During this time of crisis, of every retailer I've experienced H&B has been the worst. I'm a regular, loyal and loving customer to this company, but the way they've handled my most recent order has been beyond terrible. I placed an order worth >£95 on 1st April (not a joke), and it was estimated to arrive within 11-15 days, but my delivery date was updated t 16-22nd April, which was fine for me. However, by 25th, it hadn't arrived and was marked as 'in progress'. I called to say I no longer needed these items, and the person on the other end of the phone needed my order number and then said I must speak to someone else to cancel, and directed me back to the original switchboard after which nobody picked up the phone... Miraculously, the order was dispatched the next day.
However, my order was split into '3 parts', and I only received 1 part. The second part arrived a week later. By May 5th, I was still waiting for the 3rd part of my order, which was still marked as 'in progress'. I contacted H&B again, and they asked for the order number and which items were missing, and I said I wanted to cancel it. Again, no communication received after that, and miraculously the order was dispatched the next day, and then they contacted me to say it's too late to cancel. Pathetic shopping experience. Extremely disappointed in H&B and will no longer be recommending you to others.