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BritainReviews
Reviews The Edinburgh Woollen Mill | EWM
Are you looking for iconic British clothing? Edinburgh Woollen Mill may be the clothing shop for you. It has become a staple British high street clothing store using high-quality materials, such as cashmere and tweed, as well as an exclusive range of home wares. The company prides itself on delivering good quality and value for money with their products, but what do its customers think? Read the comments below to see what people think, or leave one yourself for future customers.
About Edinburgh Woollen Mill
Edinburgh Woollen Mill was founded in 1946 by Drew Stevenson as a yarn dying company, before turning to clothing retail in 1970 when it opened its first store in Edinburgh. Philip Day, the Dubai-based billionaire, took over management of the ailing company in 2002, and is now the sole owner. Since then it has not only increased its UK-wide fleet of EWM stores to 265, but also acquired several external brands. The clothing side of these include Jane Norman, a female clothing retailer with 78 stores and international attention, Proquip, the Ryder Cup European Tour sponsor that specialises in waterproof clothing, and Peacocks, a fashion retail chain. Outside of this they also own Ponden Home, a home furnishing store with 91 outlets. The EWM stores themselves stock a wide range of clothing, from jackets to knitwear to footwear, often divided between exclusive brands such as€‹ James Pringle, The Cashmere Shop, The Golf Company and Harris Tweed. The recent resurgence of Harris Tweed and other woollen based clothing, means that although the company's customer base in 45+, it advertises its clothing as having 'ageless style'.
Here is a look at Tweed, a traditional fabric EWM always stock
High street stores offer a range of clothing, jackets and other outdoor wares for men & women, and emphasise a knowledgeable retail experience. The company also owns 88 tourist and visitor shops, largely in Scotland, which benefit from selling location-based cultural products and gift items to a reliable stream of tourists drawn to the area for its cultural significance. The company also provide its range of products and brands to local, independent stores looking to capitalise on the cultural weight of EWM’s brands. Since 2008 they have also had an online retail platform, allowing customers to peruse their wide range of available products electronically.
Edinburgh Woollen Mill Services
Complaints, Compliments and Tips for Edinburgh Woollen Mill
If you have visited a EWM store or used the online store, you might be able to provide some feedback for future customers and the company itself. The involvement of the company in a lot of productive development, particularly using high-quality materials, is what they point to as a guarantee of their product's value for the price. Have you found their products up to standard in quality and comfort? Do you think the outlets provide a wide enough range of products? The company also asserts the strength of its staff’s expertise about the clothing they stock. Did your time in their store reflect this? Perhaps you have specific complaint or praise for an individual store you have visited? Let us know your opinions and experience with a comment so others can decided if they think Edinburgh Woollen Mill is the store they are looking for.
What do customers think about Edinburgh Woollen Mill's products? Read and write customer reviews based on their range of clothing and homewares
The Edinburgh Woollen Mill | EWM
Reviews, complaints and customer experiences (10)
Ordering
6.8
Service
6.2
Delivery
7.2
2103927LL222 and 2103925NV222
I bought these 2 pairs of cotton cropped trousers for my holiday. The first time I wore 2103925NV222 and took them off I noticed the double stitching on the insides of both legs had come away, even though they had felt loose and comfortable. I managed to wear 2103927LL222 3 times when the material just came away from the stitching on the inside leg.
I have always been very happy with the quality of EWM goods, so this is the first time I have been dissatisfied. Having read a previous review where a customer was refused a refund, simply for taking a tag off to try the garment, I am not bothering to pursue that route, having worn both pairs of trousers. I have instead acquired 2 dusters/paint rags, and expressed my disappointment via the review process.
By: Miss JM Seabrook
17-07-2019
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
9
Now that's called British clothing, exquisite and sophisticated
I am fan of a elite class clothing, simply saying British clothing.
It's hard these days to get a good thing with a good price.
However, price doesn't much bother me but with EWM, their price for the astonishing quality is unmatching.
I wouldn't say it is cheap and it should be as well. THe cost matches the quality as perfect as it could be.
reatian chain is really cool. THEY HAVE range of cothing .. they have casual but its not funky or something absurd.
It is elite, tradtiional or say classical .. brands they have is great
By: Franfurt Willaim
06-09-2018
Peter Harper
25-09-2019
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
9
2 tops
i have just returned from dobbies eaglescliffe and went into the EWM , i found a lovely top and held it while i continued browsing, a lovely sales asst came and advised me if i liked this top i would love another one , which she handed to me..... she was right it was lovely , so i got 2 tops. great service, very friendly and informative. (not too pushy at all) was a great shopping experience, will definately call again, the ladies name is Jane. you should be delighted to have her on your team :-) thankyou
By: elizabeth williamson
19-02-2020
Ordering
Service
Pricing
Delivery
Would buy here again
No
9.5
Dip hem tunic 2119073NV2L
Love going in this store as they have a fantastic section of classy clothes at really good prices. I went to the branch inside Dobbies garden centre Speke to take something back. The item was damaged and it was exchanged by a lovely lady named Marie who was very very helpful, cheerful and pleasant. She sorted my problem out within minutes. I was so pleased with her attitude that i even decided to purchase some slippers too. She was a credit to the store and i will call again that's for sure!
By: Mrs Dalton
16-12-2019
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
10
womens jacket for my mum
not happy with the staff as theywould not ecept a fifty pound note as it was company policy so why do the bank produce money when you cant use it in this store but they would ecept my 20 pound notes but check them with pen so why not do the same with the 50 pound note ? by the way this was in haddenham garden centre where i spent more money on present and they accepted my 50 pound note allso iff the staff in ewm dont want to work there find another job
By: will
21-12-2019
Ordering
Service
Pricing
Delivery
Would buy here again
No
2.5
Tried to purchase well over £100 Worth of clothes
Tried to purchase clothe from ewm inside dobbies at preston. The counter staff said the could only accept cash as the credit card machine was broken. I have to point out that
1) I do not walk around with large cash sums in my wallet and
2) we are in 2019 nearly 2020 and we are are a cashless society.
Sorry to say that ewm lost out today and I left the goods for them to put back on the racks,
By: Antony Poulton
25-11-2019
Ordering
Service
Pricing
Delivery
Would buy here again
No
3
First class
I just popped in to the Norwich dept today for a general look around. Having come across a possible jacket for my husband, the assistant Ollie was faultless and thorough in his role. He called another store, gave us the relevant information so we could order online if wanted. He wasn’t pushy but attentive and polite! A real credit to the company. Thank you Ollie.
By: Sharon Andrews
01-12-2018
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
10
Awsome stuff
i bought women knitwear ,They have an amazing collection,super quality
By: Alia Anum
06-01-2019
Kelsmigue
28-01-2019
Mrs Collins
28-06-2019
I bought a denim skirt at this shop. When I got home and tried it on, I realised there was not a lot of leg room in it. Today I returned the skirt, and receipt to my local EWS. I was told I could not change the skirt, because I had removed the tag attached to the skirt. I had taken it off, when I tried the skirt at home. So I was not able to change the skirt, or claim the money back even though I had the receipt on me. I am devastated!!
Ordering
Service
Pricing
Delivery
Would buy here again
No
10
Cashmere jumper
Terrible quality. Pilled after FOUR wears. I was told this was normal. Previous experience of sweater developing holes from EWM. Customer complaints treated me as if I were a naughty child wanting me to send the jumper back when I had taken it into the store. Staff need training in dealing with complaints. NEVER buy from this company as they have no regard for their customers.
By: Rosemary Hand
22-10-2019
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
2
Jumper
First all the staff in Clacton branch are ex lent
But policy off the stores not customer frendly
I brought a jumper and I went to wear it has big hole in it went to store to change jumper I had no receipt miss placed it the shop staff said can't change jumper
I go it store every week to buy cloths I could open my own store with cloths I brought from the store
They know me I buy lots cloths there BUT I WON'T ANY MORE VERY BAD CUSTOMERS POLICE FOR REGULAR CUSTOMERS
By: carol Potter
07-10-2019
Ordering
Service
Pricing
Delivery
Would buy here again
No
4.5
I think you will find very little that is made in Britain sold in EWM, maybe the biscuits!!!!!