Duexa3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
Featured Reviews
Reviews (3)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Contract almost put me off
I nearly walked away because of the contract. The one-year lock-in and three months' notice felt like something from a decade ago. I use the software for customer support during seasonal peaks and I worried we'd be paying for idle licences outside summer. They still made us buy six agents which is annoying — we only need four most weeks. After negotiation some things loosened up, so that's a relief. Telephony charging per minute still grates, but the app does the job and has saved us time, so I'm glad we tried it.
Sceptical at first, pleased now
I was a bit dubious at first — had my doubts after a shaky rollout the first month. Fast forward five years and the delivery team and support have really won me over. They’re quick to answer, not robotic, and they actually help sort things rather than dodge them. Platform keeps changing too, usually for the better, and updates pop up without breaking everything. Only gripe is occasional slower replies out of hours; wish they’d cover weekends more. Still, for an online sports shop like ours they’ve become a proper pillar. Wouldn’t swap them now, they make the day-to-day easier. Oh, and pricing is fair.
Phones silent on day one
The office opened and the phones were dead. Not a good start. We needed the service because we’d just moved premises and rely on inbound calls first thing—plus I’ve had bad porting experiences before, so I was cautious. The number didn’t port properly on day one and we lost about four hours of service. No one was available to help at that time. Their support hours don’t match our opening hours, which bit us hard. A couple of days later the platform itself went down for a few hours. Two to three hours where nothing worked. That raised real concerns about reliability. On the technical side the promised React‑Native chat SDK wasn’t plug‑and‑play. We had to write glue code to get Android and iOS talking to our app. The API docs were either missing or out of date. That cost us time and caused features to behave oddly. Customer service felt slow and patchy. Tickets took ages. Sometimes there was no reply at all. Our account manager became hard to reach and we ended up relying on the general customer success team. At one point we were told an issue hadn’t been handled because the team were busy with a feature release. Not ideal. The late disclosure that MMS wasn’t supported was another problem. We’d already tested and onboarded assuming text messaging would work fully, so finding out late was frustrating. To be fair, once issues were escalated the engineers did make fixes and some things were resolved. The phone porting was corrected the same day after we chased. So there was help, eventually. I’m still cautious. The service can work and the product is usable, but the delivery and the customer service need to be more consistent before I’d recommend it without reservations.
About Duexa
Duexa is a company name used by more than one organisation internationally, and there is no single, well‑established Duexa in publicly known reference data I can rely on with certainty.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Duexa
Diet and Health | Vitamins & Supplements Reviews & Experiences
Page Statistics
Last update: May 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Contract almost put me off
I nearly walked away because of the contract. The one-year lock-in and three months' notice felt like something from a decade ago. I use the software for customer support d... Read onBy: gavin