Carhartt1 reviews

Not the smooth Black Friday buy I hoped for 17 April 2026

fill in a form from the courier, sign it, print it off, confirm under penalty of fraud you haven’t got your parcel. Asking customers to sign that seems like passing the buck, and the printing requirement in this day and age felt ridiculous. I get that retailers and couriers have different contracts, but it still felt like the customer was being shoved between them. I did get replies, and not everyone was unhelpful — one person was actually polite and tried to explain the process — so it wasn’t all stonewalling. Even so, the timeframe for refunds and the “wait 21 working days” line I read in other replies is frustrating; I wouldn’t expect to be out of pocket for over a month.
So did my pre-purchase worries go away? Not really. The coat was something I liked, but the handling and the hoops they made me jump through left a sour taste. I’ll probably avoid ordering direct from them again until they sort out their delivery and claims process.