LiveChat2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Small business, big billing headache
I signed up because our tiny support team was getting buried and a chat widget seemed like the obvious, quick fix — bit of hope, a bit of scepticism about subscriptions (I’m the one who always checks the T&Cs). We used it for a little while and, honestly, it felt clunky for what we needed, so in 2024 I cancelled. Support confirmed the account was closed and, fine, they said refunds weren't given; I accepted that and explicitly asked them to make sure nothing would renew.
Surprising gem, but mind the extras
there were extra charges I didn't expect and getting any sort of refund was a faff, which was annoying. Support helped with setup but were a bit short on the money-side answers, so not perfect. All in all I’m happy enough to keep using it because the features do what they promise and it’s reliable, but be prepared to double-check the pricing tiers and extras before you commit.
About LiveChat
LiveChat is a software company that provides live chat and customer service tools for websites and online businesses. Its platform enables organisations to communicate with website visitors in real time and manage customer enquiries through chat-based support. The service is typically used by customer support, sales and service teams in small to large companies operating online. LiveChat is developed by Text SA.
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Categories LiveChat
Services | Software Solutions Reviews & Experiences | Job search, B2B and Outsourcing Reviews & Experiences
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Last update: March 2026
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