The Organic Pharmacy1 reviews

Wrong scent, wrong service 20 February 2026

I was sitting with my son when he opened the parcel for me. I’ve limited mobility, so that’s how things go. The oil itself felt fine in the hand. The bottle looked darker than I expected and the smell was a bit off — not fresh. On my skin it didn’t glide the way a good rosehip oil usually does; it felt a touch heavy and a bit stubborn. I wanted a nice, light facial oil, so that was a disappointment.
I phoned customer services and spoke to someone called Silvia. That bit left a sour taste. She suggested, quite bluntly, that the bottle I’d been sent might not even have come from their online shop. I told her that wasn’t possible and that I’m not trying to be difficult. It felt dismissive. I asked for a replacement or a refund and then waited. No proper reply came.
I’ve since spoken to Trading Standards and was told that under the Consumer Rights Act 2015 the product should be satisfactory and fit for purpose. Fair enough. I’d advise anyone in the same boat to take photos when you open the parcel and be firm about a replacement. It’s not perfect, but the oil could be fine if you get a fresh batch.