Debenhams46 reviews
This score is based on 46 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The returns runaround
I ordered a few things and sent them back because the quality was poor. Simple, you’d think. But then they told me they hadn’t received my returns and I still had to pay. I felt kind of stunned. I emailed back and forth. Loads of emails. No single person to talk to on the phone. Each reply pushed me to someone else — the supplier, the courier, another department. No one took responsibility. It was that labelled return parcel that bothers me most. The returns label had an address and a QR code, so how is it my fault it never arrived? I even went to the parcel shop and got a receipt showing I’d handed it in. I sent that as proof. Apparently that wasn’t enough; they wanted a tracking number, then a reference, then more forms. The whole thing dragged on for months. In the end I paid £79 for items I’d already returned. I know other retailers have had hiccups but usually they pick up the phone. Oddly, the local shop staff were actually helpful — they printed extra evidence and tried to explain the process. That surprised me and slightly softened the irritation. Still, I won’t be shopping with them again unless things change. It felt like being shuffled about and left to sort a mess I didn’t make. Very disappointing after ten years of shopping with them.
Half there at first, but glad it worked out
I moved into my flat last weekend and the TV unit was meant to be part of the first-night setup — paid extra for fast delivery and then only one box turned up. It was that annoying “box 1 of 2” with a note saying the rest would follow, so I spent a couple of days with the telly on the floor. Messaged Debenhams via Facebook, they were a bit slow to confirm timing (wouldn’t arrive the next day, please contact us), which was frustrating. Anyway, the second box finally arrived two days later and once I hauled everything in and put it together it actually feels quite solid. The finish isn’t perfect but it’s sturdy, the shelves sit right and it doesn’t wobble — honestly better than I feared. Assembly was straightforward, took an hour with a mate. Not thrilled about the communication and lack of seller contact, but I’m grateful it turned out usable and looks smart in the room. Would’ve been nicer if both boxes came together, though.
clothes
i would honestly say this is the worst company ever to deal with i sent item back recorded they signed for it but still got no refund after 3 months customer service does you don't get a reply ive sent them at least 20 emails ive had goods not delivered again no reply from them i would tell you not to deal with this company and save yourself the hassle they are scammers i have reported them .
Mostly worth the wait
solid, comfy to use and it actually made my morning routine easier. Packaging felt premium too, which I didn't expect. I did ask for the delivery fee back and they refused — a bit disappointing — but overall I'm glad I kept it.
Late but usable
Overall, disappointing but not a disaster — I got the camera eventually and it takes decent shots. I needed it for a weekend wedding, so the delay annoyed me. Paid for express delivery, then waited a week with no updates and no replies to emails; it sat with distributors. Customer service felt non‑existent. To be fair, it works fine once it turned up, but avoid if you need it fast.
A sigh of relief
I almost didn't buy this — I'd had bad reactions to retinol and wanted something gentle for my breakout-prone skin. When the bottle arrived it was past its date by over a year, so I was annoyed and worried. After a moan to Debenhams they sent a replacement quickly and apologised, which I appreciate. Still, proper checks would have saved the worry. Glad it's sorted, but cautious next time.
Job done, but not in a way I'd trust again
Honestly, conclusion first — I won’t rush back to order, even though the return did eventually go through. Had to send things back to the third-party retailer, which is annoying, and they had to email me a label for PrettyLittleThing. Tried to return more, system choked and I waited two days for customer service to reply with another label. I've had smoother returns elsewhere, but at least it resolved in the end, slowly. Not great, but not a disaster.
Not worth the hassle
Not worth the hassle — I’d say stick to simpler decorations. Bought it for Halloween; out the box it looked ace but the animation wouldn’t start. I sent photos via Debenhams to the Living and Home seller, got a few emails and was eventually told to replace the batteries myself. It’s annoying and a bit of a faff, not great support, though the static bits do look okay.
A bit of a faff
no tracking, nothing, like it vanished. Courier turned up eventually and after pestering them on WhatsApp they confirmed return and refund (took nearly a month). Annoying but refund's on its way.
Two arrived, one missing
Overall I’d say mixed results — keep expectations low. The two items that did arrive were exactly as described and I started using them straight away, they're fine. But one of three items never turned up and getting anyone to admit fault was impossible. I chased via the website, got automated replies, then told to contact the courier (Evri) who point back to the seller, and my money is tied up. It's usable, not elegant, and annoying to sort.
jacket
Worst ever to deal with sent item back tracking says delivered on the 10th its now been 24days no refund and no reply customer none existent i would not recommend this company to deal with i will now be going legal rout to get refund as reading their reviews they are a complete scam company.
Armani code women ODP
Avoid these cowboys at all costs... because it will cost you! Your time, your money and add frustration and headaches to your Xmas and New Year shopping lists No product. No reply to my emails. No UK telephone number. Zero customer service or any customer care whatsoever. This is not the Debenhams we all remember, know and love people. This is a "make a quick buck of the ... Brits" stateside operation. You've been warned. They will have your pants down. AVOID, AVOID, AVOID. 😡🎅
Not great on refunds
I ordered a jacket a few weeks ago and it arrived okay, packaging fine, but that was about the only decent thing. As soon as I tried to return it for a fault, getting hold of customer service turned into a joke — no proper numbers, slow replies and no-one seems to know the process. They've still not refunded me; instead they took £1.99 while holding my money for nearly a month. Annoying and I'd be cautious next time.
dress
I had a very poor experience with this company. I placed an order on 20th October and received no communication or delivery until 26th November, when they finally responded—only after I escalated the issue to seniors . They have now agreed to refund my money, but I still don’t know when that will be processed. The lack of customer service and reliance on automated responses made the process extremely frustrating. I will not be ordering from them again.
Small hiccup, happy ending
Unwrapping the duvet last week I noticed a small black mark on the pale fabric — I stared at it for a minute because, well, who expects that? I contacted customer service with photos right away; they did keep asking for more pictures, which was a bit of a faff, but after a short back-and-forth they sent a return label and apologised. The duvet itself is really cosy and the colours are lovely, so I'm actually glad it worked out in the end.
Half-refund headache
Told you, I returned a few bits and thought job done — nope. Had to chase customer service, sent them all the receipts and screenshots, and eventually got only part of the money back. I even paid for the return postage myself. The tiny moment I felt a bit pleased was when my bank pinged with the partial refund — odd relief, really — but overall it left a sour taste. Other shops usually handle this faster.
Move-day refund saga
I was mid-move in a tea-stained tee thinking this would be quick, when the refund mess kicked off. Bought bits for the new flat, sent a few things back because sizes and quality were wrong, paid the return postage myself and then only got a partial refund despite emailing receipts. Customer service was pretty flat. The tiny moment I felt satisfied was when one refund finally landed — brief cheer, then the usual sigh. Check refunds properly, honestly.
Double trouble with a simple buy
I almost talked myself out of ordering, worried about dodgy online shops, but photos looked good so I took the plunge. I ordered for a birthday, pleased when it arrived — until I opened the box and found two of the same item and two charges on my card. Trying to get help was a saga; slow replies, vague answers and the website forms felt dead-end. My doubts came back and stuck. Bit disappointed, felt ignored and ended up sorting refunds myself.
Returns bother
don’t buy from them until they sort their returns, and keep proof of postage just in case.
Relief when Kai sorted it
I was sorting out my wardrobe and thinking about tomorrow’s meeting when the parcel arrived. Only one of two items was inside. I was annoyed for a moment, then messaged Debenhams on WhatsApp. Kai replied straight away, checked the order and told me the missing piece is on its way within a couple of days. That’s when I relaxed — knowing someone’s on it makes a huge difference. I wear these bits every week, mostly for work and running about at weekends, so getting them quickly matters. Pleasant, clear and actually human. Made me smile, and I trust they’ll arrive.
About Debenhams
Debenhams was a British multinational retailer operating a chain of department stores in the United Kingdom and Denmark. Established in 1778 as a single store in London, the company expanded significantly over the centuries, becoming a prominent high street presence. It offered a wide range of products including clothing, household items, and cosmetics. In recent years, Debenhams faced financial difficulties, leading to its administration in 2019 and subsequent acquisition by the online retailer Boohoo Group in 2021. The physical stores were closed, and the brand continued as an online-only entity.
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Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences
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Last update: May 2026
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One of the finest stores for e
One of the finest stores where one can look for greatest brands for various products, I always rely on them for brilliant stuff. so far, it has been great experience with them... Read onBy: Stephen Jenkins