Rackhams2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wrong slippers, proper faff
I ordered slippers for a chilly Saturday morning and thought they'd be a cosy win — turned up with a different pair, so that was the start. Because the shop uses third-party sellers it wasn't a quick swap; I ended up emailing back and forth with Rackhams, who then emailed the seller, who then emailed me — you can imagine the ping-pong. Delivery was slow-ish and unclear, and sorting the return felt like a small battle; I had to argue to get return postage covered, even though it wasn't my fault. Refund took ages, weeks rather than days. First impressions were disappointment, then irritation, then resigned acceptance. Customer service did try but the process was just messy and drawn out.
Good service, small hiccups
I bought a dining table from them in March, mainly because their price was noticeably lower than anywhere else. First thought was ‘hope this goes smoothly’ since I’d never used them before. Delivery arrived within the window they gave, and the texts and emails were decent, though the exact arrival time felt a bit vague. When a small part turned out to be wrong they sent a replacement quickly and kept me posted, and they re-sent the instructions after I’d misplaced them. Customer support was calm and helpful, which was a relief. Little grumble about the packaging, but I’d use them again.
About Rackhams
Rackhams is a department store brand historically based in Birmingham, England. It operated as a retailer offering a range of consumer goods typically associated with department stores, including fashion, household items and related products for the general public. Rackhams became part of the House of Fraser group and was later rebranded under the House of Fraser name.
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Categories Rackhams
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences
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Last update: April 2026
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