The Edinburgh Woollen Mill | EWM

Reviews, complaints and customer experiences (10)

I bought these 2 pairs of cotton cropped trousers for my holiday. The first time I wore 2103925NV222 and took them off I noticed the double stitching on the insides of both legs had come away, even though they had felt loose and comfortable. I managed to wear 2103927LL222 3 times when the material just came away from the stitching on the inside leg.
I have always been very happy with the quality of EWM goods, so this is the first time I have been dissatisfied. Having read a previous review where a customer was refused a refund, simply for taking a tag off to try the garment, I am not bothering to pursue that route, having worn both pairs of trousers. I have instead acquired 2 dusters/paint rags, and expressed my disappointment via the review process.

I am fan of a elite class clothing, simply saying British clothing.
It's hard these days to get a good thing with a good price.
However, price doesn't much bother me but with EWM, their price for the astonishing quality is unmatching.
I wouldn't say it is cheap and it should be as well. THe cost matches the quality as perfect as it could be.
reatian chain is really cool. THEY HAVE range of cothing .. they have casual but its not funky or something absurd.
It is elite, tradtiional or say classical .. brands they have is great

i have just returned from dobbies eaglescliffe and went into the EWM , i found a lovely top and held it while i continued browsing, a lovely sales asst came and advised me if i liked this top i would love another one , which she handed to me..... she was right it was lovely , so i got 2 tops. great service, very friendly and informative. (not too pushy at all) was a great shopping experience, will definately call again, the ladies name is Jane. you should be delighted to have her on your team :-) thankyou

Love going in this store as they have a fantastic section of classy clothes at really good prices. I went to the branch inside Dobbies garden centre Speke to take something back. The item was damaged and it was exchanged by a lovely lady named Marie who was very very helpful, cheerful and pleasant. She sorted my problem out within minutes. I was so pleased with her attitude that i even decided to purchase some slippers too. She was a credit to the store and i will call again that's for sure!

not happy with the staff as theywould not ecept a fifty pound note as it was company policy so why do the bank produce money when you cant use it in this store but they would ecept my 20 pound notes but check them with pen so why not do the same with the 50 pound note ? by the way this was in haddenham garden centre where i spent more money on present and they accepted my 50 pound note allso iff the staff in ewm dont want to work there find another job

Tried to purchase clothe from ewm inside dobbies at preston. The counter staff said the could only accept cash as the credit card machine was broken. I have to point out that
1) I do not walk around with large cash sums in my wallet and
2) we are in 2019 nearly 2020 and we are are a cashless society.

Sorry to say that ewm lost out today and I left the goods for them to put back on the racks,

I just popped in to the Norwich dept today for a general look around. Having come across a possible jacket for my husband, the assistant Ollie was faultless and thorough in his role. He called another store, gave us the relevant information so we could order online if wanted. He wasn’t pushy but attentive and polite! A real credit to the company. Thank you Ollie.

i bought women knitwear ,They have an amazing collection,super quality

Terrible quality. Pilled after FOUR wears. I was told this was normal. Previous experience of sweater developing holes from EWM. Customer complaints treated me as if I were a naughty child wanting me to send the jumper back when I had taken it into the store. Staff need training in dealing with complaints. NEVER buy from this company as they have no regard for their customers.

First all the staff in Clacton branch are ex lent
But policy off the stores not customer frendly
I brought a jumper and I went to wear it has big hole in it went to store to change jumper I had no receipt miss placed it the shop staff said can't change jumper
I go it store every week to buy cloths I could open my own store with cloths I brought from the store
They know me I buy lots cloths there BUT I WON'T ANY MORE VERY BAD CUSTOMERS POLICE FOR REGULAR CUSTOMERS