Spotlight: What are our customers saying?
“Would highly recommend!! Ninja Nicole Morrison she was just amazing. I’ve never taken out car finance before and to be honest was quite anxious about the process. I had enquired wi...Read on
Well where do I begin with Car Money, it is a very long and sad story from my part! I have been dealing with Car Money for around 3 weeks now, the total ineptness and communication between staff, l...Read on
Whole process from Start to finish (21st Dec to 2nd Jan) was slow but simple, Christmas and Covid are obviously not helping my experience neither was the fact that half way through my dealings (24t...Read on
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“Would highly recommend!! Ninja Nicole Morrison she was just amazing.
I’ve never taken out car finance before and to be honest was quite anxious about the process.
I had enquired with a couple of companies but felt they were just pushing for the sale.
Nicole removed the stress completely. Not only did she explain simply and to the point the process but also took the time to find the right finance for my circumstances.
To be honest all I had to do was tell her what type of car I would prefer.
Nicole did the car searching and found me the perfect car with great finance terms at a fraction of the monthly payment terms than I had expected.
That’s a girl that knows her job, has excellent customer service skills and has me starting the year on a very positive note and more importantly back on the road. ????”
Tried to get finance
Well where do I begin with Car Money, it is a very long and sad story from my part! I have been dealing with Car Money for around 3 weeks now, the total ineptness and communication between staff, leaves a lot to be desired to be honest. Initially I was informed my full finance application had been accepted, keeping in mind that I informed them my licence had expired due to requiring a medical examination, but I was entitled to drive under I believe Section 88 of the road traffic act, no issues were raised. However, it took so long to administer the finance, that the motorcycle I wanted, was sold. I was advised to 'look for another one' keeping in mind I had spent literally hours over several days finding the one I wanted. I found another bike, dearer in finance, but I went for this, informed car money's Ryan, to be informed I could not have this amount of finance, and my finance was reduced by several thousands of pounds! Disappointed to say the least, stressed most definitely, again 'look for another bike' I found another bike, the dealer kindly put this aside for me, it again took a great deal of time to get a response from Car Money, to be told, due to the mileage I could not have the finance for the bike, keeping in mind I was not informed of mileage restrictions previously. I had to let the dealer know, how embarrassing for me, and how inconvenient for the dealer. Again the advice, you got it, 'look for another bike' I found another bike, not what I wanted, but I was willing to compromise, I was asked for a code for DVLA to check if I had a full licence, which I do and have done for 15+ years, no issue was raised, until today, some 3 weeks down the line, the lenders are not willing to release the funds, until my licence shows as in date! Questions: why wasn't I told this earlier? Do the staff at Car Money actually know what they are doing? Why have I been wasting so much time, effort, stress etc with this company Car Money? Because I thought they were reliable, and my dream would be fulfilled! However, this has not happened, I have been left, with another loan to pay, because I needed further finance for the bike, by the way this is a high interest loan! So Car Money, my advice is, stay well clear, unless you enjoy, stress, you have plenty of time to waste, and you like being disappointed. Car Money Ryan, Rebecca and all other staff involved with my finance application, you should be ashamed of yourselves!
Citroen C3 Picasso Exclusive 8V HDi
Whole process from Start to finish (21st Dec to 2nd Jan) was slow but simple, Christmas and Covid are obviously not helping my experience neither was the fact that half way through my dealings (24th Dec) with Carmoney my previous rust bucket had broken down permanently. I almost rung daily from 28th December to get updates and no one Ninja stood out as a positive or negative. I am happy that even though I have bad credit rating and first choice of car ( UK registered but had Irish plates on (a 2010 Mini Cooper which I actually wanted) (which I gave up on to speed up the process ) I now have a nice newer car (a 2013 Citroen C3 Picasso).I hope that any future dealing with CarMoney have a faster reaction but short of that a big thank you to everyone who put up with me pushing them to get things moving.