Boohoo Reviews

'Tall' trousers

I'm quite tall, standing at over 6'2", so it's always a struggle to find trousers that are long enough for me. However, I recently came across a brand that offers a 'Tall' range, and I have to say, I'm really impressed. The chinos I bought are not only the perfect length, but they're also stylish and reasonably priced. They have a wide variety of styles to choose from, so there's something for everyone. I did have to return a couple of pairs that didn't fit, but the return process was quick and easy, and I got my refund promptly. The customer service I received was top-notch - the staff were really helpful and attentive throughout my shopping experience. I'm really happy with my purchase and the service I received, and I'll definitely be shopping there again.

dlkn

for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline!!!! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care!! Do not shop with this scamming
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I paid for next day delivery as I needed it that day before I go away I still haven't recieved it Boohoo saying DPD have it DPD saying boohoo have it .. load of ... I definitely won't be ordering again


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Broken zip on dress

I bought a dress from this company, but it came with a broken zip. I got in touch with customer service and had a chat with a lovely lady named Mary-Grace. She was really helpful and sorted out the problem quickly. At first, I was going to exchange the dress for a new one with next day delivery, but when I tried it on, I realised it didn't suit me. Mary-Grace arranged a refund straight away without any fuss. The customer service was amazing, which is why I keep coming back to this store for all my outfits.

Faulty jeans, excellent customer service

I recently had a bit of a problem with a pair of jeans I bought - the zipper was faulty. Can you believe it? I got in touch with customer service and they were so helpful. They said they could give me a refund but I asked for a new pair instead. And you know what? They sent it out without any issues. Aymar, you're a star! Thanks for the great service. You've won me over as a loyal customer.

Black top

It was around 3:15pm and she was absolutely amazing! She quickly sorted out a replacement for me and you know what? The replacement was delivered in just 12 hours. I've never had such fantastic customer service, felt like pure magic! Massive thanks to Julie, you're a superstar.

Clothing items

I've been shopping with this company for a good while now, and I've had some good and bad moments with the quality of the clothes. But the thing that really makes an impression on me is the great customer service from the team. Not too long ago, I realised a belt was missing from a jacket I bought, and the customer service rep sorted it out quickly and got me a refund for the missing item. I think the level of service I received is really top-notch, and it's made me trust this brand even more.

Jeans /boots/blazer /tops

Jeans are not true to size avoid at all costs.. Received blazer was absolutely stinking of smoke tad cheeky on what's app group got refunded in the end once they received item.. Boots paid next day delivery and charged for it but email to state they will be here next working day instead of next day when item is needed also tops have not been size worthy I'm a 12 bought a 14 and Still to small and very seethrough Don't think I will use again as last few months items and service have been terrible.

Communication is a struggle

Ordered a few dresses and 1 pair of shoes here.
The dresses are great, but the shoes are just way too small.

After a bit of a struggle due to very bad communication with these people, I was finally able to return the shoes and get a refund.

I would not buy shoes here again or anything else where the fit is really important... I would rather avoid communicating with Boohoo. But for jewellery and dresses, it's perfectly fine, because they are really cheap.

Recent returns issue, outstanding help from Customer Service

I had some trouble returning my order because of a problem with Royal Mail. At first, I was really frustrated because I didn't know what to do. But then, Julie, a customer service rep, helped me out a lot. She quickly dealt with the problem and sorted everything out for me. I want to say a big thank you to Julie for her amazing help in making sure my order got sorted and I got my refund. Her professionalism and speed really made a huge difference in how I felt as a customer.

Issue with refund

I had an issue with getting my refund sorted but thankfully Carla was able to help me out promptly and effectively. Her assistance really made a significant impact in resolving the problem. Big thank you to Carla!

My recent online purchase

I was so annoyed when I tried to return something but it wasn't coming up on the return portal. I decided to message instead, which was actually quite convenient for those of us who don't like dealing with emails. Thankfully, Elaine got back to me really quickly and was a huge help in sorting it out. A big thank you to her!

Dress purchase

I ran into a bit of a problem with my dress order, but I went on the live chat and had a chat with this guy who was really great. He sorted out my issue quickly and gave me a full refund. The customer service was top-notch!

Bought clothes, needed to return

I bought some clothes and needed to return them, so I tried to use the app, but it was all a bit confusing. I texted for some help, and Manuel and Marirose replied really quickly and helped me get it all sorted. Thanks a lot, you guys made it so much easier for me!

refund issue

I had a problem getting my money back, but I talked to this really nice lady on Facebook and she sorted everything out quickly! Their service was top-notch, and I'm really happy with it.

Faulty item replacement

I had a problem with my order the other day when I received a pair of jeans with a seam that had come undone. I got in touch with customer service and Mary S was so helpful. She sent me a replacement pair right away without any extra charge. I was really happy with how quickly and efficiently they dealt with the issue.

Returned items complaint

I recently sent back 5 items using their courier service, but when they got the package, they said there were only 2 items in there. Even though I definitely put all 5 items in a big bag, they're insisting there were only 2. It's annoying how they're not helping and won't even think about the possibility that something might have happened to the package. I really need this sorted out as it's worth £100, and that's money I can't afford to just lose like that. The fact that Boohoo isn't talking to me or helping me out is just really disappointing.

Cute dress and some shoes

Oh my gosh, I just had the most amazing experience with them! Like, I had a problem with my order and this really lovely girl named Marirose sorted it out for me straight away. She even mentioned their eco-friendly products, which is super cool! I've been shopping with them for a long time and this was definitely the best service I've ever had!

Two dresses ordered

I ordered two dresses not long ago, but they didn't turn up which was a bit disappointing since that doesn't normally happen. I got in touch with customer service, and a really nice lady called April Jane B helped me out and sorted the problem. I'm grateful for her quick and useful help in fixing everything. Thanks a lot!