Waitrose Cellar

All reviews

Waitrose Cellar

75% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

K
Keith
Well, almost all types of wine,bears,vodka,brandy etc they have. Good thing is burgundy type is started from 17 pounds which may be good news for some close people. I can tell you about the quali...Read on
J
Julia Dean
My order arrived yesterday but 6 of the wines were not what I ordered I got in touch with customer service & within 24 hours the mistake had been rectified . Well done Waitrose !! Thank fo...Read on
W
Wayne John Sheridan
I ordered two cases of wine. The order and pricing of the wine was fine however the service and the delivery was so shocking I won't be buying from Waitrose Cellar again, or at least not until they...Read on
J
JAVS
Order was placed and acknowledged on 23 June 2021. According to the acknowledgment email 'Standard delivery would be 'on or before Thursday 01/07/21’. Thought that this was a long time, but ...No ...Read on

All reviews (4)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Master shop

    Well, almost all types of wine,bears,vodka,brandy etc they have.
    Good thing is burgundy type is started from 17 pounds which may be good news for some close people.
    I can tell you about the quality..Just relax ,no issue at all..I am customer since 2010
    Delivery part is ok but need some improvement.

    K
    Keith
    5270

    Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    12 wines 6pinot gris & 6 Gruner vert,inner

    My order arrived yesterday but 6 of the wines were not what I ordered
    I got in touch with customer service & within 24 hours the mistake had been rectified .
    Well done Waitrose !!
    Thank for your swift & excellent service
    Julia Dean

    J
    Julia Dean
    1580

    Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    two cases of wine

    I ordered two cases of wine. The order and pricing of the wine was fine however the service and the delivery was so shocking I won't be buying from Waitrose Cellar again, or at least not until they sort the delivery mess out. DHL were responsible for the delivery and failed to deliver on five separate occasions and when we contacted DHL there were all manner of excuses, such that we felt that the wine had been stolen. Waitrose Cellar Customer Care were, at best, disinterested and have not even acknowledged our compliant. The wine available is excellent, however the stress of getting it from Waitrose cellar is just not worth it. Majestic from a delivery standpoint make Waitrose seem spectacularly amateurish such that I envisage whoever is running Waitrose Cellar with a big red nose, make up, bald wig with sill red hair sticking outside... oh and don't forget the Jumbo Poluka shoes. So if you suffer even the mildest symptoms of Coulrophobia, avoid Waitrose Cellar.... WAITROSE CELLAR .... NEVER KNOWLINGLY DELIVERED!

    W
    Wayne John Sheridan
    1530

    Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wine

    Order was placed and acknowledged on 23 June 2021. According to the acknowledgment email 'Standard delivery would be 'on or before Thursday 01/07/21’. Thought that this was a long time, but ...No delivery arrived and still not here today. No initial communication and no updates about delays. Complained and pretty useless excuses from customer services that it was a busy time and one bottle out of a much larger order (20 bottles) was not in stock, Why could they not deliver the other 19 bottles? Informed that the out of stock item came into stock on 25th June. Basics of customer satisfaction is not to promise things if too busy, but always keep the customer informed if there is any problem, even if not a believable issue. Latest communication being that wine might be delivered at the end of this week. 9th July? Dreadful service and a joke of customer service.

    J
    JAVS
    1380

    Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

Others also viewed

The Whisky Barrel brand logo for reviews of food and drink products

The Whisky Barrel

1 reviews

Are you, or do you know somebody who is crazy about whisky? And are you therefor still on the search for the perfect place to purchase a bottle of ...

Master of Malt brand logo for reviews of food and drink products

Master of Malt

1 reviews

Are you a lover of Malt, too? Then, you might be looking for the best spirits retailer to provide you with this drink. Masters of Malt is one of th...

English Heritage - Shop brand logo for reviews of Gift shops

English Heritage - Shop

1 reviews

Are you looking for some now household goods? There are many shops that sell these items, so you might find it hard to figure out which shop is the...

Virgin Wines brand logo for reviews of food and drink products

Virgin Wines

1 reviews

Are you a wine lover? What is your favourite wine and where do you go for a new bottle? One of the companies that offers wine is Virgin Wines. But ...

Waitrose Cellar

Wine is one of the most popular drinks in the world. Some people like to drink wine during every meal while others prefer to reserve the wine for a special occasion. In any case, you will want the best wine available for your budget. But where can you get it? One company that offers to provide you with wine is Waitrose Cellar. But what quality wine can you expect from this wine supplier? How tasty will their wines be? Will you have to wait long for Waitrose Cellar’s delivery service to arrive with your new bottle of wine? And what kind of customer service will Waitrose Cellar provide for its customers? The only people that can provide some insight into Waitrose Cellar are wine lovers that have visited Waitrose Cellar before. Read their reviews to get a better idea of what shopping at Waitrose Cellar entails. Their opinions, comments, ratings and experiences can help you decide if Waitrose Cellar is the best option for you.

About Waitrose Cellar
Waitrose Cellar is a company that offers wine. They are a part of Waitrose, the same company that also offers Waitrose Pet, Waitrose Florist, Waitrose Gifts and Waitrose Garden. Waitrose wants to know where your food comes from, how the food has been produced and wait the food contains. At Waitrose Cellar, they focus on wine. They provide red wine, white wine, sparkling wine, dessert wine, vegan wines, and rosé wine. There are wines from all over the world. Chances are your wine comes from England, France, Australia, Portugal, South Africa, South America or even New Zealand. Popular wine regions are Burgundy, Rhone, Bordeaux and Sancerre. So whether you prefer Merlot, Chardonnay, Pinot Noir, Malbec, Cabernet Sauvignon or Sauvignon Blanc, Waitrose Cellar has the wine you are looking for. Besides wine, Waitrose Cellar also offers champagne and prosecco. If you like more than one kind of wine, you can choose a mixed case containing red and white beverages. And in their spirits section, you can find tequila, vodka, whisky, brandy, gin, liqueurs, cognac and other alcoholic drinks. Don’t forget to take a look at the wines that are only available at Waitrose Cellar for some exclusive wines.


Services of Waitrose Cellar
The wines and other drinks from Waitrose Cellar can be ordered online. There is a Waitrose Cellar delivery service willing to send the champagne, white wine or prosecco directly to your home. Waitrose Cellar also has a customer service to address complaints, problems and questions brought to them by their customers.

Complaints, Compliments and Tips for Waitrose Cellar
Have you ever tasted a wine supplied bij Waitrose Cellar? Even if you had just one glass you’ll be able to tell us more about this wine supplier. What did their wines, cognacs and spirits taste like? Did you need to wait long for Waitrose Cellar’s delivery service to arrive with your white wine or rosé? And were you satisfied with the way you were treated by Waitrose Cellar’s customer service department? Please add your own review and tell us what your opinion of this wine shop really is.