British Gas Reviews
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Boiler hot water problem
I didn't have any hot water because my boiler had a problem, but I was able to book an engineer who came quickly and fixed the issue by replacing the pump. He was really good, he explained everything he was doing and now I have hot water again.
Boiler installation
I recently had a new boiler fitted by a really nice engineer. He was on time, super friendly, and really knew what he was doing. He explained everything really well and cleaned up after himself, leaving everything neat and tidy. It was a really great experience overall.
My boiler service
I recently had a boiler service done by you and it was a bit confusing. I've been trying to get in touch by phone or email for the past 5 months, but haven't received any response. I'm really worried about my electric bill since I haven't received any information since October 2nd. I received 2 bills with the same readings but different balances, which doesn't make sense to me. I've made 3 complaints already and every time I contact you, I'm told that someone will get in touch in 2 days, but I haven't heard anything yet. Do you guys actually do any work there? You have all my details so please sort this out. Also, I believe I should receive some form of compensation for the poor treatment I've received as a loyal dual fuel customer.
British Gas
I have been recieving an extream bad service from their support as well as their complaint departnment. they were unsupportive and they always hang the call everytime i call them
Totally beyond satire!
This is absolutely beyond satire... You may find this hard to believe: c Feb 2022, a letter from BG, 'Your new acc' with us...we'll write again soon'. Previous supplier (Together Energy) collapsed, as did many. ...Note: Its OFFGEM who hand these accounts to alt' firms, without any consultation or choice of supplier! More letters from BG. No speak of Direct Debit, so I write to them requesting they set one up. Ignored! Then, a £470 bill. I phone (usual wait is c20-min's), I write. Next, a £830 bill. More letters and calls from me. More junk mail from them! In Sept 2022, I took it to Ombudsman Services. Late October, BG's own Ombudsman Complaints Team call: "We apologise ...(etc etc), I will call back in two days to take card details and set-up a DD for you. She did, I quoted the card data, she advised "1st payment on 3rd December". On 6th Dec, I checked the bank acc: No payment AND no mention of BG on the account! The bank's Fraud Team said "It’s probably just an error from BG". By Xmas, an investigator at Ombudsman Services rang and said "Yes, I agree with you... BG must follow these steps by (whatever date)" and listed such steps. BG failed to implement one of them! More junk mail, more bills. I have ALL correspondence sent by me and received from BG... my own file on them! One letter says 'we have a new system... You have a new acc' number', but they continue to use the old customer ...! An address on the rear of bills has changed from Nottingham to Sheffield (or vice-versa), plus the return address on the rear of their envelopes is Winchester (though one is from elsewhere!)! Now, I have THREE new bills totalling £6'300+. I have Citizens Advice on it and they're overloaded with this stuff! ...Incidentally, the Ombudsman Services are NOT a Gov agency as you may well assume, they are a company, a private concern. Yes folks, it’s all been privatised, not just the NHS! ...To do this, I have to select star ratings on the RHS... I don't want to give this org' any stars, as others have said here...
Gas
Total ...
No sort out problem.
Promise to call back many. No call back.
Try to take all money from us.boiler maintenance service
Took out boiler maintenance contract with British Gas. It had been only a few weeks since one of their engineer had come out and serviced the boiler, he failed to realise it was in an unusable bad state and left it running saying it was fine, few weeks later it brokedown in the middle of winter we were without hot water, when I requested for an engineer I was told their engineers were on strike and that I should contact another company to get it looked at. I was quoted between £300.00 to £500.00 an hour, when I informed British Gas of these extortionate costs they said it was not their problem that I could not afford it. Luckily a friend suggested I try a company he knew off who charged £110.00 to tell me the boiler is in a very dangerous state and that it was beyond repair, I was also told that the British Engineer who last serviced it should have realised the boiler was in a dangerous state. British Gas quoted me £3500 for a new boiler install, I got the job done for only £1800 by another comapany.
Not did they only leave my family with a boiler in dangerous state they were inconsiderate and uninterested in providing any form of help at our desperate hour, yet they had our money for the year's contract..I will never use this company again! They sent out a cowboy engineer who did not know what he was doing? and left us with a dangerous faulty boiler in running state.ENERGY
I would Give 0 star if I could!
This company is absolutely dreadful! do not use them.
They take as much money from you as posI would Give 0 star if I could!
This company is absolutely dreadful! do not use them.
They take as much money from you as possible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.sible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.Forced into energy contract after collapse of PFP
South African call centre service was appalling. Adviser was unpleasant, unhelpful, arrogant. See my response to another reviewer who had the same experience.
Energy supplier
If I could review as zero stars I would, without a doubt the worst service I have ever received from a company, if considering joining, simply don't bother, in the 6 months I was with British gas, I was given 3 separate smart meter slots that were all cancelled 2 the day before and one of which I wasn't even informed of, I was left without gas in the property for a period of 48 hours due to an error and from BG and incorrect information.
The complaints I raised were not originally logged and when they finally were, were not dealt with correctly I'm still waiting to receive acknowledgement of 1 complaint some 4 months on.
It takes circa 45 mins to get through to anybody in the servicing team and when you do their call centre is based in South Africa where if I'm honest nobody has a clue what they are doing, I've been hung up on countless times, given incorrect information countless times, promised something that ultimately I'm told is not possible on a subsequent call countless times and still 3 months later awaiting compensation owed from another complaint.
As initially set out, awful customer service, terribly run and would avoid at all costs don't consider based on their so-called reputable name you will be extremely disappointed.
Hope you find this helpful!My experience of the South African call centre was exactly the same. I am one of the customers whose supplier has been changed to British Gas following the collapse of PFP. I had a message on the BG app telling me I had to call them. It took 45 minutes on hold for an adviser to tell me she knew nothing about this. I then enquired about possibly getting a dual fuel tariff instead of 2 separate contracts; she told me British Gas don't do dual fuel tariffs (not true). I then asked about putting my payments on direct debit. She said there's a discount of 6% for this. But when I asked if the price she quoted took account of the 6%, she kept repeating that it depended on usage, it was a unit price not a usage discount, that she couldn't make me understand or explain it again! She was also unaware that gas usage tends to be far higher than electricity in thr UK and was argumentative about every question I raised. British Gas need to use better staff. I for one , will be switching as soon as possible
Electricity
British gas trading limited are a insulting the great British public with their lies they need to be stripped of their name.
pay as you go
Sophie in the Cape Town office just can't be bothered to pick up a phone. I've been waiting weeks! She and the rest of her team have appalling customer service and can; 't seem to do even the simplest of tasks right!
These comedians employ transhumans with zero common sense, ability to think outside the box or empathy. Never ever use these morons for your gas and electric supply.
(A) The wait time is always much longer than what is stated at the outset.
(B) The agents' comprehension of the English language is about as competent as that of a sterilised parrot.
(C) They answer questions that you did not ask whilst obfuscating the answers to others.
(D) They don't apologise for having made you wait.
(E) Before answering your query they ask a plethora of questions, by which the time the customer is suffering from hypothermia.
(F) Some of the agents mince their words. They need to visit a speech therapist.
(G) The imbeciles give you conflicting information and have no shame about it.
(H) They were all selected as employees from the abortion bucket - the cast offs of life.British Gas
Absolutely Shocking company. My vulnerable parents were (and continue to be) quarantined in another country without access to their bills or post (that I have continually asked to be emailed) to pay the very low gas bill. Due to gov restrictions, I have not been able to get up there to check the mail from another part of the UK so the bill has been unpaid for a few months. This is also after BG had taken thousands of pounds out of their account over the years on an estimated bill without ever checking and refused to pay it back. They then broke into the house without anyone permission to fit a pre-paid meter and left the house in a state like a burglar had broken in. now they refuse to issue cards for the meter. great way to treat the elderly and vulnerable people in our country. Criminal
Mr
I was with British Gas for a few years.
All of a sudden they began to take £100 more per month from my bank, it wasn't until I had emails from other companies that I pay by direct debit telling me their payments were declined that I looked into it.
They had been helping themselves for a few months and put me in trouble with 3 other companies (Disgusting Right?) I eventually left British Gas and arranged to pay off an amount they said I owed. I payed of the second monthly payment, I then receive a message from a company called BPO??. British Gas had passed my details to them and I now owe this company the money I owed BG. On phoning BG, I was told that because I had payed the second payment a couple of days early, the payment due on the 19th of the month showed as missed. HOW PATHETIC. Not only had BG put me in debt with other companies by taking more money without even letting me know, but they had now sold the debt I had with them to another blood sucker.
To round it off just nice, I had a message from my credit reference agency telling me that my score has now been damaged by not paying my bill.
I am absolutely struck dumb,,,
How could a massive organisation like British Gas shaft a normal working class person like this?
I know how, they don't give a toss about their customers, just the money they can squeeze out of us.
WELL DONE BRITISH GAS, YOU HAVE BROKEN ANOTHER PERSON ON THE BREADLINE, AND STRUGGLING TO MAKE ENDS MEET. I HOPE YOU ARE REALLY HAPPY WITH YOURSELVES.Energy
Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!! Then they threaten you with debt collectors too while saying they are looking into the complaint!! Never ending liars.
£3315.00
Absolutely negative!! Ordered installation to start work on the 6/5/2021 (Thursday) for a disabled person with osteoarthritis when her heating broke down, I was given a priority appointment at the time of calling. The following day I found out the appointment was cancelled as the engineer was over running on a previous job. The customer who has been with British Gas for 49 years still has no heating and had to stay in bed all day because the house was too cold. The engineer is due to start on the 7/5/2021 but will now go into the weekend. Customer service and management were extremely unhelpful in resolving the problem.
Boiler not working
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard so hence we need a new boiler put in he has arranged everything for us I would just like to say thank you Tom you are a credit to British Gas.
British Gas homecare
What has gone wrong with this company? The service is shockingly bad
No heating for a week, shoddy repair, boiler broke down again after repair and annual service within 5 days. Engineer booked to come out , waited a week, cancelled on the morning after booking the morning off work and this is not the first time this has happened. The staff on the phone lines when you can speak to one seem genuinely embarrassed . Who ever is the director in charge of operations and who has made the changes and ruined this company should really consider his position. I have been a customer for yearsSupply of Gas and electric
British gas are ripoff merchants!!!!!!
I have received terrible customer service. They have closed my complaint in a cold and un-empathetic manner and have have not addressed my concerns.
Avoid this company at all costs, their prices are too high and they DO NOT CARE ABOUT THEIR CUSTOMERS!!!...
We should be allow to rate below zero on star rating .... because they deserve NO STARS!!!homecare agreement
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed as had no problems before
Review with most votes
Good company
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