BuyWholefoodsOnline Reviews : Share your review & read experiences

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BuyWholefoodsOnline

38% Would buy here again

Spotlight: What are our customers saying?
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P
Penny Lane
OK ordering and dispatch. couriers did not attempt delivery. had to chase around post office depots and call the courier depot - parcelforce- who gave incorrect information. more expense to track d...Read on
L
leanne
Tom refused point blank to refund me for cat nip (costing approx £20!) despite admitting they KNEW it was poor quality BEFORE i purchased it. He offered to credit my account instead which is no go...Read on
K
Koushan
Terrible delivery waited in for one day it did not arrive then had to wait the second day no text or no call as to when you have to collect it then from the sorting office somewhere far. No one to ...Read on
W
Wallis
I eat dried fruits all my life and throughout my childhood the fruits where just dried with no preservatives added. I usually buy my fruit from Wholefoods and it was my first time ordering from Buy...Read on
N
Nastaran Fazeli
I am so happy for finding this reliable company for my online Organic products shopping. Everything is great about the quality of the products and their service Read on

All reviews (8)

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  • Ordering

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    Would buy here again
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    Nits, dried fruit, seeds, dried berries

    OK ordering and dispatch. couriers did not attempt delivery. had to chase around post office depots and call the courier depot - parcelforce- who gave incorrect information. more expense to track down an order that i paid to have delivered to my home. customer service appalling and would not refund postage. jokers


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    catnip

    Tom refused point blank to refund me for cat nip (costing approx £20!) despite admitting they KNEW it was poor quality BEFORE i purchased it.
    He offered to credit my account instead which is no good as i refuse to order from a DISHONEST business.
    They don't sell anything else i wanted.
    I tried to open a case with resolver but they clearly don't participate in it, so that came to nothing. AVOID this company.
    They sell things they KNOW are unfit for purpose which is illegal under the sale of goods act!
    I have it in writing where he admits it was "poor quality".


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    organic turmeric powder and black sesame seeds

    Terrible delivery waited in for one day it did not arrive then had to wait the second day no text or no call as to when you have to collect it then from the sorting office somewhere far. No one to speak to to and answers come 24-hours by email meaningless good for them but not for the customer. When you write a review you on their site, they won't print it until it is moderated so they only get good reviews. Fourth rate service third grade product forest whole foods cheaper and soil association organic Mark. You will be sorry if you order from them

    absolutely disgraceful customer "service" with this dishonest company/staff. they KNOWINGLY sell UNFIT for purpose products, then refuse to refund the money. 242 likes to your comment, so well done for informing everyone that multiple people have had a bad experience.


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    Would buy here again
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    Dried fruits

    I eat dried fruits all my life and throughout my childhood the fruits where just dried with no preservatives added. I usually buy my fruit from Wholefoods and it was my first time ordering from BuyWholefoodsOnline. Similar name but tons of preservatives in most of the products. You open a pack of raisins and smells of old oil. Not such a quality that I expected


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    Would buy here again
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    Organic wild rice

    I am so happy for finding this reliable company for my online Organic products shopping. Everything is great about the quality of the products and their service


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    Dried fruits

    Very disappointed with the quality of the products. The dry apricots were too dry and tasteless. Worse than this, they were dirty !!
    The dried Lemon Peels do not smell or taste nice.
    When I received the order and opened the packaging box, it smelled weird and bad. I`ve never received parcel smells that bad !
    This made me question how this company is branding itself as a healthy natural supplier while it has nothing to do with quality.
    Contacted them to share my disappointing experience and no one was interested to reply back.

    416 likes in response to this. This company buy POOR QUALITY products and pass them off as high grade. I have an email admitting from them they KNEW a product i bought for £20, was poor quality before i bought it!


  • Ordering

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    Would buy here again
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    Horrible Customer Service

    First time customer, and I am shocked at the customer service. I placed a large order in May for multiple items as I was starting a keto diet. Prior to the items being delivered, I had to undergo emergency surgery, and was on bed rest for eight weeks. Naturally, after the eight weeks passed and I became mobile, I began to open the stacks of mail and parcels which had accumulated in my flat. Upon opening my parcel from this company, I realised one of my items were missing. I searched through every box and I could not locate the item. I immediately email the company about the missing item. However, I received a response back basically advising too bad; its out of the 14 day window so there is nothing they can do. The item costs less than £5, and this company is willing to ruin their reputation and lose a customer over something less than £5? I am shocked!

    you got off lightly with being ripped off for £5. I was ripped off for £20 (catnip) which was nothing but a bit of half shredded wood! They also didn't care and tried to force me to have credit, when i would never buy from them again. I was also a first time customer. They are THIEVES. Tom admitted they KNEW the catnip was poor quality before i bought it. UNFIT FOR PURPOSE...that's illegal under the sale of goods act.


  • Ordering

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    Would buy here again
    Overall

    My usual and ideal store for whole foods

    I always book whole food, super food, fruits and all other requirements of the house from here only. It has been around a year now. They also provide great discounts. Quality, Availability and range of products is unmatcable.

    quality? are you sure this is the right review page?

    quality? are you sure this is the right review page?


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