Kids Pass

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Kids Pass

50% Would buy here again

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Spotlight: What are our customers saying?

C
Callum
Hi I am Callum from East London. This is not known to me like many other parents on this earth. Not easy to handle these kids especially when their numbers are more then one. And I have to choose ...Read on
L
Lynn Ashwell
Extremely bad customer service- Cancelled the subscription prior to the end of the one month trial. Believing it was cancelled, I was charged £2.99 around 3 weeks later. I went back into the accoun...Read on

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  • Ordering

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    Would buy here again
    Overall

    Really this could be a great gift

    Hi I am Callum from East London. This is not known to me like many other parents on this earth.
    Not easy to handle these kids especially when their numbers are more then one. And I have to choose good and bad ,I selected Kids Pass this time to avoid any outing .In fact my kids searched Kids Pass company who can facilitate.
    My God ,I was so relaxed ,they were busy and me and my counterpart enjoying freely at same venue .
    Them park,was best attraction of my kids and then restaurant.
    But overall this could be a best idea where maximum happiness with minimum cost.


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    Kidspass membership

    Extremely bad customer service- Cancelled the subscription prior to the end of the one month trial. Believing it was cancelled, I was charged £2.99 around 3 weeks later. I went back into the account and the subscription was still live so I re-cancelled it. To make sure it was cancelled, I checked and again it just looped back to the subscription active page. I did it a third time but chose a different reason for leaving and the cancellation went through. Website clearly has an issue which I reported to Kidspass and explained. They imparted the blame onto me and refused to refund my £2.99. This was after a string of emails. This company has no concept of providing good customer service or experience and I would go so far as to say, they are blatantly conning customers out of additional month subs by the inadequate and inconsistent online cancellation process purely on the basis that they not once offered to look into it!


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