Sprout Social - Overall Rating based on 26 reviews
Featured Reviews
Reviews (26)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Social media management tool
As someone who's been using this social media management tool for a while now, I've started to worry about the way things are going. It seems like the prices keep going up while the quality of the service keeps going down. For some time now, the costs have been steadily rising, and it's getting harder to see why we should keep paying for a service that's not up to scratch anymore. Lately, we've been having all sorts of problems with getting our posts to go live - nearly 90% of the posts we've scheduled just haven't been posting. This has really messed up our social media plans and has got us thinking about whether we should even carry on using this tool.
Social media tool
I really don't understand why some people are hating on this tool, because our team really loves it! It's so easy to use and it has some really cool features.
Platform satisfaction
I've generally been pretty happy with the platform. The main issue I've faced is the high turnover of account teams. But I get that's just how things go in this industry. On the plus side, my team really likes the easy-to-use interface and the fact that everything's all in one place.
Social media management services
I've recently had a bad experience with a company offering social media management services. I signed a contract with them, but then found out that the sales representative I'd been talking to was really unprofessional and disrespectful. They didn't show any understanding or empathy towards a personal issue I was going through, and to make things worse, they sent me rude emails. I believe in professionalism and respect in business, so I decided to cancel the contract before it even started. It's really disappointing to come across such bad customer service, especially when I was actually interested in what they were offering.
Yearly payment requirement
I was really surprised when I found out that the only option for ending my payment was yearly! It means I'll have to dish out $1680 for no good reason. Be careful of those sneaky tactics and make sure you read all the fine print before making a purchase.
Rip-off autorenew subscription
Avoid using this service! The sales team failed to mention the autorenewal feature, so we were unexpectedly billed for another year. The customer service was unhelpful, and we did not receive any value from it.
Overpriced listening tool
The sales reps at this company are so sneaky. They don't give you the full picture of what their listening tool can do, making it seem much more capable than it actually is. On top of that, it's way too expensive. They conveniently forget to tell you about its shortcomings until after you've bought it. And when you need help with something, they'll act like they're going to fix it for free, but then suddenly want to charge you extra for what should have been part of the deal. It's all very untrustworthy.
Dishonest billing practices
This company is a nightmare when it comes to billing. They keep charging me out of the blue and are very unhelpful when I try to fix it. It's really annoying to see how they treat their customers' money so carelessly.
Subscription ripoff
The terms of this company are absolutely outrageous! I attempted to cancel my subscription in February, however, I was unable to do so due to their system not allowing it. Despite losing access to the subscription, they continued to charge me up until April. Upon lodging a complaint, they informed me that I couldn't cancel as my subscription was set to end in November - despite the fact they were still deducting payments every month! I've now had to contact my bank in order to try and cancel the payments, which is going to cost me a massive £1,000. What a complete scam!
Difficulty cancelling, high prices
Cancelling my subscription with this company was a real nightmare. They make it sound so easy - just one click on the "deactivate" button and you're done. But that's not the case at all; instead, it starts a whole back-and-forth email chain with a member of their so-called "success team." It's really annoying and feels like they're trying to pull a fast one.
On top of that, they've jacked up their prices so much that now their service just can't compete with other options out there. It's a shame to see companies stooping to these kinds of tactics, and I definitely won't be going back as a customer.Email AI, Personalization, Scam
The service they offer here is a total scam. They say you'll get personalised emails, but really it's all just AI-generated using your profile keywords. This sneaky practice is not just dodgy but really quite scary. It's not okay to deceive customers like this, and I definitely wouldn't suggest this service to anyone.
Social media management tool
I began using this platform as an alternative to another social media management tool, and I have to say, it gives me everything I'm looking for. The website is really well done and easy to use, which makes it simple to get around and do what I need to do. In general, I'm happy with the service.
Subscription
The customer service experience at this company is not great. When I tried to downgrade or cancel my subscription, I had to talk to a customer service rep who couldn't help me. Then I got passed on to the customer success team, which seemed like a way to make things take longer and put me off cancelling. It's pretty frustrating and feels like they're more focused on keeping money than actually helping customers.
Social media management platform
I don't normally bother leaving reviews, but I had such a bad experience with this platform recently that I just had to speak out. They promised me fantastic results and really convinced me to spend my time and money on their services. But once I'd handed over my cash and done what they asked, I was conned. The agents vanished into thin air, leaving me completely stuck with no way to get my money back. It's just not right or fair that they would target people who are just trying to boost their social media profiles.
Subscription cancellation
Cancelling my subscription with this service was an absolute nightmare! They really make you go through so much just to say goodbye. You can't cancel directly on the platform, oh no, you have to send them an email and explain why you're leaving. It's so frustrating! Other companies make it so easy to cancel with just a simple click, but not these guys.
Social media management platform
I've recently discovered Sproutgigs, which is a fantastic social media management platform. It has all the features I require to efficiently handle my social media accounts. I have to say, it's very reliable and works well. However, the problem lies in human errors, such as submitting incorrect information that could potentially cause the entire system to crash.
Unwanted Charges
I was really let down by my experience with this company. I thought I was getting a free test but then they asked for my card details. I agreed and then got charged $99.95 without any notice. I felt like they weren't being honest or trustworthy. To prevent any more surprise charges, I had to cancel my card, which shouldn't be necessary for a free trial.
Online social media management tool
I don't even know where to start with this terrible company. I tried out their trial period, and it was a complete disaster right off the bat. Their website was so confusing - none of the buttons worked and nothing would open. It was like trying to find my way in the dark. After struggling with their platform that wasn't working, I decided to cancel. But then, shocker, they still charged my credit card two months later! The customer service was absolutely dreadful. 'Mike' was supposed to be the support expert, but he was nowhere to be seen until more than a week later, and even then, he was no help at all. This company is a complete joke, I would definitely steer clear.
Social media management software
This social media management software used to be really great. But now, the customer support team has really dropped the ball. Not only has the price doubled, but the software doesn't work as well as it used to, and the customer support team doesn't seem to know what they're doing. They can't even find active accounts or solve problems for their customers. I wouldn't suggest using this software at all.
Social media management tool
I've been using this social media management tool for a while now for my work, and I have to say, it's been really helpful in keeping track of my online presence. It's not perfect, of course, as you can't access threads on it, but overall it's been reliable, easy to use, and works well with different social media platforms. One thing I really like is the detailed reporting tool, which gives me a lot of useful insights. If you're looking for a good platform to manage and analyse your social media accounts effectively, I would definitely recommend giving this tool a try.
Review with most votes
Propelling
Read on