Donald Russell - Overall Rating based on 29 reviews
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Ordered a range of frozen meats
Up until now, I have been a big fan of Donald Russell. Great quality meat and good service. Now I am wondering if there is something seriously wrong with the company. I have been trying to contact them for over a week: Phone lines go unanswered emails have an automated reply, but no follow up, their messaging service is unresponsive and their live chat is dead. WHAT IS GOING ON? They have the wrong delivery address and I am not sure where my order will end up.
Steak, sosijes bacon chips curry
Donald russell just dont listen to customers. I wont be making a further purchase again - EVER!
Fish pies, lasagne etc
I have been a customer for some time but unfortunately although the quality remains excellent there deliveries have become unreliable. Of my last three orders one arrived with badly damaged packaging and the last order has not been delivered.
mushroom risotto
no positives I'm afraid. Meal was liquid, looked nothing like photo. Rice was very undercooked to the point of being inedible. Hopefully just a blip as most other meals have been very good. Will not be ordering risotto again.
chataeubriand steak
Wonderful for taste and tenderness.
ready meals
just wanted to say your ready meals are just fantastic will order again although ordering was a bit fit and miss but the problem was dealt with very easily. already put in another order.thanks again for fantastic food and service. MRS DENISE ALLINSON
Bacon and cheese burgers.
I'm disgusted by false advertising. A big illustration of a burger in a roll with a cheese and bacon topping.
I got two burgers with cheese and bacon mixed in with the burger ingredients. Perhaps I didn't read the small print. The illustration was totally mis-leading.
As a customer for close to 20 years I'm very, very disappointed.Ready meals
I have bought numerous fresh meat meals from dr. Fantastic. Ready meals average at best. Was sceptical especially about risotto as I have been cooking it for years. Sorry, rubbish! Soggy rice with chicken and not good ham. D R stick to what your good at and forget the rest!!!
Ordered fresh meats , brilliant. Ready meals, not good at best. Risotto, been cooking Italian for years and sorry this was rubbish. Soggy rice and average chicken and ham. DR stick to what your good at and forget the rest. You are not a take away!!!Ordered what I thought were burgers with bacon and cheese. Big illustration of a burger in a roll with bacon and cheese topping. What arrived was 2 burgers with bacon and cheese mixed up with the burger ingredients. False advertising!!!! I have been a customer of nearly 20 years. I'm disgusted. I would never pay £5 for two burgers. Very, very disappointed.
Have not received our delivery. Been in all day. Appalling delivery service. Not the first time
Indian curry selection
What a disappointment the meals are. We have eaten the Chicken Tikka Masala nothing like the real thing.Also Lamb Rogan Josh and the Korma and can only say small portion size and little chunks of meat .Certainly not worth the price and will not buy again. I have shopped with you many times and apart from my last sirloin steak[tougher than usual] I have always been pleased with my orders.
The food is good but delivery is unreliable
Review with most votes
Bacon and cheese burgers.
I'm disgusted by false advertising. A big illustration of a burger in a roll with a cheese and bacon topping. I got two burgers with cheese and bacon mixed in with the burger... Read onBy: Allister McGregor