Sosandar21 reviews
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Top-notch customer service
I got something from this company the other day that had a small flaw. But I was so impressed with how well the customer service team dealt with it. Especially Katie, who was really helpful and made sure I got a replacement the next day, before I even sent back the faulty item. It's not often you find such amazing customer service, and Sosandar really stood out. I'm really impressed with how professional and quick they were in sorting out the problem. I'll definitely be going back to them because of the fantastic service I got.
Birthday discount code issue
I got a birthday discount code from this company but when I tried to use it, it didn't work at checkout. I was a bit disappointed so I contacted their customer service for help. They said they would get back to me in 48 hours but to my surprise, Milly replied within just 2 hours. She gave me a new code which worked perfectly this time. I have to admit, I was really impressed by how quick and helpful they were.
Impressed with customer service
I phoned customer service and Maddie was really helpful. I've been a customer for ages, I just love their clothes and the service they provide.
Query resolution
I just wanted to ask about the sizes of the products and I was really happy to get a quick response that completely answered my question. The customer service was top-notch and I’m really pleased with the help I received.
Overpriced sandals
I spent a lot on these sandals and I was really disappointed. They just weren't up to scratch - felt cheap and not very well made. The pictures on the website made them look a lot better than they actually are, and I felt like I was tricked. All in all, not a great experience and I don't think I'll be buying from this brand again.
Shoe purchase
I bought some shoes, but they didn't fit properly, so I had to send them back. Even though I sent them back a bit late, they still allowed me to return them. The people in their emails were really lovely and friendly.
Recent purchase feedback
I bought something recently and had a bit of trouble with the delivery because of a bank holiday. So, I checked the tracking number they gave me, and it said the company had sent it out but Royal Mail hadn't updated anything. I decided to get in touch with customer service for some help.
Quick and efficient customer service
I had a problem with my order and got in touch with customer service for some help. Maddie from the company was really helpful and sorted everything out quickly. I was really impressed with how efficient and professional she was. It's such a relief when a company values customer service and goes the extra mile to make sure their customers are happy. Big thanks to Maddie and the rest of the team at the company.
Returned dress
I recently had to return a dress I bought from this company. The return process was easy enough, but lo and behold, there was a bit of a hiccup when it came to getting my refund. Even though the tracker said they got the item back, I didn't see the money back in my account.
Dress Purchase
I bought a dress from this company not long ago, but I was a bit disappointed with the quality compared to how much I paid for it. So, I sent it back straight away. I got an email saying it would take 3 to 5 days to get my money back and that they'd take £2 off for returns. I didn't know they charged for returns.
Speedy reply to my query
I was really surprised by how quickly they got back to me when I asked them a question. The service they gave me was so good, I was really impressed. It was even better than I thought it would be, I couldn't have asked for more. The customer service team were so efficient and professional, it really made an impression on me. I'm definitely going to tell all my friends about this company.
Awesome customer service!
Millie was a total lifesaver when I asked about pricing on Monday 20th May. She was so nice and really put me at ease, assuring me my problem would be fixed in no time. To my surprise, I got my refund the very next day - talk about speedy service! It's clear that Sosandar values their customers and goes the extra mile to make sure everything is sorted smoothly. And to top it off, I absolutely adored my purchase!
Difficult return process
I had a bit of a tough time trying to return a couple of things I bought from this company. But, thankfully, when I went on their website for help, I got to chat with someone called Maddie from customer service. Maddie was really helpful, quick, and very professional. She sorted out my problem in no time and I was really impressed with how she handled everything.
Two dresses
I bought two dresses from this company because I wasn't sure if I needed a size 8 or 10. Returning the size that didn't fit was a breeze. I was a bit worried at first that it was too easy, but the staff were really quick and efficient with my return. I'm really happy with their service and will definitely be using them again.
Lovely clothes, reasonable price
I recently bought some stuff from this company and I have to say I'm really happy with what I got. The clothes are really nice and the prices are fair. I did have a little problem with a return I had to make, but the customer service team sorted it out quickly and nicely. Overall, I'm pleased with my shopping experience here.
Faulty zipper on coat
I've got to say, the stuff from Sosandar is usually top quality, but I had a little hiccup recently with a coat I bought that had a dodgy zipper. I reached out to their customer service on Facebook Messenger and they got back to me super quick. The help I got was top-notch, and they sorted out the return of the coat for a refund no problem. The person I spoke to was really nice and really helped me out. Big thanks for the awesome service.
Delayed order resolved promptly
I recently had a bit of a hiccup with my order and decided to get in touch with customer service for some help. I was really pleased with how fast the team from the company got back to me. They looked into the delay and managed to give me a straightforward explanation the very next day. They sorted out the problem quickly, and lo and behold, my delivery showed up just a few days later. It was a weight off my shoulders to have the company deal with the courier issue for me, and I really valued their proactive approach to customer service.
Return with old work email
I needed to return something I bought, but I accidentally used my old work email address, so I couldn't see it on my account. Silly mistake, right? Anyway, the customer service team was really helpful and they managed to locate the order and assist me with the return. It all worked out perfectly, and I felt so relieved once it was sorted!
Poor quality clothing
I'm really disappointed with the poor quality of the clothing. The clothes are too short, tight on the bust, and the jumpers pill when worn. It's sad to see a company that started off well now selling such low-quality items.
Clothing
I must say, this brand really knows how to bring some top-notch styles and quality. The clothes are absolutely fabulous and I can't seem to get enough of them. There was a little hiccup with a recent delivery, but let me tell you, their customer service team, especially Maddie, really came through for me. Maddie was super quick to respond to my emails and sorted out my issue in no time. I was really impressed with the great service I got.
About Sosandar
Sosandar is a British-based online women's fashion brand, founded in 2016 by former journalists Ali Hall and Julie Lavington. The company specialises in offering chic, stylish, and versatile clothing, targeting women who desire sophisticated yet modern attire. Sosandar's collections encompass a wide range of apparel, including dresses, knitwear, outerwear, and accessories, designed to cater to contemporary fashion trends while maintaining quality and affordability. The brand has experienced significant growth since its inception, leveraging its founders' expertise in fashion journalism to establish a strong presence within the competitive fashion industry.
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Contact Information
Water Lane 40
SK9 Wilmslow
United Kingdom
📧 customerservice@sosandar.com
Categories Sosandar
Online shopping | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 8 March 2024
Letzte aktualisierung: 29 November 2024
Review with most votes
Faulty zipper on coat
I've got to say, the stuff from Sosandar is usually top quality, but I had a little hiccup recently with a coat I bought that had a dodgy zipper. I reached out to their cus... Read onBy: Nathan