner comes for my regular cleaning session, and I'm pleased to say that they have sorted it out for me. Having the same cleaner every fortnight has really put me at ease and helped me to develop a good relationship with them. It's also handy as they can help me with any tidying up before they start cleaning.
Oven cleaning service
Booking was easy, the rate was competitive, the cleaner was efficient, they did an excellent job. I would highly recommend their service.
House cleaning service
Oh my goodness! Maria and Helena absolutely smashed it cleaning our house today! They were super professional and really quick, it was amazing! I wish they could come round every week to keep our house looking this amazing. I'm so excited to show all my friends how clean and tidy our house is now!
Emergency Locksmith
Initially contacted Fantastic Services for an emergency locksmith following getting locked out of my house. Two men arrived in an unmarked van with no uniforms or IDs. They looked at the lock and immediately claimed that it will need to be drilled because of the type of lock it is and that this will already be £150. Once destroyed they said that a "high security British standard lock" will be £325. They also billed for the call-out charge of Fantastic Services, which was already charged by that company. They tallied up a total of £748.80 and reassured me that I would be able to get this money back through home insurance. Finally, they charged £784.80 (switching up the numbers of the total).
Looking into this I found out that I have been a victim of what is referred to a a locksmith scam (Google it, it even has a Wikipedia entry describing this situation). We later found out that a replacement lock costs about £70-90 and that drilling the lock without trying alternative ways of opening it and claiming that it's a "high security" lock is a major red flag for a scam. The Master Locksmith's Association also states that you should not ever be billed more than £200-£300 for an emergency locksmith call-out.
While the customer services team was responsive and respectful, there was, at no point, an admission of fault or the fact that this was a scam and I was presented with all sorts of justifications for the price. After a painstaking process taking over a week and more stressful conversations with the gaslighting locksmith company called 24H Locksmith, 158 Uxbridge Road, W13 8SB, ran by a man named Christian Mihai Oltean (Company No. 14972013) that Fantastic subcontracted I ended up getting £224 back. This makes the eventual total £560, wich is less but still a very high price for what the job was and the emotional toll that all this took is not something that this compensates for.
I contacted Fantastic Services because they have high ratings and what happened was exactly what I was trying to avoid. It appears that they do not vet the companies they subcontract and then defending them in the complaint process was extremely disappointing. If they have taken responsibility for their error I may have considered a higher rating but this was beyond nightmarish in the end.
If you ever get locked out of your house take a deep breath, and then go to the Master Locksmith Association’s website and find a provider there that does emergency callouts and will give you an exact quote over the phone.Dear Andras,
Thank you for your feedback.
We are quite concerned to hear about your most recent experience.
What you have described is far from the standard we strive to achieve as a customer-oriented company.
Please accept our sincere gratitude for your time, patience, and cooperation throughout the resolution process. Your willingness to provide us with valuable feedback has been instrumental in helping us address the issues you encountered.
Kind regards,
Fantastic ServicesDear customer,
It was a pleasure for our customer care team to arrange a 60% refund from the initial price back to your Bank account.
Our team remains at your disposal.
Kind regards,
Fantastic ServicesAfter builders clean
I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know.
They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours.
Awful complaint resolution experience with a pathetic £20 offered in credit.Dear Scott,
Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right.
Best regards,
Fantastic ServicesMembership
FRAUDULENT COMPANY - DO NOT GIVE THEM CREDIT CARD DETAILS
Their service has consistently been poor and I cancelled my membership for which I received an email confirmation stating the auto-renewal would be disabled. However they renewed automatically a year later despite having stated in writing that they had cancelled my membership. I have sent them over 4 emails asking for confirmation that my credit card details will be removed. They have simply ignored my messages. Do not let them have your credit card details - as they do not remove it from the system and continue to charge you. This is fraud.
Make sure you get your credit card company / bank to block them. Do not trust them with your money.Gardening
The team asked for the keys to the wrong house, and then complained that they could not get access to our house to do some routine gardening. No one called and I was told I would have to pay the full amount as a "cancellation charge". I have been ripped off and I would not recommend anyone use Fantastic Services given that they take payment up front and then, despite their own mistakes, cancel the service.
Dear Peter,
Thank you for your feedback.
We are sorry to hear that the team attended at the wrong address initially and that the service was cancelled.
We want to assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction. Our team is currently investigating the issue to understand what went wrong and to prevent similar incidents from occurring in the future.
Our customer care team will contact you to discuss the issues and assist you in resolving them.
Kind regards,
Fantastic ServicesCleaning services
...APPALLING APPALLING APPALLING...
...APPALLING APPALLING APPALLING...
And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round!
While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans!
THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it!
Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'! I mean...what?Dear Anita,
Thank you for sharing your feedback.
We sincerely apologise for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention.
We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations.
Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience.
A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution.
Kind regards,
Fantastic CleanersRug cleaning - Update
Update: I left a review here about a rug cleaning experience. A wonderful supervisor named Gigi really took the effort to make the necessary resolutions. Thank you Gigi, I appreciate your efforts, it was quick, professional and genuine.
Rug cleaning
On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!
I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.
Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.Dear Rohima,
Thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesDear Rohima,
thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesMovers
Beyond a bad experience!
We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans.
They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway).
Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft.
Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing.
Untrustworthy company that does not deserve your custom!Dear George,
Thank you for sharing your impressions.
As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist.
We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are.
Would you please share your reference number, in order for us to locate your file and help?
Kind Regards,
Fantastic Services
About Fantastic Services
For most people, chores around the house are not on their list of favourite things to do. The fact is that they have to be done and not everyone has the time or patience to do them. One way to avoid having to clean your house yourself or work in your garden is to contract a specialised service. But where can you find such a service? One of the companies that offers all kinds of home services is Fantastic Services. But can you trust this company and the people that then send? After all, for some of their services, you will have to let a stranger into your private home. So to feel a little safer (or prevent yourself from making a mistake) why not read customer reviews here, on BritainReviews? Real customers took the time to share with you their hands-on experience, honest opinion and other comments and remarks. These reviews can help you to decide whether it’s safe to hire services via Fantastic Services or not.
About Fantastic Services?
Fantastic Services is a company that offers all kinds of help around the house. The company was established in 2009 by Rune Sovndahl and Anton Skarlatov. They offer cleaning services, gardeners, tradesmen, builders, (re)movers, waste removers and services that help with pest control. All of the workers that are allowed to offer their services via Fantastic Services have undergone a specialised training by their Fantastic Acadamy in order to meet their standard. And they all use high quality equipment that are provided by familiar local suppliers. And these people all come with a public liability insurance that covers up to £5 million.
Services of Fantastic Services
You can contact them in various ways. You can download their app, make use of their online booking form, log into your web account, send them an email, call their 24/7 customer support service of enter in a live chat with one of their employees. You can use these ways of communication to book an appointment, but also for complaints, problems or questions.
Compliments, Complaints and Tips for Fantastic Services
Have you ever made use of any of the services offers by Fantastic Services? If so, we would like to know what you think about this company. Are their cleaners through enough to cover every part of your house, or do they often skip a bit (or a lot)? How did your garden look after one of their gardeners worked in it? Are their tradesmen and builders competent, capable and professional? And did their pest control services help you to get rid of nasty, unwanted fellow inhabitants of your home? Please let us know via a customer review. Your review can help others to decide whether Fantastic Services is the right company to look for home services or if they should rather look someplace else.
Do the services of Fantastic Services really help? Read reviews by real customers about their cleaners, gardeners, builders, trademen etc
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Contact Information
98 Tooley St, London
SE1 2TH London
United Kingdom
📧 office@fantasticservices.com
Categories Fantastic Services
Services | House & Garden Reviews & Experiences
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Last update: December 2025
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Review with most votes
Service is super
Simply need your house,offices, complexes clean and clear ,just call them,mail them and relax Rest everything will cared by this Fantastic Services Read onBy: Aasif Raza