House of Fraser

All reviews

House of Fraser

77% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

Z
zaara
a hermes made no attempts at all to deliver, i believe these items were r.. Subsequently hof after numerous emails decided to investigate.. and i was told to be patient till this was over and all...Read on
M
monishka
(????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ???????????????? (????????????????)???????????????????????????? ???????????...Read on
P
Paige
I am a regular customer of the house of Fraser since 2 years. not really regular but yes I buy many kinds of stuff from here. one thing I know that people really ready to pay if the quality of the ...Read on
A
adljipo;l
On January 20, 2014, Subodh Varma reporting for The Economic Times indicated that not only had Wikipedia's growth stalled, it "had lost nearly ten percent of its page views last year. There wa...Read on
J
Jim Humfryes
I will never buy anything from House of Fraser again. I bought 2 tops, identical except for colour, wore each once then washed them together in a 30 degree wash. One shrank by 4 centimetres, so ...Read on

All reviews (13)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    stolen by the drive

    a hermes made no attempts at all to deliver, i believe these items were r..
    Subsequently hof after numerous emails decided to investigate.. and i was told to be patient till this was over and allow 7 days for this.. 10 days later they acknowledged the items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however

    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????� ���C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    badog

    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????????C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????????C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..
    (????????????????)????????????????O???? ???????????????????? ???????????????????????? +???? ???????????? ???????????? ????????????????

    (????????????????)???????????????????????????? ????????????????????????????????(????????????????????C????) +???? ???????????? ???????????? ????????????????

    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????. . . ..


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lots of option at good price

    I am a regular customer of the house of Fraser since 2 years. not really regular but yes I buy many kinds of stuff from here. one thing I know that people really ready to pay if the quality of the product is good. i am experienced and i know how much is important to buy good price. the best things i can get at the affoarble price from the house of Fraser,
    recently i ordered handbag for me, it's a royal blue and really look good when i saw on the site. the price was good not that high as i expected that it would be. So when i ordered i was praying that the product looks same as i saw, because many of time i ordered something and the product is totally different and that's i really hate with online buying.
    But House of Fraser assures that you will get what you will see, and yes i get that same handbag i ordered.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    d,jl;xl

    On January 20, 2014, Subodh Varma reporting for The Economic Times indicated that not only had Wikipedia's growth stalled, it "had lost nearly ten percent of its page views last year. There was a decline of about two billion between December 2012 and December 2013. Its most popular versions are leading the slide: page-views of the English Wikipedia declined by twelve percent, those of German version slid by 17 percent and the Japanese version
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    mens tops

    I will never buy anything from House of Fraser again.

    I bought 2 tops, identical except for colour, wore each once then washed them together in a 30 degree wash. One shrank by 4 centimetres, so I sent it back for a refund.

    House of Fraser returned it to me, saying that they could find no manufacturing fault and I was therefore not entitled to my money back.

    So I raised a complaint and included a photograph of the two items side-by-side as evidence. But they refused to budge, and subjected me to the 'broken record' technique. So I escalated it.
    The response from Jan (part of the management team) said "A product shrinking within the wash is not classed as a manufacturing fault.".

    So there you have it - House of Fraser does not believe that the Consumer Rights Act applies to them.

    I' have given the top to Oxfam.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    djsklilk

    Don’t fall for their referral program. It’s a scam. Very dissatisfied. Do yourself a favor and take your business somewhere else. Find other platforms for your kids.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    kjbln.,

    Stick to Herts, Avis, Sixt, Enterprise or Alamo as others especially in the Airport and most notably, * GoldCar * WILL rip you off by trying to pre-authorise the excess payment and then find any old scratch in order to
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    asnl

    arrange with Anyvan, They where Punctual, very reasonably priced, friendly, and went out of their way to assist, I cannot fault the service.
    I highly recommend and will definitely use again.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    bsagud

    product/services, and very professional. He definitely deserves a recognition. Thank you again. I would definitely shop again & deal with Tristen.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A very bad shopping experience

    I ordered 2 items on houseoffraser October 11th . The order number is HOF40000067989845. Due to houseoffraser mistake. The order was returned to houseoffraser warehouse inexplicably.No customer service contacted me what happen. I contact them every time every time.

    21 days have passed, 21 days have passed. Houseoffraser website promised a 7-day refund. No news. No customer service contacted me . Can you tell me the reason? When will I get a refund? A very bad shopping experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shoes

    Sent for 2 pairs of shoes that were never a size 8, more a 9 or 9.5 so returned them costing me £9.99, when I asked for some reimbursement got fobbed of by a ill mannered assistant called Josh who refused to pass my complaint to a supervisor. This is exactly why HOF is in the brown stuff. Will never uses again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 LARGE BUDDAH HEADS

    BROKEN ON ARRIVAL
    WILL NOT RESPOND TO EMAILS
    WORST STRESSFUL EXPERIENCE
    DONT NEED THIS SHIT


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Kids clothing

    I placed an order with house of fraser, paying extra for next day delivery service.. i was sent tracking details via hermes which i used to track the item,, and as schedule i didnt recieve my items as i should have.. following hermes made no attempts at all to deliver, i believe these items were stolen by the driver..
    Subsequently hof after numerous emails decided to investigate.. and i was told to be patient till this was over and allow 7 days for this.. 10 days later they acknowledged the items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however they reply back on every occasion taking 2 full days.. again i am still awaiting a refund and and acknowledgment of my email requesting a refund..
    This is lousy service..
    dont use beware .. this is modern day con..


Others also viewed

French Connection brand logo for reviews of online shopping for Fashion products

French Connection

1 reviews

Clothing can be found on many shops and the amount of websites that offer clothing is massive. One of these clothing shops is French Connection. Bu...

Topman brand logo for reviews of online shopping for Fashion products

Topman

5 reviews

If you are a man looking for clothes, there are many shops and websites that you can go to in order to get a new piece of clothing. One of these we...

Ted Baker brand logo for reviews of online shopping for Fashion products

Ted Baker

1 reviews

If you need a clothing, there are many places that you can go to. One of the creators and providers of clothing is Ted Baker. You can see their sto...

Guess brand logo for reviews of online shopping for Fashion products

Guess

3 reviews

Clothing can come from a wide variety of shops. This can be a positive or negative thing. It can be positive because it offers ample of choice so y...

House of Fraser

Clothes, bags, beauty items and other fabrics come in all shapes and sizes and the market has an assortment for everyone no matter what your taste, size, style or other preference is. But how do you know what kind of clothing shop you can go to the best? After all, there are so many. One of them is the House of Fraser. But how can you find out what kind of shop the House of Fraser is? One way to do that is by reading customer reviews by customers that have shopped at House of Fraser before you came across this company. Their reviews can inform you about the general opinion and rating of this company and the individual experiences. This can help you decide whether shopping at House of Fraser is a good idea.

About House of Fraser
The company has a history that goes back quite some time. The company was founded in 1849 by Hugh Fraser and James Arthur who opened up a single small drapery shop in Glasgow. Since then, they have grown to 60 shops across the UK and Ireland. Its main office and flagship store have been relocated to London. It’s largest store can be found in Birmingham. They sell clothes like coats, jackets, jeans, hoodies, sweatshirts, shirts, dresses, tops, lingerie, swimwear, and more. But they also sell handbags , purses, clutches, tote handbags, baby changing bags, suitcases and luggage. But they also have beauty products like perfume, makeup, skincare, haircare, bath care and more. They even have beauty gift sets. For kids they sell clothes, but also toys. And they have different products for home and garden and accessories for the bedroom, bathroom, dining room, kitchen and for lightnigh, frames, lightning, fragrances and candles. They also sell products for food preparation, food procession, kitchen & steaming, stand mixers and coffee machines. And finally they have different pieces of furniture.


Services of House of Fraser
You can visit their shop, but you can also have your products delivered to your house by ordering them on their web shop. They have provided the delivery details on their website If you don’t know exactly what to buy, you can book an appointment with one of their personal shoppers who can help you to find the perfect clothing or home decoration.

Complaints, Compliments and Tips for House of Fraser
Do you own a piece of clothing, furniture, home item or beauty item by House of Fraser? Maybe you can tell us what you think about the product and the shop it comes from? What is the quality of the products? Do they offer good customer service if you come to them with a complaint? Let us know by leaving a customer review with your experience, opinion and everything else you would like to share with us and other potential customers. These potential customers can benefit from your review when they are deciding whether they want to shop at House of Fraser or not. Help them by leaving your review and let others know what you think.

What do you think of House of Fraser? Read customer reviews about this retail company with clothing, furniture, home decoration, bags, makeup and more