Mercury2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Uncomplicated setup, helpful support
Late one evening I tried to set up a new business account and, honestly, I was braced for a fight — but it barely needed any faff. The online sign‑up was straightforward, the debit card showed up within a few days and transfers clear quicker than with my old bank. Customer support answered promptly on chat and sorted a small query straight away, which I appreciated. I’ve had worse experiences elsewhere, so it’s a relief to find something that just works. Happy enough with delivery and service.
Quietly useful, then awkward
I first heard about them from a colleague who said it was brilliant for freelance banking. I was sceptical at first. Small fintechs make me nervous. I signed up anyway because the app looked tidy and transfers were instant, which I liked. For about two years it was fine. Smooth payments, no fuss. That eased my doubts. Then things changed. I tried to get help and it felt like hitting a wall. The phone team were polite, really, but they couldn’t actually sort anything. They kept telling me to email a specific address. That email promised a reply within a business day. That promise vanished. Days, then weeks. I kept checking, kept worrying. Eventually I got one reply saying my account was being closed, after two years with no problems and no prior warnings. They claimed a terms breach but wouldn’t say what. Odd, because nothing had changed on my side. Even odder was the line about holding my funds for “no less than 60 days” and that they wouldn’t answer more emails. Reading other reviews showed this wasn’t unique. So those early positive bits — the tidy app, quick transfers — were real. I was pleasantly surprised by how easy banking felt for a while. But the way they handled the closure and communication left me cold. If you want a smooth app, fine. If you want reliable support and transparency about your money, I’d be cautious.
About Mercury
Mercury is a technology company providing IT products and services. Its activities typically include the supply of computer hardware and software, systems integration, and related technical support for business customers. The company may also offer networking, security, and cloud-related solutions as part of its portfolio. Mercury serves organisations that require managed or project-based IT delivery and ongoing maintenance.
This information is based on publicly available data and is provided for orientation purposes only.
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General | Education Reviews & Experiences
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Last update: May 2026
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